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healthcare411.ahrq.gov/health-literacy/professional-training/informed-choice.html
May 01, 2023 - Professionals
Sign up: Health Literacy and Cultural Competence updates
Many individuals do not understand … , engaging communication strategies that hospitals and clinical teams can use to ensure that people understand … What to consider when establishing libraries of easy-to-understand informed consent forms and high quality
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healthcare411.ahrq.gov/health-literacy/improve/precautions/index.html
March 01, 2024 - Toolkit offers evidence-based guidance to help healthcare providers make health information easier to understand … Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand … Personal Health Literacy is the degree to which individuals have the ability to find, understand, and … universal precautions—the structuring of health information and services in ways that everyone can understand
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healthcare411.ahrq.gov/hai/cusp/modules/index.html
August 01, 2019 - Modules
Learn About CUSP
Assemble the Team
Engage the Senior Executive
Understand … Understand the Science of Safety
The Understand the Science of Safety module of the CUSP Toolkit … Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - about your care
0TAsk0T about and listen to
your concerns
0TExplain0T things in a way that
you can understand … Don’t assume we know everything about you.
0TMake sure you understand what doctors and nurses tell you … what they say in
your own words to make sure they explained things well.
0TAsk questions until you understand
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healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - Provider gave easy to understand instructions about medicines
C-HL16. … Provider gave easy to understand explanations about possible side effects of medicines
C-HL17. … Explanation of blood test, x-ray, or other test was easy to understand
H-HL22. … Blood test, x-ray, or other test results were easy to understand
Ease of Filling Out Forms
H-HL25
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healthcare411.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.pdf
February 14, 2013 - Was the explanation of each medicine’s purpose easy to understand? … How often was their explanation of how and when to take each medicine easy to understand? … Were these written instructions easy to understand? … Was the explanation of each medicine’s purpose easy to understand? … Were these written instructions easy to understand?
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healthcare411.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
October 01, 2021 - Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand … Teaching providers to listen, be respectful, and use easy-to-understand language is an important first … literacy is a prerequisite to achieving shared decision making since people need to be able to access, understand … medical decisions for them, people may be more likely to want to participate in decisions when they understand
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healthcare411.ahrq.gov/health-literacy/publications/ten-attributes.html
January 01, 2024 - Decision Making updates
Health literate healthcare organizations make it easier for people to navigate, understand … Designs and distributes print, audiovisual, and social media content that is easy to understand and act … Health literate healthcare organizations make it easy to find and understand health information, find … Designs and distributes print, audiovisual, and social media content that is easy to understand and act … systems with Attribute #8 include:
Address Language Differences
Assess, Select, and Create Easy-to-Understand
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healthcare411.ahrq.gov/talkingquality/resources/writing/tip7.html
November 01, 2019 - audience are the ones who will decide whether your report card is worth reading, and whether they can understand … not helpful to ask people direct questions about comprehension, such as “How hard or easy was it to understand … You can’t take their answer at face value, because they might think they understand but be mistaken. … Write Text That’s Easy for Your Audience To Understand
Tip 2.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepptoutsurvey.pdf
September 01, 2012 - How well do you understand English? … During this hospital stay, how often did hospital staff explain things in a way you
could understand … Was this information easy to understand?
1
Yes
2
No
13. … Were the written instructions easy to understand?
1
Yes
2
No
15.
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes2.html
August 01, 2022 - It is also important to understand how to engage senior leaders and risk management. … The key elements of a business case include all the essential information to help leaders understand … By helping leaders understand these connections, the leaders are better prepared to commit resources … Helping leaders understand how to connect the CANDOR process with the organization’s safety and quality … In a punitive culture that does not strive to understand potential underlying reasons for behaviors,
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/26-patient-education-guide.docx
June 01, 2023 - Patient and Caregiver Testing
To ensure the booklets are easy to understand and address common questions … Help People Understand Why and How
When people understand why walking and moving can help them recover … The explanation that a clear liquid was something they could see through helped them understand why Gatorade
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healthcare411.ahrq.gov/talkingquality/measures/index.html
January 01, 2020 - The information in this section can help report sponsors better understand their options and select measures … Review the Institute of Medicine’s quality assessment framework and learn how frameworks help consumers understand … Types of Quality Measures : Understand how quality measures are classified as representing structure,
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
June 20, 2011 - Make sure you understand these instructions. … That way, you can make sure you understand what you need to do. … If you do not understand, ask your doctor or nurse to explain things more clearly. … Ask questions again until you understand the answers. … Be sure you understand when you need to call for help and who you should call.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - • CAHPS Proxy mirror
CAHPS
• Gain deeper insight
• Understand member
feedback at a deeper … level
Develop
• CAHPS is directional;
CAHPS Proxy’s is insightful
• Can understand “why” … • Understand drivers
Operationalize
• “Drivers” shared with business
partners
• The “why
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
August 22, 2023 - Helping Boards Understand Safe Care
Translate Safety Culture – Identify the Challenge
Ask your Board … v=3nRN3OflDLQ
Helping Boards Understand – Case Studies … Boards need to not just review quality metrics but more deeply
support a culture of safety and understand … Today’s Objectives
Board Culture And Commitment
Board Culture and Commitment
Helping Boards Understand … Safe Care
Helping Boards Understand – Case Studies
Board Culture and Commitment
The Governance of
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healthcare411.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - Nurses listened carefully to parent
Q15 Nurses explained things to parent in a way that was easy to understand … Doctors listened carefully to parent
Q18 Doctors explained things to parent in a way that was easy to understand … Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy to understand … Doctors listened carefully to child
Q12 Doctors explained things to child in a way that was easy to understand
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healthcare411.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - Cognitive testing enables a report developer to:
Learn whether readers can understand the information … For example, you could provide people with two versions of a chart to see which one is easier to understand … People often think they understand a display or a sentence when they’ve actually interpreted it incorrectly … necessary to conduct usability testing in addition to cognitive testing, as a report that is easy to understand … asking audience members how they would use the information or asking them questions to make sure they understand
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
May 22, 2013 - Make sure you understand these instructions. … That way, you can make
sure you understand what you need to do. … If you do not understand, ask
your doctor or nurse to explain things more clearly. … • Ask questions again until you understand the answers. … Be sure
you understand when you need to call for help and who you should call.
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healthcare411.ahrq.gov/health-literacy/publications/index.html
January 01, 2024 - Care Organizations
Health literate healthcare organizations make it easier for people to navigate, understand … strategies into the Care Model (also known as the Chronic Care Model) make it easier for people to understand … People 2030 Health Literacy Definition Tells Organizations: Make Information and Services Easy to Find, Understand … and Quality Promotes Health Literate Health Care (2020)
More Effort Is Needed To Ensure Patients Understand