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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool11e.html
April 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … the medical records (described on page 2) to [doctor who needs the records] so that they can better understand … By signing below, I show that I understand:
I do not have to share these records.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=7&search_api_fulltext=&sort=desc
Topics
P-HL20
Results of blood test, x-ray, or other test were easy to understand … Health literacy
P-HL2
Personal doctor used medical words patient did not understand … P-HL18
Explanation of blood test, x-ray, or other test was easy to understand … Plan
Health literacy
P-HL15
Personal doctor gave easy to understand … Plan
Health literacy
P-HL14
Personal doctor gave easy to understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/learn/learn-about-cusp.pptx
May 01, 2017 - Program for Perinatal Care
SPPC CUSP Modules
Learn About CUSP
Assemble the Team/Engage Leadership
Understand … Understand the Science of Safety
Step 2. Create a guiding coalition. … Identify Defects Through Sensemaking
Understand the Science of Safety
Step 3. Define the aims. … Identify Defects Through Sensemaking Understand the Science of Safety
25
Learn About CUSP
AHRQ Safety … Understand the Science of Safety
Step 8. Develop a communication plan.
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/informed-choice.html
May 01, 2023 - Professionals
Sign up: Health Literacy and Cultural Competence updates
Many individuals do not understand … , engaging communication strategies that hospitals and clinical teams can use to ensure that people understand … What to consider when establishing libraries of easy-to-understand informed consent forms and high quality
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/index.html
March 01, 2024 - Toolkit offers evidence-based guidance to help healthcare providers make health information easier to understand … Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand … Personal Health Literacy is the degree to which individuals have the ability to find, understand, and … universal precautions—the structuring of health information and services in ways that everyone can understand
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ce.effectivehealthcare.ahrq.gov/hai/cusp/modules/index.html
August 01, 2019 - Modules
Learn About CUSP
Assemble the Team
Engage the Senior Executive
Understand … Understand the Science of Safety
The Understand the Science of Safety module of the CUSP Toolkit … Family Engagement module of the CUSP Toolkit focuses on making sure patients and their family members understand
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
January 01, 2018 - In the last 6 months, how often did this provider use medical words you did not understand? … In the last 6 months, how often did this provider give you easy to understand information about these … In the last 6 months, how often were these instructions easy to understand? … In the last 6 months, how often did this provider give you easy to understand instructions about how … In the last 6 months, how often was the explanation of what the test was for easy to understand?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.pdf
May 24, 2013 - your care
• Ask about and listen to
your concerns
• Explain things in a way that
you can understand … • Make sure you understand what
doctors and nurses tell you. … • Ask questions until you
understand the answers. Make
sure you get the information you
need.
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool17b.html
March 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Is the information on the site easy to understand? … ☐ Yes
☐ No
If No, what was hard to understand and why?
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=11
May 02, 2024 - P-HL34
Information about how much patient would have to pay for medicines was easy to understand … P-HL40
Information about how to make a complaint to the health plan was easy to understand … Information about how much patient would have to pay for special services or equipment was easy to understand … Health literacy
P-HL50
Information about how to stay healthy was easy to understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/new_model_thinking.pdf
February 01, 2014 - A New Classification System to Understand Harms
The Research Center for Clinical Preventive Services … In the article they proposed a “taxonomy of harms” to help providers and patients better understand … benefits
Encourage clinicians to discuss harms with patients
Help patients and the public better understand … Clinical Preventive Services
The Harms of Screening: an Unseen Problem
A New Classification System to Understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.docx
January 03, 2013 - 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand? … These results will help this hospital to understand if its improvements are helping patients. … 1 Yes 2 No If No, Go to Question 17
Was the explanation of each medicine’s purpose easy to understand … 1 Yes 2 No If No, Go to Question 24
Were these written instructions easy to understand?
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=18&search_api_fulltext=&sort=desc
Interpreter services
P-HL24
Health plan information was easy to understand … N-INF5
Explanation of what that medicine was for was easy for patient to understand … H-HL21
Explanation of blood test, x-ray, or other test was easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … P-HL18
Explanation of blood test, x-ray, or other test was easy to understand
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
H-HL35
Information from hospital staff about taking care of self at home was easy to understand … H-HL37
Written instructions about how to take care of self at home were easy to understand … Health literacy
C-HL2
Provider used medical words patient did not understand … Clinician & Group
Health literacy
C-HL7
Provider gave easy to understand … C-HL12
Instructions about specific illness or health condition were easy to understand
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=asc
C-HL12
Instructions about specific illness or health condition were easy to understand … Clinician & Group
Health literacy
C-HL15
Provider gave easy to understand … Clinician & Group
Health literacy
C-HL16
Provider gave easy to understand … C-HL19
Explanation of blood test, x-ray, or other test was easy to understand … Health literacy
C-HL2
Provider used medical words patient did not understand
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
H-HL35
Information from hospital staff about taking care of self at home was easy to understand … H-HL37
Written instructions about how to take care of self at home were easy to understand … Clinician & Group
Health literacy
C-HL7
Provider gave easy to understand … C-HL12
Instructions about specific illness or health condition were easy to understand … Health literacy
C-HL2
Provider used medical words patient did not understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
February 10, 2011 - about your care
0TAsk0T about and listen to
your concerns
0TExplain0T things in a way that
you can understand … Don’t assume we know everything about you.
0TMake sure you understand what doctors and nurses tell you … what they say in
your own words to make sure they explained things well.
0TAsk questions until you understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/permission-to-bill-insurance.docx
March 01, 2024 - I understand that:
· [name of clinic or doctor’s office] will send my medical information to my insurance … I understand:
· I have the right to say not to any treatment or procedure.
· I have the right to discuss
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-tools-webcast-2022-hays.pdf
January 01, 2022 - D In the last 6 months, how often did this provider give you easy to understand information about these … D In the last 6 months. how often did this provider use medical words you did not understand? … In the last 6 months. how often did this provider
use medical words yon d id not understand? … In the las t 6 months, how often w ere these
instructions easy to understand? … In the fast 6 months, how o ften did thi s provid er
give you easy to understand instructions about
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - Provider gave easy to understand instructions about medicines
C-HL16. … Provider gave easy to understand explanations about possible side effects of medicines
C-HL17. … Explanation of blood test, x-ray, or other test was easy to understand
H-HL22. … Blood test, x-ray, or other test results were easy to understand
Ease of Filling Out Forms
H-HL25