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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-closing.pdfFebruary 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Closing Using the Webcast Console to Submit Questions • Question and Answer ► Select Q&A ► Type question in the box that opens Type question here 41 CAHPS GovDelivery Listserv • Want to stay up-to-date on all things CAHPS? Subscribe to our GovDeliver…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdfFebruary 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Shaller HOW ARE SURVEY RESULTS USED? Dale Shaller, M.P.A. Principal Shaller Consulting Group How Are Survey Results Used? • Quality improvement • Public reporting • Value-based payment • Recognition and certification • Research 30 Using CAHPS Surveys …
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdfFebruary 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Fry WHAT IS PATIENT EXPERIENCE AND HOW DOES CAHPS MEASURE IT? Stephanie Fry Senior Study Director Westat What is Patient Experience? Patient experience encompasses the range of interactions that patients have with the health care system, including: Co…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry2.pdfFebruary 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Fry HOW ARE CAHPS SURVEYS ADMINISTERED? Stephanie Fry Senior Study Director Westat Drawing a Sample • Sampling varies by survey and reporting goals • Consider: ► Data use and level of reporting ► Data collection methodology ► Expected number of people w…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-intro.pdfJanuary 22, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Intro Understanding CAHPS® Surveys: A Primer for New Users A Webcast Presented by the AHRQ CAHPS User Network January 22, 2020 1:00 – 2:00 pm ET Need Help? • No sound from computer speakers? • Trouble with your connection or slides not moving? ► Log out …
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-cahps-program.pdfJanuary 27, 2023 - Understanding CAHPS Surveys: A Primer for New Users - CAHPS Program AHRQ’S CAHPS® PROGRAM Caren Ginsberg, Ph.D. Director, CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ 6 AHRQ’s Core Competencies • AHRQ is a research and development agency in the US Department of Health and Human Services …
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdfJanuary 27, 2023 - Understanding CAHPS Surveys: A Primer for New Users - CAHPS 101 CAHPS 101 Stephanie Fry Senior Study Director Westat 12 What is Patient Experience? Patient experience refers to what happened in a health care setting. It encompasses the range of interactions that patients have with the health care system, inc…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-hare.pdfJanuary 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Hare The SOPS Databases Ryan Hare, M.P.P. Lead Research Associate User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat SOPS Databases Hospital Year: 2022 Sites: 400 N: 206,410 Medical Office Year: 2022 Sites: 1,100 N: 13,277 Nursin…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-intro.pdfJanuary 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer for New Users Webcast November 7, 2022 1:00-2:00 PM ET Need Help? • No sound from computer speakers? ► Choose Phone Call or Call Me • Trouble with your connection or slides not moving? ► Log out and log back …
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-closing.pdfJanuary 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing Q&A ? ? 49 How to Ask a Question • Question and Answer ► Select Q&A ► Type a question in the box that opens 50 51 THANK YOU! PLEASE COMPLETE THE WEBCAST EVALUATION Q&A How to Ask a Question Thank You!
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdfJanuary 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray, MPH Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat 14 What are the SOPS Surveys? • Surveys of providers and staff about the extent to which their organizational …
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-fisher.pdfJanuary 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Fisher AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Sylvia Fisher, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Department of …
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-databases.pdfJanuary 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Famolaro The SOPS Databases Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat SOPS Databases 320 Hospitals Version 1.0 (2021) 172 Hospitals Version 2.0 (2021) 191 Nur…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdfJanuary 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer for New Users Webcast January 12, 2022 2:00-3:00 PM ET Need Help? • No sound from computer speakers? • Trouble with your connection or slides not moving? ►Log out and log back in • Other problems? ►Use Q…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-closing.pdfJanuary 26, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing Questions & Answers How to Ask a Question • Question and Answer ► Select Q&A ► Type question in the box that opens ► Make sure “All Panelists” is selected • Download slides at https://events.westat.com/sops Password: SOPS2022 49 https://even…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdfJanuary 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray, MPH Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat What is Patient Safety Culture? Organization 13 What are the SOPS Surveys? • Surveys of providers and st…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdfSeptember 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Departme…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdfJanuary 19, 2022 - Understanding CAHPS® Surveys: A Primer for New Users Webcast Understanding CAHPS® Surveys: A Primer for New Users A Webcast Presented by the AHRQ CAHPS User Network January 19, 2022 1:00 – 2:00 pm ET 2 Need Help? • No sound from computer speakers? • Trouble with your connection or slides not moving? ► Log…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-slides-final508.pptxFebruary 23, 2018 - this will help the clinician manage time in the visit, knowing the issues that the patient wants to understand … This should encourage communication between the clinician and patient and help the clinician understand … Patients are more likely to adhere when they understand their instructions and their diagnosis.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module7/module7-resolution-facilitator.pptxAugust 24, 2015 - This module will help an organization understand key resolution concepts and their relationship to adverse … Empathy—the ability to understand another person’s condition from their perspective. … communication, attentive listening, managing stress in the moment, and the ability to recognize and understand … expectancy, a life care planner, economist, actuaries, and financial planners can help the organization understand
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