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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/common-cold-slides.pptx
September 01, 2022 - Does my patient understand what to expect and the
followup plan? … You could respond:
“I understand that you have important commitments this weekend, but antibiotics … Does my patient understand what to expect and the followup plan? … could harm patients
When talking to patients, focus on—
Acknowledgment of their symptoms and that you understand
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ce.effectivehealthcare.ahrq.gov/hai/tools/mvp/modules/cusp/science-of-safety-fac-guide.html
February 01, 2017 - Slide 2: Learning Objectives
Say:
After this session, you will be able to understand and apply … Clinical area teams must understand the system in which they work to enable change in their clinical … Slide 10: Understand the Science of Safety Video
Say:
Reinforce key concepts of the Science of … Safety by watching this 23-minute Understand the Science of Safety video at—
http://www.ahrq.gov/professionals
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/engaging-staff.pdf
April 01, 2022 - Barriers
• Lack of Understanding of Quality Improvement (QI) – Staff may not understand the role that … Actively listen to
fully understand their issues. … Situation: Sara (ICU Nurse), I understand that you are not comfortable with using the female external
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady
6
Overview of AHRQ’s Patient Safety
Priorities and Programs
Jeff Brady, MD, MPH
Director, Center for Quality Improvement and Patient Safety,
Agency for Healthcare Research and Quality (AHRQ)
Rear Admiral, Assistant Surgeon General, U.S. Public Health Ser…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-1-intro-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Introduction
Understanding SOPS Surveys: A
Primer for New Users
Webcast
October 23, 2018
1:00-1:50 PM ET
Need Help?
• No sound from computer
speakers?
• Trouble with your connection
or slides not moving?
– Log out and log back in
• Other problems?
– …
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-4-famolaro-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Famolaro
26
SOPS Resources
Theresa Famolaro, MPS, MS, MBA
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture
(SOPS)
Westat
27
SOPS Web Site: https://www.ahrq.gov/sops
https://www.ahrq.gov/sops/index.html
Toolkit Materials a…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
10
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient
Safety Culture (SOPS)
Westat
What is Patient Safety Culture?
11
12
AHRQ Surveys on Patient Safety Culture
Surveys of providers and st…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-5-closing-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Closing
Questions & Answers
51
52
Using the Webcast Console to Submit
Questions
• Question and Answer
– Select Q&A
– Type question in the
box that opens
Type question here
53
Thank you!
Please complete the Webcast
evaluation
Questions & Answers
…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
January 01, 2014 - Understanding CAHPS® Surveys: A Primer for New Users
What Is Patient Experience and How
Does CAHPS Measure It?
Stephanie Fry
Senior Study Director
Westat
www.ahrq.gov/cahps
What is Patient Experience?
“Patient experience encompasses the range of interactions that
patients have with the health care system, inc…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/pemat-p.pdf
October 01, 2013 - Disagree=0, Agree=1
Topic: Use of Numbers
6 Numbers appearing in the material are clear and
easy to understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/data/infographics/teachback-infographic.pdf
March 06, 2019 - This approach helps determine whether patients and family
members clearly understand what doctors tell
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapc.html
April 01, 2018 - Please sign below that you have reviewed this information, understand it, and agree to it. … I have reviewed the information above, understand it, and agree to abide by it.
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ce.effectivehealthcare.ahrq.gov/talkingquality/translate/organize/type.html
February 01, 2016 - within each category will have a clear relationship to each other, and could therefore be easier to understand … Moreover, it is not clear that this model helps them understand quality measures.
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ce.effectivehealthcare.ahrq.gov/topics/index.html?page=1
January 01, 2012 - occurs when health information and services created for the public match with people's capacity to find, understand … literacy resources help health care professionals and delivery organizations make information easier to understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-leaders-training.pdf
January 18, 2017 - When patients and their families understand the benefits, harms, and risks of treatment
in advance, … Some patients may also not understand that they can
say “no” to a specific treatment. … If the patient did not understand the information presented, it becomes a patient safety problem,
and … Courts have held that providing information when the patient doesn’t understand does not
constitute … • Is able to understand key information about his or her condition; the treatment options;
and their
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-fac-guide.html
July 01, 2023 - Understand the Science of Safety.
Sensemaking and Learn From Defects. … Aligning Kotter's change model with CUSP, the "Understand the Science of Safety" module helps you build … You can communicate the concept using the tools in the "Understand the Science of Safety" and "Identify … Slide 13: Understand Just Culture
Do:
Play the video. … In a punitive culture that does not strive to understand potential underlying reasons for at-risk behaviors
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module5/module-5-slides.pptx
March 01, 2017 - residents and their families
Give residents and families access to information they need in a way they can understand … residents articulate concerns
Get a translator’s assistance if the resident or family member cannot understand … Modules
Resident and Family Engagement | ‹#›
20
Explaining Care Plans
Help the resident and family understand … opportunity to educate the resident and family by giving timely and complete information in a way they can understand … it
Share information using language or tools that resident can understand
Invite the resident or family
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
February 10, 2011 - Help the patient and family understand the diagnosis, condition, and next steps
Give timely and complete … Don’t say: “Do you understand?”
Say: “I want to make sure I explained that clearly. … Use words everyone can understand. Break messages into shorter statements.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving.pptx
May 01, 2017 - intervenes to ask team members to audibly confirm "ready."
(2) Type 2: Supervisor works with staff to understand … maintain reliable performance
If your organization has a standard problem-solving method, learn to use it
Understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T5-Suspect_a_Urinary_Tract_Infection_brochure_MA_Coalition_final.pdf
June 18, 2015 - What you can do
Whenever you are prescribed antibiotics, make sure you
understand why you need them … The safest care happens when you
partner closely with your medical team, to understand and
follow the