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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Patrick_McCabe.pdf
April 27, 2011 - conducted with Ipsos Understanding Unlimited
• Builds on earlier communications research
Goals
• Understand … provided by local physicians
• Identify where people currently look for health
information
• Understand
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ce.effectivehealthcare.ahrq.gov/hai/cusp/toolkit/content-calls/engagement.html
April 01, 2013 - about this program, and absolutely, I think, will be supportive if they understand why. … So seek first to understand, and in your doing this, as I often say, “Value the resistors.” … You also need, as you get some resistance, to try to understand what the loss is. … You’re trying to understand. … Can you help me understand what you’re resisting?” And then just be quiet and listen.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/getting-started-slides.pptx
December 31, 2022 - Implementing Automatic Referral & Effective Care Coordination
This presentation is designed to help you understand … workflow processes in order to understand what steps are needed to implement AR with effective CC. … It can help the team understand how current patient referral and CC processes work. … This step helps the team members slow down and take time to thoroughly understand what is and is not … Work with your data experts to understand what data you already collect and where they live.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-6-slides.pdf
October 28, 2021 - Understand HOW to establish priorities for enhancing care
coordination to better meet patient needs … Hispanic
Less well educated
Lacking insurance
participate in CR
Care Coordination is needed to understand … in CR
Patient &
Provider
Coordinating
referrals
Identifying
and
Developing
education
Understand … factors are
affecting CR referral, participation and
completion.
30
Understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/science-of-safety-facguide.docx
January 01, 2017 - Slide 1
Learning Objectives
SAY:
After this session, you will be able to understand and apply the … Clinical area teams must understand the system in which they work to enable change in their clinical … Slide 9
Understand the Science of Safety Video
SAY:
Reinforce key concepts of the Science of Safety … by watching this 23-minute Understand the Science of Safety video at—
http://www.ahrq.gov/professionals
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool3a.html
July 01, 2018 - You can help the patient understand why the diagnosis information is important. … A few tips include:
"It can help you to better understand why it is important to take your medicine … Assess the Degree of Patient Understanding
When asked, "Do you understand," patients will frequently … say, "Yes," whether or not they understand. … What If My Patient Cannot Understand the Discharge Plan?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/family-facilitator-guide.docx
June 01, 2021 - Unfortunately, people outside of health care may not understand this and it is important for the health … Try to empathize and understand that concern. … I understand you are concerned, but she does not have signs or symptoms of an infection right now. … These cards help the family and nursing staff identify delirium and understand some common causes of … You discuss this with her husband and state: “I understand that you are concerned about your wife.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Flack.pdf
January 01, 2005 - Food and Drug Administration (FDA) attempts to identify and
understand new risks associated with medical … Rapidly identify and understand problems with the use of medical
devices,
2. … FDA then strives to understand these
problems and to develop means to address them, including product … More importantly, the reports submitted tend to lack
substantive information to allow FDA to understand … This
would allow FDA to understand the causes and contributing factors associated
with problems health
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-16-academic-detailing.pdf
September 01, 2015 - Academic detailers can also help staff understand the role of practice facilitators, what
facilitators … It is important to understand that a successful academic
detail is a conversation, not a checklist. … Needs Assessment
To be effective as an academic detailer you need to understand the clinician,
his … You want to understand more about
the clinician’s practice and attitudes regarding your chosen topic … Your clinician must understand and accept these messages before any action can
be expected.
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ce.effectivehealthcare.ahrq.gov/healthsystemsresearch/hspc-research-study/appendix-d.html
June 01, 2020 - Patient understanding of consent
There is a lack of research into whether patients actually understand … For example, real-world RCTs need to be done to better understand how to make the correct diagnosis for … More research needs to be done to understand the impacts of these new tools and greater access to data
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-corrothers.pdf
January 01, 2021 - and communicate well 85%
Staff were courteous and respectful 85%
Staff explanations were hard to understand … respondent the way respondent wanted them to 89%
Staff explained things in a way that was easy to understand
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ce.effectivehealthcare.ahrq.gov/hai/cusp/modules/identify/notes.html
December 01, 2012 - In doing this, team members understand the relationship between defects and production pressures—leaving … Making use of these ideas on the unit will help teams understand where breakdowns occur and collaborate … As noted in the "Understand the Science of Safety" module, every system is perfectly designed to achieve … Reconstruct the timeline to understand what happened.
Step 2. … Try to understand the thinking and reasoning behind their actions and decisions.
Step 4.
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ce.effectivehealthcare.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
March 01, 2017 - Slide 10: Staff Empowerment
Say:
In the Staff Empowerment module, we will—
Understand staff empowerment … the importance of maintaining positive change
Understand the link between sustainability and spread … PLAY VIDEO: Understand Just Culture
Ask:
How would you describe Just Culture to someone? … Slide 18: Understanding Risk and Human Behavior 1
Say:
Just Culture helps us understand risk and … Employees should know the correct procedures and understand the reasoning behind those procedures so
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - Well the Child's Doctors Communicate
Ch ild's doctor explained things in a way
that was easy to understand … what
respondent had to say
Ch ild's doctor explained things in a way
that was easy for child to understand … Well the Child's Doctors Communicate
Ch ild's doctor explained things in a way
that was easy to understand … what
respondent had to say
Ch ild's doctor explained things in a way
that was easy for child to understand … How Well Doctors Communicate 75% 77% 78% 77% 71%
Doctor explained things in a way that was easy to understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-SOPS_101_Webcast_2020-Intro.pdf
January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Intro
Understanding SOPS Surveys:
A Quick Primer for New Users
Webcast
December 15, 2020
1:00-1:30 PM ET
Need Help?
• No sound from computer speakers?
• Trouble with your connection or
slides not moving?
► Log out and log back in
• Other problems?
► U…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-SOPS_101_Webcast_2020-Gray.pdf
January 01, 2020 - Understanding SOPS Surveys: A Primer for New users -Gray
Overview of the SOPS Surveys
6
Laura Gray, MPH
Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
AHRQ’s SOPS Program
• Initiated and funded by AHRQ since 2001
• Develops survey measures that are validated an…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-SOPS_101_Webcast_2020-Closing.pdf
January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Closing
Questions & Answers
35
How to Ask a Question
• Question and Answer
► Select Q&A
► Type question in the box that opens
Type question here
36
Thank you!
Please complete the webcast
evaluation
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-infographic.pdf
January 01, 2019 - Understanding SOPS Surveys: A Primer for New Users Infographic
Understanding SOPS TM Surveys:
A Primer for New Users
October 2018 Webcast Highlights
SOPS Suite of Surveys
The SOPS surveys assess provider and staff perceptions of
patient safety culture and are free and available for download
from the Agency for…
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro-2023.pdf
January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Introduction
Understanding CAHPS® Surveys:
A Primer for New Users
A Webcast Presented by the AHRQ CAHPS User Network
January 11, 2022
1:00 – 2:00 pm ET
2
Webcast Technical Info
• Audio issues
• Poor Connection
• Use Q&A: For Questions or Other Problems
• Ev…
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing-2023.pdf
January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Closing
33
Q&A
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34
CAHPS Updates
Sign up for email updates
35
Questions or Comments?
E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
mailto:cahps1@westat.com
http://www.ahrq.gov/cahps/
36
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PLEASE CO…