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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=5&search_api_fulltext=&sort=asc
Health literacy
P-HL24
Health plan information was easy to understand … P-HL40
Information about how to make a complaint to the health plan was easy to understand … Information about how much patient would have to pay for special services or equipment was easy to understand
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=4&search_api_fulltext=&sort=asc
H-HL21
Explanation of blood test, x-ray, or other test was easy to understand … literacy
H-HL23
Blood test, x-ray, or other test results were easy to understand … H-HL35
Information from hospital staff about taking care of self at home was easy to understand
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ce.effectivehealthcare.ahrq.gov/talkingquality/index.html
care quality report for consumers can present quality measures and scores that are engaging, easy to understand … Using Web Functionalities
Explain and Motivate Use
Learn how to help consumers understand … Quality Report for Consumers
How can you use design to draw people in and help them understand
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - When possible, share easy-to-understand results with your patients ahead of time. … As clinicians, we often use medical terms that most patients will not understand. … Don't expect patients to read and understand a translated form on their own. … Use easy-to-understand print materials to support learning. … But not everyone will understand percentages.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications2/files/pharmtrain.pdf
January 01, 2010 - simple patient education handout
Below Basic: Circle date on appointment slip,
Understand simple pamphlet … One study showed that
the majority of patients were non-adherent
because they didn’t understand their … Provide easy-to-understand
information for ALL patients. … Remember, patients are often hesitant to admit that they
don’t understand something or they’re afraid … Was thinking of a way to clarify something the
patient didn’t understand the first time hard?
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ce.effectivehealthcare.ahrq.gov/opioids/implementing-what-works/compendium.html
December 01, 2023 - - Make tools and resources available
Make tools and resources available to patients to help them understand … “teach-back” or other communication techniques to ensure that the patient and/or caregiver clearly understand … Ensure utilization of evidence-based nonpharmacologic treatments
Ensure that clinicians and staff understand … which are culturally and linguistically representative of the populations they serve and are easy to understand
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ptoutcome-mail.html
March 01, 2013 - During this hospital stay, how often did nurses explain things in a way you could understand? … During this hospital stay, how often did doctors explain things in a way you could understand? … Was the explanation of each medicine's purpose easy to understand? … How often was their explanation of how and when to take each medicine easy to understand? … Were these written instructions easy to understand?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/checklist/checklist-explain-and-motivate.doc
December 26, 2018 - · A simple framework can help your readers understand quality information, which is new and complex … FORMCHECKBOX
What do you want your audience to understand about the health care organizations included … patients with particular
conditions).
· Another option is to offer information that helps consumers understand … Type your response here.
· Which individuals or organizations may be available to help your audience understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - Providers Communicate with Patients 6 items 4 items
Provider explained things in a way that was easy to understand …
Provider listened carefully to patient
Provider gave easy to understand information about … Providers Communicate with Patients 6 items 4 items
Provider explained things in a way that was easy to understand …
Provider listened carefully to patient
Provider gave easy to understand information about
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-2.html
September 01, 2020 - Help your patient understand that he or she is being invited to ask questions and discuss options with … It is important to explore what your patient may already know or understand about his or her condition … Try These Conversation Starters To Learn What Patients Know and Understand
"What have you heard … Use and explain appropriate visual aids (graphs, charts, pictographs) to help patients understand your … Strategies to help patients understand risks. BMJ 2003 Sep 27;327(7417):745-8. PMID: 14512489.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-j.pdf
April 13, 2017 - I believe…
It is really important to…
I am pleased because…
I am concerned…
Can you help me understand … Opinion
I think…
I am concerned…
It is really important to…
Your Question
Can you help me understand … Opinion
I think…
I am concerned…
It is really important to…
Your Question
Can you help me understand … Opinion
I think
I am concerned…
It is really important to…
Your Question
Can you help me understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-6-b.pdf
December 29, 2017 - carefully to
child
.35 .73*** .19 .21 .16 .03 .25 -.03 .14
Q8
Nurses explain to child in
easy to understand … carefully to
child
.56* .31 .32 .28 .10 .22 .04 .02 .33
Q11
Doctors explain to child in
easy to understand … carefully to
parent
.57* .51 .21 .21 .28 .10 .25 .02 .20
Q14
Nurses explain to parent in
easy to understand … to
parent
.70*** .26 .31 .23 .31 .18 .11 -.12 .09
Q17
Doctors explain to parent in
easy to understand
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ce.effectivehealthcare.ahrq.gov/diagnostic-safety/resources/issue-briefs/leadership-3.html
June 01, 2021 - First, all staff in the organization need to understand their responsibility for diagnostic safety. … People need to understand the goal, but also what they can do on a daily basis to help reach that goal … In addition, people need feedback on the organization’s progress toward those goals and to understand … organizations have the knowledge, skills, and attitudes necessary to engage in continuous improvement work and understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.docx
October 01, 2016 - During the staff training, talk about whether the prescribing clinicians have also received training and understand … Have you ever been “stuck” about what to say or realized the person does not understand? … The talking points discuss how to explain antibiotics and infections in an easy to understand way, when
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.pdf
October 01, 2016 - the staff training, talk about whether the prescribing clinicians have also received training
and understand … • Have you ever been “stuck” about what to say or realized the person does
not understand? … The talking points discuss how to explain
antibiotics and infections in an easy to understand way, when
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ce.effectivehealthcare.ahrq.gov/hai/cusp/videos/index.html
September 01, 2019 - Executive's Characteristics Senior Executive Roles and Responsibilities Senior Executive's Role on the Team Understand … Improve Teamwork and Communication Briefing in Action Daily Goals Using the Daily Goals Checklist Understand
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/measures.html
April 01, 2020 - Blood tests, x-rays, or other test results were presented in a way that was easy to understand
C-HIT21 … Visit notes were easy to understand
Page last reviewed April 2020
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/chartbooks/personcentered/qdr2015-chartbook-personcenteredcare.pptx
September 01, 2016 - Sometimes or never explained things in a way they or their parents could understand. … in the last 12 months whose health providers sometimes or never explained things in a way they could understand … To provide all patients with the best possible care, providers need to understand patients’ diverse health … and "During this hospital stay, how often did doctors/nurses explain things in a way you could understand … Always have things explained in a way that was easy to understand.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/keydriver-sfcollaborative.pdf
January 24, 2018 - I ‐ Parents understand chronic management
of asthma. … [ASTHMA DIAGNOSIS AND ASSESSMENT AND MONITORING OF SEVERITY]
I ‐ Parents understand and administer
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Nurses listened carefully to parent
Nurses explained things to parent in a way
that was easy to understand … Doctors listened carefully to parent
Doctors explained things to parent in a way
that was easy to understand … Nurses listened carefully to child
Nurses explained things to child in a way
That was easy to understand … Doctors listened carefully to child
Doctors explained things to child in a way
That was easy to understand … Before your child left the hospital, did a provider explain in a way that was easy to
understand when