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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/12-identifying-stakeholders-facilitator.docx
June 01, 2023 - is one of the main questions asked in the stakeholder analysis worksheet your team can use to fully understand … A robust stakeholder analysis provides the framework for change and helps you understand the landscape … Slide 7
Asking Questions To Facilitate Understanding
A stakeholder analysis helps you better understand … modify this worksheet as needed and think of other questions that might be valuable to consider to fully understand … I understand that you do not want to support this effort right now. We won’t ask you to do so.
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ce.effectivehealthcare.ahrq.gov/talkingquality/resources/design/advice.html
December 01, 2022 - creating a data-driven, complex site with multiple dimensions and in making the site easy for people to understand … Look for contractors who will explain design and database issues and options in a way you can understand … You know your audience and can help your design team understand best practices for communicating performance … accurately portraying the data, and satisfy the needs of your audience by being easy for people to understand … Be sure you understand how fees for design services are applied, what is covered by a contract, and
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool2_readm_review.docx
September 02, 2016 - the story”: going well beyond chief complaint, discharge diagnosis, or other clinical parameters to understand … 5 to 20 of these interviews to elicit the patient/caregiver perspective, humanize readmissions, and understand … This will help us understand what we might be able to do better for you and what we might be able to … Root Cause Analysis and Lessons Learned (2-3 minutes each)
The purpose of a root cause analysis is to understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
September 01, 2016 - plan, it has many of the
same responsibilities vis-à-vis communicating with members to ensure they understand … found that having a vendor in this role
distanced the CCO from its members and made
it difficult to understand … From the beginning, Health Share was
committed to hiring a professional staff that
would strive to understand … the
manager is looking for the ability to
identify the experience of an unsuccessful
phone call, understand … The CSRs typically attend both
the mandatory and optional trainings to better
understand not just the
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool10.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Overview
Culture—including customs, beliefs, and values—can influence how people understand … Understand that each person is an individual and may or may not adhere to certain cultural beliefs or
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap3.pdf
October 15, 2007 - of these statements are about writing in plain language, that is, writing in a
way that everyone can understand … We modify materials that are too difficult to
understand and make them easier for patients
to read … and understand.
43
Appendix 3: Health Literacy Assessment
Survey of Pharmacy Staff (continued) … We distribute educational materials that patients
can use to help them understand and remember
the … The patient does not understand how to pay
for their medication.
k.
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm2.html
October 01, 2014 - Program staff can share preliminary evaluation results with champions to better understand how stakeholders … evaluation strategy and presenting the results, program staff should work with senior leadership to understand … If legislators understand where the program is going and are involved in its development, they likely … Specifically, program staff should understand the State legislature's expectations of the program, program … When approaching policymakers, Medicaid leadership and senior program staff should understand their political
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/lhs/lhs_case_studies_hca.pdf
April 01, 2019 - series of case studies
to help health system chief executive officers and other C-suite leaders better understand … This
also enables the health system to
understand whether the change is
sustainable across the different … At each stage,
HCA systematically collects data
and evaluates results to understand
the true impact … “We want to understand the leading practice if an entity is performing particularly well. … Most notably,
HCA has hired data scientists who understand how to find meaningful signals in a sea of
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/timeline.html
December 01, 2014 - The Implementation Steps document was created to help nursing homes understand the implementation steps … The facilitator answers questions and confirms that the facility team members understand how to access … Review On-Time Pressure Ulcer Prevention Reports
The team reviews reports with the facilitator to understand … and reviewing a report with actual resident data on one unit.The facilitator works with the team to understand … Report descriptions
Facilitator teaches pressure ulcer prevention reports to change team so they understand
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ce.effectivehealthcare.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures3.html
June 01, 2018 - Language
Always Inform You About When They Will Arrive
Always Explain Things in a Way You Can Understand … Always have things explained in a way that was easy to understand. … Ethnicity
Always Inform You About When They Will Arrive
Always Explain Things in a Way You Can Understand … Islanders (NHOPIs) were significantly less likely to always have things explained in a way that was easy to understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-transcript.pdf
January 01, 2019 - It's important to understand what is your goal for your data
collection and reporting for that particular … They're used by many researchers to understand better how we improve the patient
experience of care, … Although I understand why people think that might be a good
measure, it's much more valuable to focus … Which includes how do we design public
reports that are intelligible and easy to understand for the … I'm not sure if I totally understand the question.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/tool17/literacy-tool17.ppt
January 01, 2010 - Research
Health Literacy
“The degree to which individuals have the capacity to obtain, process, and understand … It was easy to understand, and I knew exactly which option to select. … “It was easy to understand. … You see, I can hardly understand those real big words. … You have to break down the syllables to understand the big words.”
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ce.effectivehealthcare.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/coaching-slides.html
May 01, 2017 - "Can you help me understand why that didn't happen? … Can you help me understand what happened?" … Slide 23: Avoid Assuming You Understand People’s Actions
Example of assuming you understand people's … Can you help me understand why you did this?" … Can you help me understand what happened?"
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/health-literacy-pfe-070913.ppt
July 01, 2013 - I: Health Literacy
Objectives:
Define Health Literacy and Its Implications for Patient Care
Understand … Health Literacy
*
Health Literacy is the ability to:
--obtain,
--understand … Try not to ask, “Do you understand?” … translator)
*
How to Engage Patients
and Families1 (continued)
Help the patient and family understand … 3—in previous hospitalizations a patient has always had an indwelling urinary catheter and does not understand
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool9.html
April 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … participating in Medicare or Medicaid are required to provide language access for patients who do not speak or understand … Do not assume that non-English speakers, including sign language users, will understand notes or other
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/list.html
April 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Education Center
EthnoMed
University of Washington
Tool 11: Assess, Select, and Create Easy-to-Understand …
Office of Disease Prevention and Health Promotion, HHS
Simply Put: A guide for creating easy-to-understand
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ce.effectivehealthcare.ahrq.gov/teamstepps/lep/traintrainers/lepigstafftrain.html
October 01, 2020 - However, the doctor did not understand what the family was saying. … Finally, the interpreter can serve as a cultural broker, helping health care providers understand the … Thus, some patients may be reluctant to admit they don't understand it well. … Did everyone understand the plan? … Ruiz may not understand?" or "Jane, as Mrs. Ruiz's nurse, do you have anything to add?"
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-11-root-cause-analysis.pdf
December 27, 2021 - Using Root Cause Analysis to Help Practices Understand and Improve Their Performance and Outcomes … Primary Care
Practice Facilitation
Curriculum
Module 11: Using Root Cause Analysis to Help
Practices Understand … Using Root Cause Analysis To Help Practices Understand and
Improve Their Performance and Outcomes … Using Root Cause Analysis To Help Practices
Understand and Improve Their Performance and Outcomes … You can use fishbone diagrams to help practices understand that effects have multiple
causes, avoid
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/static_teach-back_module.pdf
January 01, 2013 - A method of ensuring that patients understand what you’ve told them. … They may be embarrassed or intimidated, or
they may think they understand. … Most patients do not understand medical jargon. Using plain
language may take some practice. … ▪ Both the patient and the caregiver should understand the information being shared. … No Do you understand?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-guideforstaff.pdf
January 01, 2003 - Teach-back IS a way for you to make sure your
patients understand what you tell them. … As part of the care team, you have an
important safety role in making sure your
patients understand … ■ Anything else that is important for them
to understand.
1. Kessels RP.