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ce.effectivehealthcare.ahrq.gov/hai/cusp/modules/apply/sl-cusp.html
December 01, 2012 - Understand Just Culture Slide 5. Just Culture Slide 6. … Understand the Science of Safety Slide 20. Keys to Understanding the Science of Safety Slide 21. … Understand Just Culture
Vignette still.
Click to play.
Return to Contents
Slide 5. … Understand the Science of Safety.
Identify Defects Through Sensemaking. … Understand the Science of Safety
Describe the historical and contemporary context of the science
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool12.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … (Go to Tool 11: Assess, Select, and Create Easy-to-Understand Materials for information about assessing … and selecting easy-to-understand materials). … If materials are not easy to understand or act on, work with your vendor to develop strategies to access
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.pdf
February 14, 2013 - Was the explanation of each medicine’s purpose easy to understand? … How often was their explanation of how and when to take each medicine easy to understand? … Were these written instructions easy to understand? … Was the explanation of each medicine’s purpose easy to understand? … Were these written instructions easy to understand?
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ce.effectivehealthcare.ahrq.gov/health-literacy/professional-training/informed-choice/guide.html
September 01, 2020 - Was the explanation about what might go wrong and how likely it was easy to understand? … Was the description of your other options easy to understand? … How easy was the form to understand? … 1 |___| Very hard to understand. 2 |___| Somewhat hard to understand. 3 |___| Somewhat easy to understand … . 4 |___| Very easy to understand.
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool22.html
February 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Internet Resources
Overview
According to studies , patients report being more likely to understand … Alert the clinician if the patient seems not to understand or appears uncomfortable with what is being … I'm sure you understand. They'll be right out."
Be firm—don’t make exceptions.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-15-16.pdf
March 12, 2018 - Messaging
Appropriate written visit summary content
Written visit summary was useful and easy
to understand … Appropriate written hospitalization summary
content
Written hospitalization summary was easy to
understand … Appropriate written visit summary content
Written visit summary was useful and easy FECC-10 86.7 88.4
to understand … summary FECC-12 89.8 85.5
content
Written hospitalization summary was easy to FECC-13 92.1 92.2
understand
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=desc
Plan
Health literacy
P-HL6
Personal doctor gave easy to understand … literacy
P-HL54
Information on the health plan's Website was easy to understand … Health literacy
P-HL50
Information about how to stay healthy was easy to understand … Information about how much patient would have to pay for special services or equipment was easy to understand … P-HL40
Information about how to make a complaint to the health plan was easy to understand
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ce.effectivehealthcare.ahrq.gov/health-literacy/patient-education/pemat8.html
November 01, 2020 - 1
Explanation
The material should use a visual aid whenever it would make the content easier to understand … This also includes using graphic displays to make numeric information easier to understand. … Explanation
For the user to understand the content covered in an illustration or photograph, the image
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/pharmacy/guide/app-3.html
November 01, 2019 - of these statements are about writing in plain language, that is, writing in a way that everyone can understand … Overall, these print materials are easy for adults with limited literacy skills to understand:
… We modify materials that are too difficult to understand and make them easier for patients to read and … understand.
10. … The patient does not understand how to pay for their medication.
k.
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool17c.html
March 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Are our explanations and instructions hard or easy to understand?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/tiered-approach-slides.pptx
April 01, 2022 - + Tiered Approach ׀ 2
Model for Improving Care1-4
Engage leadership for support and collaboration
Understand … accountable”
“Holds staff members accountable”
“Has staff members who hold themselves accountable”
Understand … Understand Just Culture. http://www.ahrq.gov/professionals/education/curriculum-tools/cusptoolkit/videos … Understand the Science of Safety. http://www.ahrq.gov/professionals/education/curriculum-tools/cusptoolkit … /modules/understand/index.html.
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ce.effectivehealthcare.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
October 01, 2021 - Organizational Health Literacy is the degree to which organizations equitably enable individuals to find, understand … Teaching providers to listen, be respectful, and use easy-to-understand language is an important first … literacy is a prerequisite to achieving shared decision making since people need to be able to access, understand … medical decisions for them, people may be more likely to want to participate in decisions when they understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-13-14.pdf
March 09, 2018 - written visit summary content FECC-9 81.0 82.1
Written visit summary was useful and easy
to understand … hospitalization
summary content
FECC-12
91.7 88.2
Written hospitalization summary was easy
to understand … Appropriate written visit summary content FECC-9 80.7 82.2
Written visit summary was useful and easy
to understand … Written hospitalization summary was easy to
understand
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ce.effectivehealthcare.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/coaching-fac-notes.html
October 01, 2020 - Complex feedback is difficult to understand. … Can you help me understand why that didn’t happen? … Slide 23: Avoid Assuming You Understand People’s Actions
Say:
Avoid assuming you understand people … Can you help me understand why you did this?” … Can you help me understand what happened?"
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool3b.html
March 01, 2024 - Directions, and Examples
Raise Awareness: Tool 3
Health Literacy: Making it Easier for Patients To Find, Understand … Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … What could our practice change to make it easier for patients to find, understand, and use health information
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/questions/be-engaged.pdf
December 01, 2020 - £ Ask questions to make sure you understand what
your doctor is telling you. … £ If you do not understand your instructions after
you get home, call your doctor.
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ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/201905.html
September 01, 2019 - used three AHRQ tools as the basis for developing a multimedia decision aid to help patients fully understand … Patient Educational Materials Assessment Tool Guide , was found to be more effective in helping patients understand … For patients undergoing a PICC procedure, for example, the informed consent process helps them understand … to review informed consent materials with medical jargon and language “that made it really hard to understand
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/learn-about-cusp-slides.html
July 01, 2023 - Understand the Science of Safety.
Sensemaking and Learn From Defects. … Understand the Science of Safety
Step 2. Create a guiding coalition. … Understand the Science of Safety
Identify Defects Through Sensemaking
Image: TeamSTEPPS penguin … Identify Defects Through Sensemaking
Understand the Science of Safety
Step 3. … Understand the Science of Safety
Step 8. Develop a communication plan.
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ce.effectivehealthcare.ahrq.gov/health-literacy/publications/ten-attributes.html
January 01, 2024 - Decision Making updates
Health literate healthcare organizations make it easier for people to navigate, understand … Designs and distributes print, audiovisual, and social media content that is easy to understand and act … Health literate healthcare organizations make it easy to find and understand health information, find … Designs and distributes print, audiovisual, and social media content that is easy to understand and act … systems with Attribute #8 include:
Address Language Differences
Assess, Select, and Create Easy-to-Understand
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - For example, you may want to better understand what is influencing
patients’ experiences with communication … H-HL3 Nurses hard to understand because of the way they spoke patient’s
language
H-HL4 Nurses used … medical words patient did not understand
H-HL5 Nurses talked too fast
H-HL6 Nurses interrupted … H-HL10 Doctors hard to understand because of the way they spoke patient’s
language
H-HL11 Doctors … used medical words patient did not understand
H-HL12 Doctors talked too fast
H-HL13 Doctors used