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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar02/spc_slides.pptx
June 04, 2013 - work in every situation
For example, seasonal variability can impact control
chart’s usability
Must understand
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cahps.ahrq.gov/coronavirus/grants.html
March 01, 2022 - Skip to main content
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-april2015.pptx
January 01, 2015 - the start of IP Code Team training
TeamSTEPPS provided the mental framework and vocabulary to better understand
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cahps.ahrq.gov/teamstepps/instructor/fundamentals/module2/igteamstruct.html
March 01, 2014 - Say:
To effectively understand team structure, let's begin with defining a "team." … into detailed status, asking patients about their concerns; otherwise, they might not listen to or understand … Speaking in lay terms to ensure that patients and families understand the information being shared.
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
AHRQ and AHRQ’s CAHPS®
Program
Caren Ginsberg, Ph.D.
Director, CAHPS Division, Center for Quality
Improvement and Patient Safety
Agency for Healthcare Research and Quality
www.ahrq.gov/cahps
AHRQ’s Core Competencies
Resear…
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cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
January 01, 2019 - Staff in this pharmacy clearly understand their roles and responsibilities. (A4) 89% 79% 76%
3. … We look at staff actions and the way we do things to understand why mistakes
happen in this pharmacy … Staff in this pharmacy clearly understand their roles and
responsibilities. … Staff in this pharmacy clearly understand their roles and
responsibilities. … Staff in this pharmacy clearly understand their roles and
responsibilities.
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cahps.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/healthy-aging-roundtable.pdf
September 08, 2022 - During discussion, members emphasized the need to understand how
people learn about and access benefits … To maximize the potential of these approaches, AHRQ could consider
supporting research to understand … science integrates insights from behavioral economics,
complexity science, and network science to understand … Concepts from agile science, when applied to healthcare,
allow us to understand healthcare delivery … identify opportunities, the scientist proactively
works with leadership and clinical providers to understand
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cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - event may have occurred, and that the organization will conduct an Event Investigation and Analysis to understand … Avoid medical jargon when communicating, and check in frequently to make sure they understand the information … happened–identify the adverse event early in the disclosure, explain what happened in a way that is easy to understand
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cahps.ahrq.gov/cpi/about/mission/arra/index.html
December 01, 2014 - Skip to main content
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cahps.ahrq.gov/hai/cusp/modules/engage/index.html
July 01, 2018 - Modules
Learn About CUSP
Assemble the Team
Engage the Senior Executive
Understand
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cahps.ahrq.gov/talkingquality/translate/scores/index.html
March 01, 2016 - Often, the easiest scores for the public to understand and use are unappealing to the providers being
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cahps.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-opioid.pdf
February 20, 2020 - Rates of
Overdose Deaths
Involving Synthetic
Opioids Other
Than Methadone
To understand
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/handouts/lepcourseeval.pdf
July 25, 2012 - TeamSTEPPS Limited English Proficiency Module: Course Evaluation
COURSE EVALUATION
Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS)
Location:
Date:
Response scale: 1=strongly disagree,
2=somewhat disagree, 3=neither agree nor
disagree, 4=somewhat agree, 5=…
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
August 01, 2015 - last 6 months, how often did this
provider explain things in a way that was
easy for your child to understand … , how often did this
provider explain things about your child’s
health in a way that was easy to
understand
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cahps.ahrq.gov/teamstepps/instructor/fundamentals/module8/exculture.html
March 01, 2014 - Skip to main content
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cahps.ahrq.gov/teamstepps/instructor/fundamentals/module8/exiceberg.html
March 01, 2014 - Skip to main content
An official website of the Department of Health and Human Services
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module2/igteamstruct.pdf
November 18, 2015 - SAY:
To effectively understand team structure, let’s begin with defining
a “team.” … into detailed status, asking patients about
their concerns; otherwise, they might not listen to or
understand … • Speaking in lay terms to ensure that patients and
families understand the information being
-
cahps.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief7-ma-plans.pdf
March 01, 2019 - Performance (CHSP)
Initiative to study the characteristics of high-performing health systems and to understand
-
cahps.ahrq.gov/sites/default/files/wysiwyg/chsp/data/chsp-brief5-insurance-products.pdf
January 01, 2019 - Performance (CHSP)
Initiative to study the characteristics of high-performing health systems and to understand
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
July 23, 2010 - family
Know how the hospital works and how to get things done Are strangers in this environment
Do n0t understand … in the patient’s room
Conduct a verbal SBAR report with the patient and family, using words they can understand … Use words that the patient and family can understand.
• Conduct a focused assessment of the patient ( … What terms do you use that may be difficult for patients and family members to understand? … in the patient’s room
Conduct a verbal SBAR report with the patient and family, using words they can understand