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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Strategy 6P: Service Recovery Programs
Contents
6.P.1. The Problem
6.P.2. The Intervention
6.P.3. Implementing This Intervention
6.P.4. The Impact of Service Recovery Programs
References
Download Strategy 6P:
Service Recovery Programs
(PDF, 748 KB)
6.P.1. The Problem
No ma…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20141022_cg/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement
1
Issue Brief
How Two Provider Groups Are Using the CAHPS® Clinician & Group
Survey for Quality Improvement
This brief shares the experiences of two
provider groups using the 12-Month version of
the CAHPS Clinician & …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/measures-cancer-509.pdf
January 01, 2005 - Patient Experience Measures from the CAHPS Cancer Care Survey
CAHPS® Cancer Care Survey and Instructions
Patient Experience Measures from the CAHPS Cancer Care Survey
Document No. 509
2/15/2017
Patient Experience Measures from the
CAHPS® Cancer Care Survey
Introduction..................................…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/009-ss-evidence-decolonization-fg.docx
April 01, 2025 - AHRQ Safety Program for MRSA Prevention: Targeting SSI
The Evidence for MRSA Decolonization
Surgical Services
For: Cardiac, Hip and Knee Joint Replacement, and Spinal Fusion Surgeries
Slide Title and Commentary
Slide Number and Slide
The Evidence for MRSA Decolonization
SAY:
Welcome to this presentation on the evi…
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www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/medical-office/2016-report-part-2.pdf
January 01, 2016 - Medical Office SOPS: 2016 User Comparative Database Report, Part II
PATIENT
SAFETY
Agency for Healthcare Research and Quality
Advancing Excellence in Health Care www.ahrq.gov
MEDICAL
OFFICE
SURVEY
ON PATIENT
SAFETY
CULTURE
2016 USER COMPARATIVE DATABASE REPORT
Medical Office Survey on Patient Safety Cult…
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www.ahrq.gov/sites/default/files/2025-03/sapirstein-report.pdf
January 01, 2025 - Final Progress Report: Transdisciplinary Learning Lab To Eliminate Patient Harm and Reduce Waste
Transdisciplinary Learning Lab to Eliminate Patient Harm and Reduce Waste
Johns Hopkins Medicine
Principal Investigator: Adam Sapirstein, MD
Project Team Members:
Ravi Aron, PhD
Noah Barasch, MS
Howard Carolan, MBA,…
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module6-presenters-notes.pdf
January 10, 2022 - Slide 13
Consider a scenario in which a nurse witnesses a physician treating a receptionist
rudely
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module6-mutual-support.pptx
January 10, 2022 - Consider a scenario in which a nurse witnesses a physician treating a receptionist rudely in front of
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www.ahrq.gov/sites/default/files/2025-02/goldman-report.pdf
January 01, 2025 - Medicare's policy not to pay for treating hospital-
acquired conditions: the impact.
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www.ahrq.gov/sites/default/files/2025-02/silver-report.pdf
January 01, 2025 - In these cases, care plans were developed in
accordance with the orders of the treating physician although
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www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily3.html
July 01, 2018 - care, providers tend to emphasize the clinical aspects of quality in terms of skills in diagnosing, treating
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www.ahrq.gov/news/events/nac/2020-07-nac/nacmtg071420-minutes.html
November 01, 2020 - the home, platelet-rich plasma for wound care in the Medicare population, and skin substitutes for treating
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Duthie.pdf
January 01, 2004 - premixed narcotic infusions or having the
pharmacy mix the narcotic infusions would avoid delays in treating
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Drews_16.pdf
January 01, 2003 - One means of detecting,
diagnosing, and treating these events is use of physiologic displays that show
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www.ahrq.gov/sites/default/files/publications2/files/measure-retirement-2013.pdf
January 01, 2013 - Summary Background Report on 2013 Retirement of Measures from the Child Core Set
Summary Report
Background Report on 2013 Retirement
of CHIPRA Measures from the Child
Core Set
Prepared for:
Agency for Healthcare Research and Quality
Rockville, MD
Prepared by:
RTI International
Resear…
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www.ahrq.gov/sites/default/files/wysiwyg/funding/training-grants/eric-roberts-draft-application.pdf
May 19, 2021 - Eric T. Roberts - Sample Grant Application
PI: Roberts, Eric T Title: Financial assistance for low-income Medicare beneficiaries: Using natural
experiments to assess effects on care and health outcomes
Received: 05/29/2018 FOA: PA16-223
Clinical Trial:Optional
Council: 01/2019
Competition ID: FORMS-E FOA…
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www.ahrq.gov/sites/default/files/2024-07/zhou-report.pdf
January 01, 2024 - and apply it to food allergy data from a large allergy repository from an
electronic health record, treating
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www.ahrq.gov/sites/default/files/wysiwyg/chsp/compendium/2022-Compendium-TechDoc.pdf
January 01, 2022 - These close affiliations are
identified as attending for hospitals; staff and treating for long-term … medical doctors and doctors
of osteopathy, regardless of specialty
who had attending, staf f , or treating … has fewer than 50
medical doctors and/or doctors of
osteopathy who have attending,
staf f , or treating
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www.ahrq.gov/sites/default/files/wysiwyg/mcc/pccp4p/baseline-scan-appendices.pdf
February 22, 2024 - patients’ goals and life
context,
o it is team-based,
o it focuses on coordinating identifying, treating … patients’ goals and life context,
o it can be team based,
o it focuses on coordinating identifying, treating … patients’ goals and life
context,
o it is team-based,
o it focuses on coordinating identifying, treating
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www.ahrq.gov/sites/default/files/wysiwyg/2020-Compendium-TechDoc.pdf
January 01, 2020 - These close affiliations are
identified as attending for hospitals; staff and treating for long-term … all medical doctors and doctors
of osteopathy, regardless of specialty
who had attending, staff, or treating … system has fewer than 50 medical
doctors and/or doctors of osteopathy who
had attending, staff, or treating