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  1. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/critical-incident
    January 01, 2023 - Tools for analyzing the performance shortcoming. In: O'Mara P, editor.
  2. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/pert-chart
    January 01, 2023 - The tools. In: O'Mara P, editor. The quality toolbox. 2nd ed.
  3. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/scatter-diagram
    January 01, 2023 - Cause analysis tools: scatter diagram. 2009 [cited 2009 July 23]; Available from: http://www.asq.org … /learn-about-quality/cause-analysis-tools/overview/scatter.html
  4. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/use-case
    January 01, 2023 - Workflow modeling: tools for process improvement and applications development. 2nd ed.
  5. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/pareto-chart
    January 01, 2023 - Cause analysis tools: pareto chart. 2009 [cited 2009 June 26]; Available from: http://www.asq.org/learn-about-quality … /cause-analysis-tools/overview/pareto.html
  6. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/workflow-diagram
    January 01, 2023 - The tools. In: O'Mara P, editor. The quality toolbox. 2nd ed. … Value stream mapping and process flow tools. The lean six sigma pocket toolbook.
  7. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/heuristic-evaluation
    January 01, 2023 - Usability Tools. 2010 [cited 2010 May 25]; Available from: http://cqpi.wisc.edu/usability-tools/
  8. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/regression-analysis
    January 01, 2023 - The tools. In: O'Mara P, editor. The quality toolbox. 2nd ed.
  9. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/gantt-chart
    January 01, 2023 - The tools. In: O'Mara P, editor. The quality toolbox. 2nd ed. … Improvement tools. The quality improvement handbook. 2nd ed.
  10. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/contingency-diagram
    January 01, 2023 - The tools. In: O'Mara P, editor. The quality toolbox. 2nd ed.
  11. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/fmea-analysis
    January 01, 2023 - Computer simulation and six-sigma tools applied to process improvement in an emergency department. 17th … Process analysis tools: failure modes and effects analysis (FMEA). 2009 [cited 2009 July 22]; Available … from: http://www.asq.org/learn-about-quality/process-analysis-tools/overview/fmea.html Lighter D.
  12. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/murphy-diagram
    January 01, 2023 - Murphy Diagram Description Murphy diagrams are based on the premise that "if something can go wrong, it will go wrong." They are similar to other analysis methods such as fault trees as they analyze errors based on the potential causes of those errors. The diagrams utilize eight categories of behav…
  13. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/balanced-scorecard
    January 01, 2023 - Balanced Scorecard Description A balanced scorecard provides a way to look at an organization from four perspectives by developing benchmarks and collecting and analyzing data relative to those perspectives. The four perspectives are: 1) financial, 2) customer, 3) internal business processes, an…
  14. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/needs-assessment
    January 01, 2023 - Needs Assessment Examples Walker J, Bieber E, Richards F, et al. Appendix 2: physician reporting and digital storage system needs assessment - endoscopy suite. In: Walker J, Bieber E, Richards F, editors. Implementing an electronic health record system. London: Springer; 2005. p. 183-91. Des…
  15. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/swot-analysis
    January 01, 2023 - Strength, Weakness, Opportunities, and Threats Analysis Acronym SWOT Also Known As SWOT Analysis Description A strength, weakness, opportunities, and threats (SWOT) analysis is a strategic technique used to identify elements of strength, weakness, opportunity, and threats. The anal…
  16. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/cognitive-walkthrough
    January 01, 2023 - Cognitive Walkthrough Description A cognitive walkthrough provides a means of gathering user input in the design of a system, based on the premise that most users prefer to learn by doing rather than read a user manual. Uses To capture (user) feedback on ease of use and the design of a user …
  17. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/strategic-planning
    January 01, 2023 - Strategic Planning Examples Medical Group Management Association. Strategic planning self-assessment questionnaire. 2006 [cited 2009 July 10]; Available from: http://www.mgma.com/WorkArea/DownloadAsset.aspx?id=10364 . Description Strategic planning is a method for organizing, identifying,…
  18. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/task-decomposition
    January 01, 2023 - Task Decomposition Description A task decomposition describes a particular task and then decomposes it to describe the task's features, such as devices and interface components used, duration, errors, and feedback. These categories will be selected by the analyst based on the needs of the analysis. …
  19. digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/process-scorecard
    January 01, 2023 - Process Scorecard Examples Medical Group Management Association. Strategic planning self-assessment questionnaire. 2006 [cited 2009 July 10]; Available from: http://www.mgma.com/WorkArea/DownloadAsset.aspx?id=10364 .  Description A process scorecard evaluates a process according to a set …
  20. effectivehealthcare.ahrq.gov/products/cancer-decision-support-tools/research