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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=7
March 18, 2024 - Shared decision making
C-SD4
Provider asked what respondent thought … Shared decision making
C-SD8
Provider asked what respondent thought
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/video.pdf
December 03, 2015 - Video Reflections
6
I VIDEO REFLECTIONS
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As you view the video, make a note of your thoughts
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www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/app-5.html
September 01, 2020 - Today you will be asked to answer some questions about the ( pharmacy name ) pharmacy and about your thoughts … We are also interested in hearing your thoughts and about experiences you have had working with your … We are here today to learn about your opinions and thoughts about the ( pharmacy name ) pharmacy. … This is really helpful for us to hear your thoughts!
VII. … Thank you very much for your time and your thoughts.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-decisionmaking-cg30-child.html
December 01, 2018 - talked about starting or stopping a prescription medicine for your child, did this provider ask what you thought … this provider talked about your child having surgery or a procedure, did this provider ask what you thought
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-sdm-hp-adult.html
December 01, 2018 - you talked about starting or stopping a prescription medicine, did the health provider ask what you thought … a health provider talked about having surgery or a procedure, did the health provider ask what you thought
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-sdm-hp-child.html
December 01, 2018 - about starting or stopping a prescription medicine for your child, did the health provider ask what you thought … provider talked about your child having surgery or a procedure, did the health provider ask what you thought
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/beprepared-scripts-final508.pdf
April 03, 2018 - a patient think about what to write on a Be Prepared Note Sheet
Use the note sheet to organize your thoughts … Help a patient fill out a Be Prepared Note Sheet
I’ll just jot down your thoughts while you talk.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=17
March 19, 2024 - Shared decision making
P-SD4
Provider asked what respondent thought … Shared decision making
P-SD8
Provider asked what respondent thought
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-decisionmaking-cg30-adult.html
November 01, 2017 - When you talked about starting or stopping a prescription medicine, did this provider ask what you thought … When you and this provider talked about having surgery or a procedure, did this provider ask what you thought
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
March 07, 2019 - Was there any pushback from individuals on the team, thinking that these would take too much time? … problem
Advocacy and assertion
Work through conflict
Two-Challenge Rule
CUS
DESC Script
How have you thought … How have you thought about putting one of these tools in place? … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking … Take the time to record your thoughts on the corresponding page of your workbook.
15
Video: Beginning
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/sample-cover-letter.docx
March 01, 2024 - We would like you to tell us your thoughts about the care you receive from our providers and staff.
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=1&search_api_fulltext=&sort=desc
Shared decision making
P-SD4
Provider asked what patient thought … Shared decision making
P-SD4
Provider asked what respondent thought
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=9&search_api_fulltext=&sort=asc
Shared decision making
C-SD8
Provider asked what patient thought … Shared decision making
C-SD8
Provider asked what respondent thought
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=0&search_api_fulltext=&sort=desc
Health Plan
Utilization
P-SD8
Provider asked what patient thought … Shared decision making
P-SD8
Provider asked what respondent thought
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.pdf
October 01, 2016 - Have you ever had an experience where someone requested an
antibiotic for what they thought was a UTI … Any other thoughts about these talking points?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - an appointment for care you needed right away, how often did you get an appointment as soon as you thought … often did you get an appointment for your health care at a [NAME OF PROVIDER] clinic as soon as you thought … In the last 12 months, how often was it easy to get the care, tests, or treatment you thought you needed … choice for your treatment or health care, did a doctor or other health professional ask which choice you thought … months, how often were clerks and receptionists at your [NAME OF PROVIDER] clinic as helpful as you thought
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - of the Participant Workbook for a handoff checklist example
Module 3: Communication
‹#›
Begin thinking … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Use page 12 of the Participant Workbook to record your thoughts
Module 3: Communication
‹#›
Now you … Take a moment to write down your thoughts on your worksheet.
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Front Office Scenario
For some unknown … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
August 22, 2023 - avoidance of quality by board
Governance often focused on reporting requirements
and not proactive thought … Roessner and Val Weber of IHI for their thoughtful editorial review of this white paper and the IHI
thought … appropriately summarized and in a level of detail for the board
to understand the concepts and engage as thought … Closing Thoughts
• About 90% of board members are unpaid, doing service because they care about their … The Governance of Quality Assessment
Sample Board Community Quality Dashboard
Discussion:
Closing Thoughts
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www.qualitymeasures.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapf.html
April 01, 2018 - _____________________________________________________________________________________________
My thoughts … _____________________________________________
If you would like to be contacted about any of your thoughts
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www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=8&search_api_fulltext=&sort=asc
Shared decision making
C-SD4
Provider asked what respondent thought … Shared decision making
C-SD4
Provider asked what patient thought