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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module5.pptx
January 01, 1995 - Use page 21 of the Participant Workbook to record your thoughts
Module 5: Situation Monitoring
‹#› … (McIntyre and Salas 1995)
Use page 22 of the Participant Workbook to record your thoughts
Module 5: … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Use page 25 of the Participant Workbook to record your thoughts
Module 5: Situation Monitoring
‹#› … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module6.pptx
March 07, 2019 - Use page 27 of the Participant Workbook to record your thoughts
Module 6: Mutual Support
‹#›
Mutual … When To Give Feedback
You must give thought to when and where to give feedback to an individual
Feedback … You must give thought to when and where to give feedback to an individual. … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
-
www.healthcare411.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - Cognitive testing is an interview method for investigating the thought processes and reactions that people … As the respondents look through the report, the interviewer prompts them to share their thoughts and … Listening as Respondent "Thinks Out Loud:" The interviewer asks respondents to share every thought and … opinion as they go through the document, a process known as "thinking out loud." … ask "Tell me what you are thinking" or "What are you thinking right now?"
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/handouts/video.pdf
December 03, 2015 - Video Reflections
6
I VIDEO REFLECTIONS
pjrecrj005
As you view the video, make a note of your thoughts
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
March 07, 2019 - Was there any pushback from individuals on the team, thinking that these would take too much time? … problem
Advocacy and assertion
Work through conflict
Two-Challenge Rule
CUS
DESC Script
How have you thought … How have you thought about putting one of these tools in place? … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking … Take the time to record your thoughts on the corresponding page of your workbook.
15
Video: Beginning
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - of the Participant Workbook for a handoff checklist example
Module 3: Communication
‹#›
Begin thinking … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Use page 12 of the Participant Workbook to record your thoughts
Module 3: Communication
‹#›
Now you … Take a moment to write down your thoughts on your worksheet.
17
Front Office Scenario
For some unknown … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
August 22, 2023 - avoidance of quality by board
Governance often focused on reporting requirements
and not proactive thought … Roessner and Val Weber of IHI for their thoughtful editorial review of this white paper and the IHI
thought … appropriately summarized and in a level of detail for the board
to understand the concepts and engage as thought … Closing Thoughts
• About 90% of board members are unpaid, doing service because they care about their … The Governance of Quality Assessment
Sample Board Community Quality Dashboard
Discussion:
Closing Thoughts
-
www.healthcare411.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapf.html
April 01, 2018 - _____________________________________________________________________________________________
My thoughts … _____________________________________________
If you would like to be contacted about any of your thoughts
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
March 07, 2019 - next slide, you will watch them demonstrate proper leadership
While watching the video, record any thoughts … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Now take a few minutes to think about your own office team
Record your thoughts on page 18 of your Workbook … Use the reference page number in your workbook to make notes of your thoughts to discuss with your team … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
-
www.healthcare411.ahrq.gov/challenges/cds-connect/review-process.html
September 01, 2023 - Innovation (20 points) – Does the submission reflect innovative thinking on how to evolve and sustain
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
January 20, 2006 - TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
When To Give Feedback
You must give thought … receptionist rudely in front of a patient
Following the five steps:
Open the discussion: “I’d like to share my thoughts … Workload
Fatigue
Misinterpretation of Data
Failure To Share Information
Defensiveness
Conventional Thinking
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/smoking-use-ready-or-not.pdf
August 27, 2018 - And be open to the patient: “I’d like to hear your thoughts about stopping, or cutting
back on your … I’d like to
hear your thoughts about stopping or cutting back on your smoking.”
19 Clinical … “What are
your thoughts about stopping, or cutting down?” “What do you enjoy about smoking?”
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-last10-patients-audit.pdf
May 18, 2021 - Some helpful questions you can use to stimulate discussion in a group:
What are your thoughts about
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - And it was a core piece of our values, what we thought made us
special and important. … And for those of you out there that are thinking that, well, sure it’s probably the high performing … When I went into this, I thought, wow,
I’m going to get the best score because I’m Larry.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-88-measure-1-section-2-attachment-4.xlsx
January 17, 2017 - Differentiate Quality of Performance Across Providers Comments
Enter any comments
Additional Comments/Thoughts … About Measure
Enter any additional comments or thoughts about the measure
DET Color Key
Denominator … Quality of Performance Across Providers Comments
Leslee Madison: Enter any comments
Additional Comments/Thoughts … About Measure
Leslee Madison: Enter any additional comments or thoughts about the measure
1 Accurate
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
September 01, 2015 - encouraging positive thinking. … Example of an inner dialogue or inner-voice table: What I thought and what
was said
What I Thought … Listening deeply shows respect for others’ ideas and thoughts. … According to
Isaacs, listening deeply requires being aware of our internal thoughts about what is being … What are your thoughts?
Rob: That all sounds good.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
July 01, 2020 - “Narrative imagining — story — is the fundamental
instrument of thought.
-
www.healthcare411.ahrq.gov/talkingquality/assess/index.html
September 01, 2019 - For this reason, evaluation is a key part of your work, an aspect that has to be thought about and, in
-
www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
December 01, 2018 - Reaction to sample narrative content
– Ideas about report content, display, access, and distribution
– Thoughts
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module1/ts2-0ltc_module1_impworksheet.pdf
April 24, 2017 - Applying TeamSTEPPS
Exercise
Module 7: Summary: Pulling It All Together
Now that you have thought