-
talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
August 01, 2022 - An example of the emotions and thoughts that can occur at this stage from a second-victim are in the … following quote from an anonymous second-victim: "I started to doubt myself… I thought maybe if I'd have … I thought, 'These people are never going to trust me again.'" … The thoughts and feelings a second-victim might experience during this stage are described in the following … Statements include: "I was questioning myself over and over again… but then I thought… I've just had
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - last 6 months, how
often were clerks and
receptionists at this provider’s
office as helpful as you
thought … last 6 months, how
often were clerks and
receptionists at this provider’s
office as helpful as you thought … Thinking about your
most recent visit, was the
staff from this provider’s
office as helpful as you … thought they should be? … Thinking about your
most recent visit, did the
staff from this provider’s
office treat you with
courtesy
-
talkingquality.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - Cognitive testing is an interview method for investigating the thought processes and reactions that people … As the respondents look through the report, the interviewer prompts them to share their thoughts and … Listening as Respondent "Thinks Out Loud:" The interviewer asks respondents to share every thought and … opinion as they go through the document, a process known as "thinking out loud." … ask "Tell me what you are thinking" or "What are you thinking right now?"
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - an appointment for care you needed right away, how often did you get an appointment as soon as you thought … often did you get an appointment for your health care at a [NAME OF PROVIDER] clinic as soon as you thought … In the last 12 months, how often was it easy to get the care, tests, or treatment you thought you needed … choice for your treatment or health care, did a doctor or other health professional ask which choice you thought … months, how often were clerks and receptionists at your [NAME OF PROVIDER] clinic as helpful as you thought
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
August 22, 2023 - avoidance of quality by board
Governance often focused on reporting requirements
and not proactive thought … Roessner and Val Weber of IHI for their thoughtful editorial review of this white paper and the IHI
thought … appropriately summarized and in a level of detail for the board
to understand the concepts and engage as thought … Closing Thoughts
• About 90% of board members are unpaid, doing service because they care about their … The Governance of Quality Assessment
Sample Board Community Quality Dashboard
Discussion:
Closing Thoughts
-
talkingquality.ahrq.gov/challenges/cds-connect/review-process.html
September 01, 2023 - Innovation (20 points) – Does the submission reflect innovative thinking on how to evolve and sustain
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - And it was a core piece of our values, what we thought made us
special and important. … And for those of you out there that are thinking that, well, sure it’s probably the high performing … When I went into this, I thought, wow,
I’m going to get the best score because I’m Larry.
-
talkingquality.ahrq.gov/talkingquality/assess/index.html
September 01, 2019 - For this reason, evaluation is a key part of your work, an aspect that has to be thought about and, in
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
December 01, 2018 - Reaction to sample narrative content
– Ideas about report content, display, access, and distribution
– Thoughts
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pdf
May 19, 2013 - 29 Strategy 1: Patient & Family Advisor Information Session (Tool 5)
Final thoughts
• Your perspectives … Final thoughts
Thank you!
-
talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/webinars/q-a-lung.html
September 01, 2020 - clinicians about their concerns with implementing the new recommendations, their challenges, and what they thought … We asked patients if they thought the tool was helpful, clear, and the right length. … We also asked them if they thought it presented information in a balanced fashion. … example, the icon array is very difficult for someone to negotiate on their own if they're not used to thinking … We'd be very excited to hear from you about how you're thinking about using the tools and how you might
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_12_WkWthAdv_HO_508.docx
February 10, 2011 - Bring a fresh perspective and help us come up with solutions that clinicians and staff have not yet thought
-
talkingquality.ahrq.gov/cpi/about/organization/nac/hernandez-cancio.html
July 01, 2023 - She is a national health and healthcare equity policy and advocacy thought leader with extensive experience
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - Thinking about your most recent visit, did
you talk to staff from this provider’s office? … Thinking about your most recent visit, was
the staff from this provider’s office as
helpful as you … thought they should be? … Thinking about your most recent visit, did
the staff from this provider’s office treat
you with courtesy
-
talkingquality.ahrq.gov/talkingquality/translate/compare/choose/benchmark.html
March 01, 2016 - Comparing Quality Scores to a Benchmark
Although the term “benchmark” is often thought
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/vu_physician_patient_harms.pdf
September 18, 2014 - When a patient preferred to be screened, but the physician thought screening was not needed, the
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/kenzie_pneumococcal_vaccine.pdf
January 01, 2011 - better understand their
knowledge of pneumonia, their perceived risk for the condition, and their
thoughts
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
May 22, 2013 - 30 Strategy 4: IDEAL Discharge Planning (Tool 4)
Final thoughts
• Our hospital is committed to … debrief
Tips for effective engagement
Vignette 2: A tougher discharge
Vignette 2 debrief
Final thoughts
-
talkingquality.ahrq.gov/news/blog/ahrqviews/earth-day-ahrq.html
April 01, 2022 - With these realities in mind, the Agency is actively seeking ways to integrate climate thinking into … Knowledge & Capacity: As an organization that values learning, AHRQ recently hosted climate change thought
-
talkingquality.ahrq.gov/news/blog/ahrqviews/academy-health-2022-meeting.html
May 01, 2022 - One final thought: even though it appears that COVID-19 infection rates are on the rise again, at this