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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Branding_Your_Quality_Report_2011_05_15_Transcript.pdf
January 01, 2011 - And we thought those were some great names but we had a Web
vendor that we hired to work with us on … promote your Web site, the easier you make
it for consumers to think about your brand name when they’re thinking … To them, they thought that
was what would be most memorable. … I think it’s an important step and I think this investment of thinking
about it ahead of time, really … having a conversation, giving it more than a passing thought, making a
deliberate decision about the
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
August 01, 2022 - An example of the emotions and thoughts that can occur at this stage from a second-victim are in the … following quote from an anonymous second-victim: "I started to doubt myself… I thought maybe if I'd have … I thought, 'These people are never going to trust me again.'" … The thoughts and feelings a second-victim might experience during this stage are described in the following … Statements include: "I was questioning myself over and over again… but then I thought… I've just had
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/recognizing-success-transcript.docx
May 01, 2017 - And one day, one of the physicians who was adamant about not using the checklist—he just thought it was … he just did not want to use it—saw the bulletin board and was just looking at all the pictures and thought
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preventiveservices.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapf.html
April 01, 2018 - _____________________________________________________________________________________________
My thoughts … _____________________________________________
If you would like to be contacted about any of your thoughts
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-participant-worksheet.pdf
February 14, 2024 - Scenario Recap and Summation
15 minutes Video Scenario Recap
Summation
Closing
Record your thoughts
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-facilitator-bullet-points.pdf
June 28, 2023 - 16
Begin by reviewing notes and formulating thoughts
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dx-journey-presenter-notes.pdf
March 01, 2022 - Dad was excited about the thought of not having to go to dialysis
anymore. When Dr. … I thought that
was strange. … I thought that was strange. … He was
thinking he was having heart trouble at
one point. So we had a phone visit with
Dr. … He was thinking he was
having heart trouble at one point. So we had a phone visit with Dr.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_4-situation-monitoring.pptx
July 01, 2023 - Smith’s initial presentation to L&D triage, I thought Beth did well by identifying her severe-range blood … Smith, but I thought everyone did a great job and Ms. … She actively invites thoughts from Ms. … Smith’s bedside nurse, Beth, a quieter teammate, who hasn’t yet contributed her thoughts. … Johnson encouraged independent thought, inclusion, and prompted discussion of both opportunities for
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-3-situation-monitoring-participant-worksheet.pdf
June 28, 2023 - Scenario Recap and Summation
15 minutes Video Scenario Recap
Summation
Closing
Record your thoughts
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_4-situation-monitoring-speaker-notes.pdf
July 01, 2023 - Smith’s initial presentation to L&D triage, I thought Beth did well
by identifying her severe‐range … Smith, but I
thought everyone
did a great job and
Ms. … She actively invites
thoughts from Ms. … Smith’s bedside nurse, Beth, a quieter teammate, who hasn’t yet
contributed her thoughts. … Johnson encouraged independent thought, inclusion, and prompted discussion of both
opportunities for
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preventiveservices.ahrq.gov/workingforquality/events/webinar-introducing-nine-levers-to-support-the-aims-and-priorities.html
November 01, 2016 - For those I've not yet had the privilege of meeting, I thought I should tell you a tiny bit about my … Background on the National Quality Strategy [Slide 5]
I thought it would be helpful to have a bit … And not only is your framework for thinking through and understanding the different ways we will get … I thought it was great that Nancy acknowledged that not only do we need to align local stakeholders, … Thinking about who carries the message is important, and sometimes it needs to be someone external and
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preventiveservices.ahrq.gov/talkingquality/assess/index.html
September 01, 2019 - For this reason, evaluation is a key part of your work, an aspect that has to be thought about and, in
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preventiveservices.ahrq.gov/hai/cusp/toolkit/content-calls/conflict-resolution-slides/slides.html
October 01, 2014 - reward systems)
Conflicting perceptions, ideas, or beliefs
Differences between people
Conflicting thoughts … Assertion is
Being appropriately assertive means:
Organized in thought and communication
Competent
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/sppcii-hypertension-scenarios.pptx
July 01, 2023 - Smith’s initial presentation to L&D triage, I thought Beth did well by identifying her severe-range blood … Smith, but I thought everyone did a great job and Ms. … She actively invites thoughts from Ms. … Frontline
SPPC-II
SCRIPT
Noting Beth’s hesitancy to share her thoughts more fully, Dr. … Johnson encouraged independent thought and inclusion, and prompted discussion of both opportunities for
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
May 24, 2013 - 25 Strategy 2: Communicating to Improve Quality Training (Tool 6)
Final thoughts
• Our hospital … 1
Vignette 1 (continued)
Tips for effective engagement
Vignette 2
Vignette 2 (continued)
Final thoughts
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_4-situation-monitoring.pptx
July 01, 2023 - developed uterine atony with postpartum hemorrhage.”
31
Obstetric Hemorrhage
Debrief
The things that I thought … What were your thoughts about our performance in this case?
Dr. Sonentag, obstetrician
Dr. … Leads
SPPC-II
SCRIPT
Different team members should be encouraged to participate and contribute their thoughts … Sonentag prompts discussion by asking, “What were your thoughts about our performance in this case?” … Larsen, the anesthesiologist, shares that the things he thought they did very well “were making sure
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hemorrhage_4-situation-monitoring-speaker-notes.pdf
July 01, 2023 - AIM
Team
Leads
SPPC‐II
e
H
em
o
rr
h
ag
ri
c D
eb
ri
ef
et
O
b
st
The things that I thought … What were your
thoughts about
our performance
this case?
Dr. Sonentag, obstetrician Dr. … L&D nurse
SCRIPT
Different team members should be encouraged to participate and contribute their thoughts … Sonentag prompts discussion by asking, “What were your thoughts about our
performance in this case?” … Larsen, the anesthesiologist, shares that the things he thought they did very well “were
making sure
-
preventiveservices.ahrq.gov/cpi/about/organization/nac/hernandez-cancio.html
July 01, 2023 - She is a national health and healthcare equity policy and advocacy thought leader with extensive experience
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_3_Pres_video_508.pdf
May 30, 2013 - well
• Report back to large group
29 Strategy 3: Nurse Bedside Shift Report (Tool 3)
Final thoughts … Role play vignette
Option 1: Role play vignette (continued)
Option 2: Small group discussion
Final thoughts
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - Thinking about your most recent visit, did
you talk to staff from this provider’s office? … Thinking about your most recent visit, was
the staff from this provider’s office as
helpful as you … thought they should be? … Thinking about your most recent visit, did
the staff from this provider’s office treat
you with courtesy