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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module5.pptx
January 01, 1995 - Use page 21 of the Participant Workbook to record your thoughts
Module 5: Situation Monitoring
‹#› … (McIntyre and Salas 1995)
Use page 22 of the Participant Workbook to record your thoughts
Module 5: … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Use page 25 of the Participant Workbook to record your thoughts
Module 5: Situation Monitoring
‹#› … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
August 01, 2022 - An example of the emotions and thoughts that can occur at this stage from a second-victim are in the … following quote from an anonymous second-victim: "I started to doubt myself… I thought maybe if I'd have … I thought, 'These people are never going to trust me again.'" … The thoughts and feelings a second-victim might experience during this stage are described in the following … Statements include: "I was questioning myself over and over again… but then I thought… I've just had
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pcmh.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - Cognitive testing is an interview method for investigating the thought processes and reactions that people … As the respondents look through the report, the interviewer prompts them to share their thoughts and … Listening as Respondent "Thinks Out Loud:" The interviewer asks respondents to share every thought and … opinion as they go through the document, a process known as "thinking out loud." … ask "Tell me what you are thinking" or "What are you thinking right now?"
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - last 6 months, how
often were clerks and
receptionists at this provider’s
office as helpful as you
thought … last 6 months, how
often were clerks and
receptionists at this provider’s
office as helpful as you thought … Thinking about your
most recent visit, was the
staff from this provider’s
office as helpful as you … thought they should be? … Thinking about your
most recent visit, did the
staff from this provider’s
office treat you with
courtesy
-
pcmh.ahrq.gov/page/expanding-toolbox-methods-study-and-refine-patient-centered-medical-home-models
March 01, 2013 - At the time, we and many thought leaders, providers, and researchers had concerns about the adequacy … With these challenges in mind, we invited nationally recognized thought leaders in research methods and
-
pcmh.ahrq.gov/page/anthropological-approaches-uncovering-unexpected-insights-about-implementation-and-outcomes
March 01, 2013 - developed by Mathematica Policy Research under contract, with input from other nationally recognized thought … Anthropological inquiry combines information about people’s thoughts gathered through interviews with … interviewing and comfortable using open-ended questions to encourage participants to expound on their thoughts … recordings and read the texts, they commonly take notes on the content and on their developing analytic thoughts … of the medical practice and provides patients, providers, and staff the opportunity to explain their thoughts
-
pcmh.ahrq.gov/sites/default/files/attachments/anthropological-approaches-brief.pdf
March 01, 2013 - developed by Mathematica Policy Research under contract, with input from
other nationally recognized thought … Anthropological inquiry combines information about
people’s thoughts gathered through interviews with … functions; how patients, providers, and staff interact; and
how these stakeholders describe their thoughts … interviewing and comfortable using open-ended questions to encourage
participants to expound on their thoughts … the medical practice and
provides patients, providers, and staff the opportunity to explain their thoughts
-
pcmh.ahrq.gov/talkingquality/assess/index.html
September 01, 2019 - For this reason, evaluation is a key part of your work, an aspect that has to be thought about and, in
-
pcmh.ahrq.gov/cpi/about/organization/nac/hernandez-cancio.html
July 01, 2023 - She is a national health and healthcare equity policy and advocacy thought leader with extensive experience
-
pcmh.ahrq.gov/sites/default/files/attachments/ExpandingtheToolkit_031513comp.pdf
March 01, 2013 - At the time, we and many thought leaders, providers, and researchers had concerns about the adequacy … With these challenges in mind, we invited nationally recognized thought leaders in research methods … Green
Cognitive task analysis (CTA) is a family of methods
designed to reveal the thinking involved
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - an appointment for care you needed right away, how often did you get an appointment as soon as you thought … often did you get an appointment for your health care at a [NAME OF PROVIDER] clinic as soon as you thought … In the last 12 months, how often was it easy to get the care, tests, or treatment you thought you needed … choice for your treatment or health care, did a doctor or other health professional ask which choice you thought … months, how often were clerks and receptionists at your [NAME OF PROVIDER] clinic as helpful as you thought
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - of the Participant Workbook for a handoff checklist example
Module 3: Communication
‹#›
Begin thinking … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Use page 12 of the Participant Workbook to record your thoughts
Module 3: Communication
‹#›
Now you … Take a moment to write down your thoughts on your worksheet.
17
Front Office Scenario
For some unknown … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
August 22, 2023 - avoidance of quality by board
Governance often focused on reporting requirements
and not proactive thought … Roessner and Val Weber of IHI for their thoughtful editorial review of this white paper and the IHI
thought … appropriately summarized and in a level of detail for the board
to understand the concepts and engage as thought … Closing Thoughts
• About 90% of board members are unpaid, doing service because they care about their … The Governance of Quality Assessment
Sample Board Community Quality Dashboard
Discussion:
Closing Thoughts
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
March 07, 2019 - next slide, you will watch them demonstrate proper leadership
While watching the video, record any thoughts … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Now take a few minutes to think about your own office team
Record your thoughts on page 18 of your Workbook … Use the reference page number in your workbook to make notes of your thoughts to discuss with your team … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
-
pcmh.ahrq.gov/sites/default/files/attachments/pcpf-module-21-leadership.pdf
September 01, 2015 - encouraging positive thinking. … Example of an inner dialogue or inner-voice table: What I thought and what
was said
What I Thought … Listening deeply shows respect for others’ ideas and thoughts. … According to
Isaacs, listening deeply requires being aware of our internal thoughts about what is being … What are your thoughts?
Rob: That all sounds good.
-
pcmh.ahrq.gov/news/blog/ahrqviews/earth-day-ahrq.html
April 01, 2022 - With these realities in mind, the Agency is actively seeking ways to integrate climate thinking into … Knowledge & Capacity: As an organization that values learning, AHRQ recently hosted climate change thought
-
pcmh.ahrq.gov/news/blog/ahrqviews/academy-health-2022-meeting.html
May 01, 2022 - One final thought: even though it appears that COVID-19 infection rates are on the rise again, at this
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - And it was a core piece of our values, what we thought made us
special and important. … And for those of you out there that are thinking that, well, sure it’s probably the high performing … When I went into this, I thought, wow,
I’m going to get the best score because I’m Larry.
-
pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module1/m1worksheet.html
March 01, 2014 - Two-Challenge Rule
|__| CUS
|__| DESC Script
Module 7: Summary: Pulling It All Together
Now that you have thought
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pcmh.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
April 01, 2018 - Dental Plan Costs and Services
Q19 How often did your dental plan cover all of the services you thought