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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-decisionmaking-cg30-adult.html
November 01, 2017 - When you talked about starting or stopping a prescription medicine, did this provider ask what you thought … When you and this provider talked about having surgery or a procedure, did this provider ask what you thought
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Henriksen_104.pdf
July 30, 2008 - Eight thought leaders participated in an exercise of envisioning patient safety in the year 2025. … The first task simply called for the
invited thought leaders to envision patient safety in the year … All the invited thought leaders accepted the invitation. … To develop those new ways of thinking and better understanding, three fundamental changes
must occur … Systems thinking does not come naturally
but must be learned and practiced.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module7.pptx
March 07, 2019 - Was there any pushback from individuals on the team, thinking that these would take too much time? … problem
Advocacy and assertion
Work through conflict
Two-Challenge Rule
CUS
DESC Script
How have you thought … How have you thought about putting one of these tools in place? … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking … Take the time to record your thoughts on the corresponding page of your workbook.
15
Video: Beginning
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/sample-cover-letter.docx
March 01, 2024 - We would like you to tell us your thoughts about the care you receive from our providers and staff.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=0&search_api_fulltext=&sort=desc
Health Plan
Utilization
P-SD8
Provider asked what patient thought … Shared decision making
P-SD8
Provider asked what respondent thought
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=1&search_api_fulltext=&sort=desc
Shared decision making
P-SD4
Provider asked what patient thought … Shared decision making
P-SD4
Provider asked what respondent thought
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=9&search_api_fulltext=&sort=asc
Shared decision making
C-SD8
Provider asked what patient thought … Shared decision making
C-SD8
Provider asked what respondent thought
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.docx
October 01, 2016 - Have you ever had an experience where someone requested an antibiotic for what they thought was a UTI … Any other thoughts about these talking points?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T6-Managing_Resident_and_Family_Expectations_Final.pdf
October 01, 2016 - Have you ever had an experience where someone requested an
antibiotic for what they thought was a UTI … Any other thoughts about these talking points?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/amermanslides.pdf
May 12, 2014 - staff a sense of being part of the
solutions
• Let staff know that management cared about
what they thought
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - an appointment for care you needed right away, how often did you get an appointment as soon as you thought … often did you get an appointment for your health care at a [NAME OF PROVIDER] clinic as soon as you thought … In the last 12 months, how often was it easy to get the care, tests, or treatment you thought you needed … choice for your treatment or health care, did a doctor or other health professional ask which choice you thought … months, how often were clerks and receptionists at your [NAME OF PROVIDER] clinic as helpful as you thought
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module3.pptx
January 01, 2008 - of the Participant Workbook for a handoff checklist example
Module 3: Communication
‹#›
Begin thinking … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Use page 12 of the Participant Workbook to record your thoughts
Module 3: Communication
‹#›
Now you … Take a moment to write down your thoughts on your worksheet.
17
Front Office Scenario
For some unknown … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
August 22, 2023 - avoidance of quality by board
Governance often focused on reporting requirements
and not proactive thought … Roessner and Val Weber of IHI for their thoughtful editorial review of this white paper and the IHI
thought … appropriately summarized and in a level of detail for the board
to understand the concepts and engage as thought … Closing Thoughts
• About 90% of board members are unpaid, doing service because they care about their … The Governance of Quality Assessment
Sample Board Community Quality Dashboard
Discussion:
Closing Thoughts
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ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapf.html
April 01, 2018 - _____________________________________________________________________________________________
My thoughts … _____________________________________________
If you would like to be contacted about any of your thoughts
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=8&search_api_fulltext=&sort=asc
Shared decision making
C-SD4
Provider asked what respondent thought … Shared decision making
C-SD4
Provider asked what patient thought
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module4.pptx
March 07, 2019 - next slide, you will watch them demonstrate proper leadership
While watching the video, record any thoughts … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Now take a few minutes to think about your own office team
Record your thoughts on page 18 of your Workbook … Use the reference page number in your workbook to make notes of your thoughts to discuss with your team … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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ce.effectivehealthcare.ahrq.gov/challenges/cds-connect/review-process.html
September 01, 2023 - Innovation (20 points) – Does the submission reflect innovative thinking on how to evolve and sustain
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-participant-worksheet.pdf
February 14, 2024 - Scenario Recap and Summation
15 minutes Video Scenario Recap
Summation
Closing
Record your thoughts
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ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/podcasts/ginsberg-podcast.html
September 01, 2016 - Do you have any last thoughts that you’d like to share? … Caren Ginsberg: Yes, Dale, a couple of thoughts. … So if listeners have thoughts or ideas about the surveys that they’d like to share, my colleagues and
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/11-0060-EF.pdf
May 01, 2011 - Participants thought it was important for
patients, family members, and others to be able to report … Several thought whistle-
blower protection for health care professionals was an important feature. … Participants generally thought of local-level reporting as linked to a State, regional,
national, or … Others thought health care organizations are obligated to fund the system. … Almost all of the stakeholders thought that feedback to consumers was critical.