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cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes6.html
August 01, 2022 - An example of the emotions and thoughts that can occur at this stage from a second-victim are in the … following quote from an anonymous second-victim: "I started to doubt myself… I thought maybe if I'd have … I thought, 'These people are never going to trust me again.'" … The thoughts and feelings a second-victim might experience during this stage are described in the following … Statements include: "I was questioning myself over and over again… but then I thought… I've just had
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - last 6 months, how
often were clerks and
receptionists at this provider’s
office as helpful as you
thought … last 6 months, how
often were clerks and
receptionists at this provider’s
office as helpful as you thought … Thinking about your
most recent visit, was the
staff from this provider’s
office as helpful as you … thought they should be? … Thinking about your
most recent visit, did the
staff from this provider’s
office treat you with
courtesy
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cahps.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - Cognitive testing is an interview method for investigating the thought processes and reactions that people … As the respondents look through the report, the interviewer prompts them to share their thoughts and … Listening as Respondent "Thinks Out Loud:" The interviewer asks respondents to share every thought and … opinion as they go through the document, a process known as "thinking out loud." … ask "Tell me what you are thinking" or "What are you thinking right now?"
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
March 04, 2009 - an appointment for care you needed right away, how often did you get an appointment as soon as you thought … often did you get an appointment for your health care at a [NAME OF PROVIDER] clinic as soon as you thought … In the last 12 months, how often was it easy to get the care, tests, or treatment you thought you needed … choice for your treatment or health care, did a doctor or other health professional ask which choice you thought … months, how often were clerks and receptionists at your [NAME OF PROVIDER] clinic as helpful as you thought
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cahps.ahrq.gov/sites/default/files/wysiwyg/action-alliance/CMS-Aug-23-board-session.pdf
August 22, 2023 - avoidance of quality by board
Governance often focused on reporting requirements
and not proactive thought … Roessner and Val Weber of IHI for their thoughtful editorial review of this white paper and the IHI
thought … appropriately summarized and in a level of detail for the board
to understand the concepts and engage as thought … Closing Thoughts
• About 90% of board members are unpaid, doing service because they care about their … The Governance of Quality Assessment
Sample Board Community Quality Dashboard
Discussion:
Closing Thoughts
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - And it was a core piece of our values, what we thought made us
special and important. … And for those of you out there that are thinking that, well, sure it’s probably the high performing … When I went into this, I thought, wow,
I’m going to get the best score because I’m Larry.
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cahps.ahrq.gov/talkingquality/assess/index.html
September 01, 2019 - For this reason, evaluation is a key part of your work, an aspect that has to be thought about and, in
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
December 01, 2018 - Reaction to sample narrative content
– Ideas about report content, display, access, and distribution
– Thoughts
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/icu.pdf
March 19, 2014 - The fellow who was consulted by telephone later says she was surprised to hear that others thought
she … nurses say they were surprised at the time that the seizure was not being managed
more aggressively but thought
-
cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pdf
May 19, 2013 - 29 Strategy 1: Patient & Family Advisor Information Session (Tool 5)
Final thoughts
• Your perspectives … Final thoughts
Thank you!
-
cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2014-materials/teamstepps-monthly-webinar-dec2014.pptx
January 01, 2014 - Refusing to take this telephone order and indicating that she can't be sure of the physician's thought … TeamSTEPPS®
TeamSTEPPS for Patients
Slide ‹#›
25
Discussion
The results found that participants:
Thought
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_12_WkWthAdv_HO_508.docx
February 10, 2011 - Bring a fresh perspective and help us come up with solutions that clinicians and staff have not yet thought
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cahps.ahrq.gov/cpi/about/organization/nac/hernandez-cancio.html
July 01, 2023 - She is a national health and healthcare equity policy and advocacy thought leader with extensive experience
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2015-materials/teamstepps-monthly-webinar-oct2015.pptx
January 01, 2015 - TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
TeamSTEPPS®
TeamSTEPPS & Nursing Education
Slide ‹#›
“I never thought … about how I would speak up to address an unsafe situation in practice…..I always thought I could speak
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cahps.ahrq.gov/teamstepps/instructor/scenarios/icu.html
March 01, 2014 - The fellow who was consulted by telephone later says she was surprised to hear that others thought she … nurses say they were surprised at the time that the seizure was not being managed more aggressively but thought
-
cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps_webinar_012017.pptx
January 01, 2017 - From UTSW
TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
Brain Based Learning Strategies
7
Page ‹#›
Texan Thinking … http://www.kirkpatrickpartners.com/OurPhilosophy/tabid/66/Default.aspx
Emotions
K1-Reaction
WHY
Thoughts … ›
Brain Based Learning Strategies
Effective Training (Kirkpatrick Ladder)
Emotions
K1-Reaction
WHY
Thoughts … Mod 1 2.0 Page ‹#›
Brain Based Learning Strategies
62
Page ‹#›
Metacognition—Experts vs Novices
Thinking … ›
Brain Based Learning Strategies
Effective Training (Kirkpatrick Ladder)
Emotions
K1-Reaction
WHY
Thoughts
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/reference/modelchange.pdf
March 01, 2006 - TeamSTEPPS Model for Change
Rooted in decades of aviation research, the transition of formal teamwork into healthcare began with thoughtfully designed curriculum and team training and implementation work. Lessons learned combined with caregiver feedback
indicated, however, new strategies and methodologi…
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cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - Thinking about your most recent visit, did
you talk to staff from this provider’s office? … Thinking about your most recent visit, was
the staff from this provider’s office as
helpful as you … thought they should be? … Thinking about your most recent visit, did
the staff from this provider’s office treat
you with courtesy
-
cahps.ahrq.gov/teamstepps/events/webinars/jan-2017.html
January 01, 2017 - Texan Thinking… Slide 9. Disclosures Slide 10. Learning Objectives Slide 11. … Return to Contents
Slide 8
Texan Thinking…
A picture of the United States where Texas is the … Second left: Thoughts, K2- Learning WHAT. Second from top right: Actions, K3-Behavior, HOW, IF. … Descartes' Error, Antonio Damasio (1994)
Return to Contents
Slide 17
Meet John-John…
1 of 2 thought … Second left: Thoughts, K2- Learning WHAT. Second from top right: Actions, K3-Behavior, HOW, IF.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/vu_physician_patient_harms.pdf
September 18, 2014 - When a patient preferred to be screened, but the physician thought screening was not needed, the