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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Strategy 6P: Service Recovery Programs
Contents
6.P.1. The Problem
6.P.2. The Intervention
6.P.3. Implementing This Intervention
6.P.4. The Impact of Service Recovery Programs
References
Download Strategy 6P:
Service Recovery Programs
(PDF, 748 KB)
6.P.1. The Problem
No ma…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
September 01, 2016 - Case Study: Improving Customer Service at Health Share of Oregon
Case Study
1
Improving Customer Service at Health Share of Oregon
Introduction
There are many ways to evaluate the delivery of
customer service in a health plan. Chief among
these strategies is the assessment of enrollees’
experiences with cust…
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digital.ahrq.gov/ahrq-funded-projects/decision-making-and-clinical-work-test-result-followup-health-information
January 01, 2023 - Decision Making and Clinical Work of Test Result Followup in Health Information Technology Settings
Project Final Report ( PDF , 364.79 KB) Disclaimer
Disclaimer
The findings and conclusions in this document are those of the author(s), who are responsible for its content, and d…
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www.ahrq.gov/evidencenow/projects/state/meeting-summary-cooperatives/building-state2.html
October 01, 2024 - Data collection to improve health equity: Thought leaders noted that data should be collected to further … Thought leaders noted either more funding is needed to establish an infrastructure at the provider level
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effectivehealthcare.ahrq.gov/sites/default/files/related_files/kidney-disease-medicine_disposition-comments.pdf
August 01, 2012 - that the two clinical trials on glycemic control
are not robust enough to warrant a change in current thinking … Also, thinking of all stage 3 patients as one group is
erroneous. … The team is to be congratulated on a very thorough review
and a well thought out approach to the review … , the two clinical trials on glycemic control are not
robust enough to warrant a change in current thinking
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effectivehealthcare.ahrq.gov/sites/default/files/related_files/alcohol-misuse-drug-therapy_disposition-comments.pdf
May 13, 2014 - Peer
Reviewer
#4
General A casual reader may come away by thinking there is no reason to use
pharmacotherapy … recognize
that some of them would have been most useful at the stage that the KQs
were refined, but I thought … We thought that perhaps the tricyclics may work better in depressed
alcoholics although the side effects … TEP
Reviewer
#3
Results Page 49, Disuflram versus naltrexone: I thought in the meta analysis you
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/booklets/gynecologic-booklet.pdf
November 01, 2023 - Preparing for and Recovering After Gynecologic Surgery
Preparing for and Recovering
After Gynecologic Surgery
e
Gynecologic Surgery Patient Education Guide 1
Preparing for and Recovering
After Gynecologic Surgery
Patient Name ___________________________________________________________________
Surgeon Nam…
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digital.ahrq.gov/sites/default/files/docs/citation/cedar-year1-final-report.pdf
September 01, 2022 - AHRQ CEDAR Final Project Report
AHRQ CEDAR
Final Project Report
Agency for Healthcare Research and Quality
5600 Fishers Lane
Rockville, MD 20857
www.ahrq.gov
Contract No. 75FCMC18D0047
Prepared by:
CMS Alliance to Modernize Healthcare (The Health FFRDC)
A Federally Funded Research and Development Cen…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-system-focused-event-guide.pdf
April 01, 2016 - interaction with patients,
family, or staff is an opportunity to
reinforce just culture and systems thinking … Teamwork (e.g., how long has this team worked together, and do they have thoughts about strengths or … The nursing manager thought it was a safety issue to fill all the beds in the department, as they were … A systems approach principle is
that no one wants to do a bad job; therefore, they thought they were
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digital.ahrq.gov/sites/default/files/docs/citation/r21hs022336-farris-final-report-2017.pdf
January 01, 2017 - Self-
reported adherence was asked “Thinking about the past 4 weeks, please rate your ability to take … At 3 and 6
months, the majority of individuals
thought the frequency of messaging
was about right.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Dutta.pdf
January 01, 2003 - SimCare presents a series of cases based on clinical situations representing task
features that are thought … Fuzzy thinking—the new science of fuzzy
logic. New York: Hyperion; 1993.
18. Law AM.
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/chipra-primary-care-physician-reporting.pdf
December 01, 2016 - I thought that the set of 8 so far are all
reportable. But the 24 are all good goals.”
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effectivehealthcare.ahrq.gov/health-topics/mental-health
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digital.ahrq.gov/sites/default/files/docs/reducing-provider-burden-slides-012518.pdf
January 25, 2018 - work in VTE
prophylaxis [interruption/re-initiation]
• Divergence/convergence (Brown, 2009-Design Thinking
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www.ahrq.gov/sites/default/files/2025-03/singh2-report.pdf
January 01, 2025 - presenters
• Keynote Presentation: Meeting the Measurement Challenge of Diagnostic Error
• What Was I Thinking
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www.ahrq.gov/sites/default/files/publications/files/advancing-patient-safety.pdf
January 01, 2010 - Tools
AHRQ’s initial grants helped build
a patient safety knowledge base and
informed the Agency’s thinking
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www.uspreventiveservicestaskforce.org/uspstf/about-uspstf/methods-and-processes/procedure-manual/procedure-manual-section-3-topic-work-plan-development
June 22, 2025 - 3.2 Methods Relevant to Work Plan Development
The work plan template ( Appendix V ) stimulates thinking
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www.uspreventiveservicestaskforce.org/uspstf/recommendation/dementia-older-adults-screening-1996
January 01, 1996 - are typical of dementia, deficits in other cognitive functions in addition to memory (e.g., abstract thinking
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www.ahrq.gov/patient-safety/reports/advancing/index.html
July 01, 2022 - Tools
AHRQ's initial grants helped build a patient safety knowledge base and informed the Agency's thinking
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effectivehealthcare.ahrq.gov/sites/default/files/pdf/methods-guidance-tests-topics_methods.pdf
July 01, 2012 - into 6 different domains or phases, including technical efficacy, diagnostic accuracy,
diagnostic thinking