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  1. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
    October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The CAHPS Narrative Elicitation Protocol Rachel Grob, Ph.D. Director of National Initiatives and Clinical Professor, Center for Patient Partnerships Madison, WI www.ahrq.gov/cahps CAHPS Narrative Elicitation Protocol • A …
  2. www.talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
    March 01, 2019 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  3. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/national_pcep_meeting_white_paper.docx
    May 05, 2014 - The National Primary Care Extension Program: Next Steps A White Paper based upon the Proceedings of the National Primary Care Extension Program Meeting in Washington, DC Feb 21, 2014 Executive Summary The Primary Care Extension Program (PCEP) is a strategy to improve community health by helping primary care practices a…
  4. www.talkingquality.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
    January 01, 2020 - Membership Lack of time Lack of Information Sharing Hierarchy Defensiveness Conventional Thinking
  5. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/managing-interruptions-improve-diagnostic-decisionmaking.pdf
    December 29, 2022 - Managing Interruptions to Improve Diagnostic Decision-Making: Strategies and Recommended Research Agenda Managing Interruptions to Improve Diagnostic Decision-Making: Strategies and Recommended Research Agenda Jennifer F. Sloane, PhD1,2 , Chris Donkin, PhD2,3, Ben R. Newell, PhD2, Hardeep Singh, MD MPH1, and Ashl…
  6. www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/observation-comp-kit.html
    June 01, 2017 - You may be familiar with this kind of thinking, which is called “5 Whys” 2 —ask why five times to get
  7. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
    January 01, 2011 - )X0007-5 Focused Performance Article Taking Advantage of Resistance to Change (and the TOC Thinking … Processes) to Improve Improvements Explains how to use the TOC thinking processes to leverage … It presents the thoughts, successes, and failures of hospital leaders who have used concepts of high … reduce system failures and effectively respond when failures do occur is the goal of high reliability thinking
  8. www.talkingquality.ahrq.gov/news/events/nac/2017-11-nac/nacmtg1117-minutes.html
    February 01, 2018 - Overarching objectives of the program are to create new ways of thinking and learning and to produce … DeVoe proposed thinking more broadly about safety, as inpatient behaviors outside the clinic. Dr. … McGlynn asked the NAC members for final thoughts. Dr.
  9. www.talkingquality.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
    March 01, 2016 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  10. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-7-professionalism.pdf
    September 01, 2015 - After the learner has shared the partner’s story and thoughts on possible solutions for it, the partner … Could you share some of your thoughts about the practice with me?” … When this happens, it can be easy to slip into an “us versus them” mode of thinking—especially when … things on the horizon, such as health service models, requirements around meaningful use, and changed thinking
  11. www.talkingquality.ahrq.gov/health-literacy/patient-education/pemat9.html
    November 01, 2020 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  12. H3 Staff Survey (pdf file)

    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-mw.pdf
    January 01, 2014 - H3 Staff Survey 1 H3 Staff Survey Survey Introduction: We would like to invite all staff members who are involved with clinic operations, either patient care or business administration, to complete this survey. We would like to understand your perceptions of your work environment. This survey …
  13. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/interview-protocol-qi-ny.pdf
    August 23, 2018 - Provider CHCANYS Qualitative Interview Guide HealthyHearts NYC Provider/Quality Improvement Team Lead (CHCANYS) Qualitative Interview Guide My name is ______. I am from NYU School of Medicine. We are evaluating the HealthyHearts NYC (HHNYC) program, which has provided practice facilitators (PF) to practices to h…
  14. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-32-self-management-support.pdf
    September 01, 2015 - Primary Care Practice Facilitation Curriculum Module 32: Improving Self-Management Support and Engaging Patients in Care and Practice Improvement Topics Primary Care Practice Facilitation Curriculum Module 32: Improving Self-Management Support and Engaging Patients in Care and Practice Improvement Topics …
  15. www.talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
    March 01, 2017 - Skip to main content An official website of the Department of Health and Human Services Careers Contact Us Español FAQs Search all AHRQ sites Search small Search Menu …
  16. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
    June 01, 2021 - About the CAHPS Patient Narratives Elicitation Protocol June 2021 Administering the CAHPS® Clinician & Group Narrative Item Set Introduction ......................................................................................................... 1 Placing the Narrative Items in the Survey ......................…
  17. www.talkingquality.ahrq.gov/policymakers/chipra/overview/background/appendix-a6.html
    December 01, 2009 - If a measure is poorly written, group members may disagree on validity because they are thinking of different
  18. www.talkingquality.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/pa-specialinnovation.html
    August 01, 2018 - Adoption Considerations Other practice networks thinking about adopting electronic screening may wish
  19. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-27-ehr-and-pcmh.pdf
    January 15, 2024 - Questions to stimulate thinking about EHR workflow redesign  Are there any parts of the current process
  20. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
    May 01, 2017 - embarrassed Feeling stupid Being ridiculed Being yelled at Being wrong Saying something that’s not important Thinking

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