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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
The CAHPS Narrative Elicitation
Protocol
Rachel Grob, Ph.D.
Director of National Initiatives and Clinical Professor,
Center for Patient Partnerships
Madison, WI
www.ahrq.gov/cahps
CAHPS Narrative Elicitation Protocol
• A …
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www.talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
March 01, 2019 - Skip to main content
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/national_pcep_meeting_white_paper.docx
May 05, 2014 - The National Primary Care Extension Program: Next Steps
A White Paper based upon the Proceedings of the National Primary Care Extension Program Meeting in Washington, DC Feb 21, 2014
Executive Summary
The Primary Care Extension Program (PCEP) is a strategy to improve community health by helping primary care practices a…
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www.talkingquality.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
January 01, 2020 - Membership
Lack of time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/topics/managing-interruptions-improve-diagnostic-decisionmaking.pdf
December 29, 2022 - Managing Interruptions to Improve Diagnostic Decision-Making: Strategies and Recommended Research Agenda
Managing Interruptions to Improve Diagnostic
Decision-Making: Strategies and Recommended Research
Agenda
Jennifer F. Sloane, PhD1,2 , Chris Donkin, PhD2,3, Ben R. Newell, PhD2,
Hardeep Singh, MD MPH1, and Ashl…
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www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/observation-comp-kit.html
June 01, 2017 - You may be familiar with this kind of thinking, which is called “5 Whys” 2 —ask why five times to get
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
January 01, 2011 - )X0007-5
Focused
Performance
Article Taking
Advantage of
Resistance to
Change (and the
TOC Thinking … Processes) to
Improve
Improvements
Explains how to use the TOC thinking processes to
leverage … It presents the thoughts, successes, and
failures of hospital leaders who have used concepts
of high … reduce system failures and effectively
respond when failures do occur is the goal of high
reliability thinking
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www.talkingquality.ahrq.gov/news/events/nac/2017-11-nac/nacmtg1117-minutes.html
February 01, 2018 - Overarching objectives of the program are to create new ways of thinking and learning and to produce … DeVoe proposed thinking more broadly about safety, as inpatient behaviors outside the clinic. Dr. … McGlynn asked the NAC members for final thoughts. Dr.
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www.talkingquality.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
March 01, 2016 - Skip to main content
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-7-professionalism.pdf
September 01, 2015 - After the learner has shared the partner’s story and thoughts on possible solutions for it, the
partner … Could you share some
of your thoughts about the practice with me?” … When this happens, it can be easy to slip into an “us versus
them” mode of thinking—especially when … things on
the horizon, such as health service models, requirements around meaningful use, and changed
thinking
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www.talkingquality.ahrq.gov/health-literacy/patient-education/pemat9.html
November 01, 2020 - Skip to main content
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-mw.pdf
January 01, 2014 - H3 Staff Survey
1
H3 Staff Survey
Survey Introduction:
We would like to invite all staff members who are involved with clinic operations, either patient care or
business administration, to complete this survey. We would like to understand your perceptions of
your work environment. This survey …
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/interview-protocol-qi-ny.pdf
August 23, 2018 - Provider CHCANYS Qualitative Interview Guide
HealthyHearts NYC
Provider/Quality Improvement Team Lead (CHCANYS) Qualitative Interview Guide
My name is ______. I am from NYU School of Medicine. We are evaluating the HealthyHearts NYC (HHNYC)
program, which has provided practice facilitators (PF) to practices to h…
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-32-self-management-support.pdf
September 01, 2015 - Primary Care Practice Facilitation Curriculum Module 32: Improving Self-Management Support and Engaging Patients in Care and Practice Improvement Topics
Primary Care
Practice Facilitation
Curriculum
Module 32: Improving Self-Management Support
and Engaging Patients in Care and
Practice Improvement Topics …
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www.talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
March 01, 2017 - Skip to main content
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - About the CAHPS Patient Narratives Elicitation Protocol
June 2021
Administering the CAHPS® Clinician &
Group Narrative Item Set
Introduction ......................................................................................................... 1
Placing the Narrative Items in the Survey ......................…
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www.talkingquality.ahrq.gov/policymakers/chipra/overview/background/appendix-a6.html
December 01, 2009 - If a measure is poorly written, group members may disagree on validity because they are thinking of different
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www.talkingquality.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/pa-specialinnovation.html
August 01, 2018 - Adoption Considerations
Other practice networks thinking about adopting electronic screening may wish
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-27-ehr-and-pcmh.pdf
January 15, 2024 - Questions to stimulate thinking about EHR workflow redesign
Are there any parts of the current process
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
May 01, 2017 - embarrassed
Feeling stupid
Being ridiculed
Being yelled at
Being wrong
Saying something that’s not important
Thinking