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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
December 14, 2021 - Thinking about what's important to you, in what ways have your experiences with [Health
Plan Name] … The Child HCAHPS Narrative Item Set: Wording
Summary Item wording
Q1: Most important info First, thinking
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
January 01, 2012 - 2012 Podcast
May 2012 www.cahps.ahrq.gov | 3 of 7
at issues around waiting longer than you thought … But even without an EHR, thinking about how to establish those office systems
for facilitating care … And As soon as they brought patients into the mix in
thinking about some of these solutions, it was … with care coordinators, but really engage them from a
strategic and an operational perspective in thinking … the measurement side and not focus on other ways of
collecting data from patients and from staff in thinking
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www.cpsi.ahrq.gov/teamstepps/officebasedcare/module2/office_structure-ig.html
September 01, 2015 - Please take the next few minutes to answer the questions on the handout titled Thinking About Your Office-Based … Instructor Note: Refer participants to the handout titled Thinking About Your Office-Based Team . … While watching the video, record any thoughts you may have on the handout and we will discuss them after
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www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/guide-planning.html
May 01, 2017 - Infection Prevention
Planning for Sustainability
Conclusion
The best time to begin thinking … Start thinking early on about how your team can make your patient safety processes part of your routine … IHI: Sustaining Improvements in Ambulatory Surgical Safety
The current thinking around sustainability
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module6/6-ts-office-support.pptx
January 20, 2006 - TEAMSTEPPS 05.2
Mod 1 05.2 Page ‹#›
Page ‹#›
Office-Based Care
7
When To Give Feedback
You must give thought … receptionist rudely in front of a patient
Following the five steps:
Open the discussion: “I’d like to share my thoughts … Workload
Fatigue
Misinterpretation of Data
Failure To Share Information
Defensiveness
Conventional Thinking
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/become-an-advisor.docx
May 01, 2017 - Are you thinking about becoming a patient and family advisor?
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - And it was a core piece of our values, what we thought made us
special and important. … And for those of you out there that are thinking that, well, sure it’s probably the high performing … When I went into this, I thought, wow,
I’m going to get the best score because I’m Larry.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_6_Checklist_508.docx
February 10, 2011 - Are you thinking about becoming a patient and family advisor?
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www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/understand-sci-slides.html
July 01, 2023 - Alternate between convergent and divergent thinking 7
Divergent thinking occurs during brainstorming … Convergent thinking occurs while formulating a treatment plan or focusing on a specific task.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-science-safety.pptx
May 01, 2017 - Gather as many viewpoints as possible
Alternate between convergent and divergent thinking7
Divergent thinking … occurs during brainstorming sessions and when trying to understand what might be occurring
Convergent thinking
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www.cpsi.ahrq.gov/funding/grantee-profiles/grtprofile-mcginn.html
January 01, 2024 - “AHRQ planted the seeds early on, which I think influenced how other funders are thinking about projects … Fifteen years ago, nobody was thinking about this—but AHRQ was.”
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module9.pptx
March 07, 2019 - Best Practices
Take 10 minutes to identify the one or two
most important best practices
Record your thoughts … list some of
the common errors that occur when trying to
make an organizational change
Record your thoughts … Begin thinking about who are the key stakeholders, groups, and individuals in the organization who must
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief-audio-facnotes.docx
April 21, 2014 - First, any quality improvement study that you might be thinking about starting in your center can fit … We see that we're at 52 percent, so now we need to start thinking about setting a goal for improvement … improvement project 100 percent may not always be the smartest goal for you to pick, so you need to put some thought … Then, when you start thinking about what you want to actually tackle, try to focus on things that you … Now if we weren't, what we'd want to start thinking about is why we aren’t we at 100 percent.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module6.pptx
March 07, 2019 - Use page 27 of the Participant Workbook to record your thoughts
Module 6: Mutual Support
‹#›
Mutual … When To Give Feedback
You must give thought to when and where to give feedback to an individual
Feedback … You must give thought to when and where to give feedback to an individual. … While watching the video, record any thoughts you may have on the corresponding page of your workbook … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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www.cpsi.ahrq.gov/patient-safety/settings/hospital/fall-prevention/webinars/index.html
September 01, 2017 - , 1.71 MB)
Learning Network Webinars
Creating Control Charts To Interpret Fall Data (62 min)
Critical … Thinking for Fall Injury Prevention (55 min)
Lean Six Sigma—A Deep Dive Into Reducing Patient Falls
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pptx
May 19, 2013 - our services, contribute to the design of new facilities, provide input into policies, or give your thoughts … You just need to be comfortable speaking up and sharing your thoughts in an open, honest manner. … This means being constructive instead of critical – thinking about how to make things better as opposed … .
29
Strategy 1: Working With Patients and Families as Advisors Information Session (Tool 5)
Final thoughts
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_1_Brochure_508.docx
February 24, 2011 - your own personal experiences
Talk about both positive and negative care experiences and share your thoughts
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/interview-protocol-baseline-sw.pdf
April 04, 2016 - We really want to hear about your experience, opinions, and thoughts. … the biggest challenges to adopting and
implementing the changes or making the improvements you're thinking
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www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
January 01, 2020 - "Ideas for change can come from a variety of sources: critical thinking about the current system, creative … thinking, observing the process, a hunch, an idea from the scientific literature, or an insight gained … Innovative thinking for the improvement of medical systems . Ann Intern Med 1999;131:438-44. … Innovative thinking for the improvement of medical systems. Ann Intern Med 1999;131(6): 438-44. … Thinking differently . National Health Services Institute for Innovation and Improvement.
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www.cpsi.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html
November 01, 2019 - Assessment
State your initial thinking about the working diagnosis. … "My initial thinking is that your symptoms are consistent with XXX [name the diagnosis]."