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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/phoneroleplay.docx
June 02, 2025 - Phone Call Role Play
CALLER: Hello Ms. Smith, I am Brian, a nurse from [Hospital]. When you left the hospital, Lynn, your discharge educator, mentioned you’d receive a call checking in on things and I’m glad to help with this call. I am hoping to talk to you about your medical issues, see how you are doing, and see if …
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_3-communication-speaker-notes.pdf
July 01, 2023 - In the end, thinking and acting empathetically towards the patient and her family are
essential. … I want you to feel open to sharing your thoughts, ideas, and concerns.
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www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/workforce-turnover-crisis.pdf
April 01, 2025 - Slide Presentation - Workforce Safety and Well-Being Webinar Series (Session 3): Resolving Workforce Turnover Crisis
Workforce Safety and Well-being Webinar Series (Session 3)
Resolving The Workforce Turnover Crisis
NATIONAL WEBINAR SERIES
December 10, 2024
Housekeeping Instructions
• This webinar will be recor…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/vu_physician_patient_harms.pdf
June 02, 2025 - When a patient preferred to be screened, but the physician thought screening was not needed, the
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www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Using_Social_Media_2011_09_01_Transcript.pdf
January 01, 2011 - How Social Media Can Draw Visitors to a Quality Report
Transcript release date 9/1/11
How Social Media Can Draw Visitors
to a Quality Report
Moderator: Lise Rybowski, Consultant, TalkingQuality; President, The Severyn Group
Speakers:
Barbara Lambiaso, Project Manager, Massachusetts Health Quality Part…
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-29-implementing-care-teams.pdf
September 01, 2015 - Primary Care Practice Facilitation Curriculum Module 29: Implementing Care Teams
Primary Care
Practice Facilitation
Curriculum
Module 29: Implementing Care Teams
Agency for Healthcare Research and Quality
Advancing Excellence in Health Care www.ahrq.gov
…
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-sw.pdf
April 03, 2017 - There may be risks
the researchers have not thought of.
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www.ahrq.gov/hai/tools/mvp/modules/sustainability/communication-strategies-fac-guide.html
February 01, 2017 - You want them thinking about your content, not deciphering what you mean.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/no-more-cauti-preventing-cauti.pptx
June 02, 2025 - 29
30
31
32
33
34
Some additional thoughts…
35
Teamwork
Shared
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-pt-narratives-support-px-strategy-lee.pdf
June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Lee
Patient Narrative Research Insights
Leveraging Patients’ Creative Ideas
For Learning and Innovation
Yuna Lee, MPH, PhD
16
Elicitation of Patients’ Creative Ideas
Draw on past exemplars of excellent experiences
“Now think back …
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www.ahrq.gov/sites/default/files/wysiwyg/sdm/share-approach/share-facilitator-guide.pdf
October 01, 2024 - The SHARE Approach: Facilitator's Guide
The SHARE Approach:
Facilitator’s Guide
Overview
The SHARE Approach training combines asynchronous video modules and companion
in-person group activities.
Who should complete the training?
Any member of your practice could benefit from the SHARE Approach train…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-role-play-final508.pdf
June 02, 2025 - He is a very
capable man but admits he feels like his thoughts and words are slower than normal.
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/pdsa-form.pdf
February 11, 2015 - Plan Do Study Act (PDSA) Form
PLAN DO STUDY ACT (PDSA) FORM
Cycle #:
Start Date: End Date:
Project Title:
State:
Project Lead:
Task-related; Task:
Internal Process
Objective of this Cycle:
Develop a Change Test a Change Implement a Change
Aim Statement (WHAT YOU ARE TRYING TO ACCOMPLISH):
Specifi…
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
July 01, 2021 - Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta)
These supplemental items are designed to be used with the CAHPS Clinician & Group Visit Survey 4.0 (beta).
Learn about the CAHPS Patient Narrative Item Sets .
Learn about the Clinician & Group Visit Survey 4.0 (beta) .
Placing …
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/phone-roleplay.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Tool 5 (continued)
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures the "30-Day All Cause Rehospitalization Ra…
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www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/phone-roleplay.html
March 01, 2025 - Re-Engineered Discharge (RED) Toolkit
Tool 5 (continued)
Previous Page Next Page
Table of Contents
Re-Engineered Discharge (RED) Toolkit
Tool 1: Overview
Tool 2: How To Begin the Re-engineered Discharge Implementation at Your Hospital
How CMS Measures the "30-Day All Cause Rehospitalization Ra…
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/58-frontline-presentation-template.docx
June 01, 2023 - AHRQ Safety Program for Improving
Surgical Care and Recovery
Facilitator Guide for Frontline Provider Education Presentation Template
Slide Title and Commentary
Slide Number and Slide
Frontline Provider Education
Title slide for the tool – delete this slide from the presentation to your frontline staff.
Slide 1…
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2sess1.html
October 01, 2014 - Module 2: Communicating Change in a Resident's Condition
Session 1
Previous Page Next Page
Table of Contents
Module 2: Communicating Change in a Resident's Condition
Learning and Performance Objectives
Session 1
Session 2
Conclusion
Additional Tools and Resources
Appendix. Example of the…
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www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/invest-in-trust-guide.pdf
May 01, 2021 - Focus on helping people use their own
critical thinking skills to support revisiting decisions now that … This affects people when they are
thinking about how likely something is to reoccur. … Theory
Describes the relationship between psychological
distance and the extent to which people’s
thinking … Mental Models
Mental models are the images, thoughts,
ideas and beliefs that we form based on
our … Previously, Rose conducted
research at the FrameWorks Institute to understand public
thinking about
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/webinars/qual-methods-pcr-080323.pptx
January 01, 2025 - countless times in which feedback from mentors, colleagues, and research assistants changed the way I thought … Next, over-thinking what’s “right” and “wrong” regarding methods and analysis choices in qualitative … Transparency underscores rigor because it helps reviewers to understand how deeply you thought about