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teamstepps.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - Cognitive testing is an interview method for investigating the thought processes and reactions that people … As the respondents look through the report, the interviewer prompts them to share their thoughts and … Listening as Respondent "Thinks Out Loud:" The interviewer asks respondents to share every thought and … opinion as they go through the document, a process known as "thinking out loud." … ask "Tell me what you are thinking" or "What are you thinking right now?"
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - Thinking about your most recent visit, did
you talk to staff from this provider’s office? … Thinking about your most recent visit, was
the staff from this provider’s office as
helpful as you … thought they should be? … Thinking about your most recent visit, did
the staff from this provider’s office treat
you with courtesy
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teamstepps.ahrq.gov/teamstepps/instructor/fundamentals/module5/slsitmonitor.html
July 01, 2018 - The seal is thinking about eating the penguin, and the penguin is thinking about eating the fish. … Image: Four penguins all thinking about the same fish. … Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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teamstepps.ahrq.gov/news/blog/ahrqviews/diagnostic-safety-conversation.html
October 01, 2021 - So when a busy emergency room doctor is thinking about a patient they are seeing who has stomach pain … working quickly to keep up with patient care when the ED is short-staffed might be more apt to make a thinking … We often take thinking shortcuts whenever we’re busy, and we fall back on the explanations for problems … Could you share some of your thinking?
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/practice-facilitators-effectiveness-infographic.pdf
September 01, 2022 - brainstorm solutions
Share experiences from other practices
to “cross-pollinate” ideas and stimulate
thinking
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
December 14, 2021 - Thinking about what's important to you, in what ways have your experiences with [Health
Plan Name] … The Child HCAHPS Narrative Item Set: Wording
Summary Item wording
Q1: Most important info First, thinking
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
January 01, 2012 - 2012 Podcast
May 2012 www.cahps.ahrq.gov | 3 of 7
at issues around waiting longer than you thought … But even without an EHR, thinking about how to establish those office systems
for facilitating care … And As soon as they brought patients into the mix in
thinking about some of these solutions, it was … with care coordinators, but really engage them from a
strategic and an operational perspective in thinking … the measurement side and not focus on other ways of
collecting data from patients and from staff in thinking
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - And it was a core piece of our values, what we thought made us
special and important. … And for those of you out there that are thinking that, well, sure it’s probably the high performing … When I went into this, I thought, wow,
I’m going to get the best score because I’m Larry.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - last 6 months, how
often were clerks and
receptionists at this provider’s
office as helpful as you
thought … last 6 months, how
often were clerks and
receptionists at this provider’s
office as helpful as you thought … Thinking about your
most recent visit, was the
staff from this provider’s
office as helpful as you … thought they should be? … Thinking about your
most recent visit, did the
staff from this provider’s
office treat you with
courtesy
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teamstepps.ahrq.gov/funding/grantee-profiles/grtprofile-mcginn.html
January 01, 2024 - “AHRQ planted the seeds early on, which I think influenced how other funders are thinking about projects … Fifteen years ago, nobody was thinking about this—but AHRQ was.”
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teamstepps.ahrq.gov/patient-safety/resources/learning-lab/optimizing-safety-long-desc.html
June 01, 2020 - Understanding the heterogeneity of labor and delivery units: using design thinking methodology to assess … Understanding the heterogeneity of labor and delivery units: using design thinking methodology to assess
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teamstepps.ahrq.gov/patient-safety/settings/hospital/fall-prevention/webinars/index.html
September 01, 2017 - , 1.71 MB)
Learning Network Webinars
Creating Control Charts To Interpret Fall Data (62 min)
Critical … Thinking for Fall Injury Prevention (55 min)
Lean Six Sigma—A Deep Dive Into Reducing Patient Falls
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teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
January 01, 2020 - "Ideas for change can come from a variety of sources: critical thinking about the current system, creative … thinking, observing the process, a hunch, an idea from the scientific literature, or an insight gained … Innovative thinking for the improvement of medical systems . Ann Intern Med 1999;131:438-44. … Innovative thinking for the improvement of medical systems. Ann Intern Med 1999;131(6): 438-44. … Thinking differently . National Health Services Institute for Innovation and Improvement.
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teamstepps.ahrq.gov/teamstepps-program/curriculum/communication/tools/sbar.html
November 01, 2019 - Assessment
State your initial thinking about the working diagnosis. … "My initial thinking is that your symptoms are consistent with XXX [name the diagnosis]."
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teamstepps.ahrq.gov/funding/grantee-profiles/grtprofile-catchpole.html
December 01, 2022 - AHRQ funding has enabled me to teach my team this way of thinking and send them out into the real world … “We’re changing the clinical thinking about what errors really mean, about what systems really mean,
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teamstepps.ahrq.gov/challenges/cds-connect/review-process.html
September 01, 2023 - Innovation (20 points) – Does the submission reflect innovative thinking on how to evolve and sustain
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teamstepps.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - She looked uncomfortably at the door, and I knew she was thinking of the patients in her waiting room … Or a Navajo patient may believe that negative words and thoughts about one's own health become self-fulfilling … You can start by asking patients what they are thinking about the options. … Patients may need help thinking about the trade-offs involved. … When you think about making this decision, what are you thinking about?
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - She looked uncomfortably at the door, and I knew she was thinking of the
patients in her waiting room … Or a Navajo patient may believe that negative words
and thoughts about one’s own health become self-fulfilling … You can start by asking patients what they are thinking about the options. … Patients may need help thinking about the trade-offs involved. … When you think about making this decision, what are you
thinking about?
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teamstepps.ahrq.gov/teamstepps/instructor/fundamentals/module1/igintro.html
June 01, 2019 - The goal is to get the participants thinking about medical errors and teamwork and then to reframe their … thoughts to align with the TeamSTEPPS skills, tools, and strategies they will learn in this course. … Conventional thinking.
Varying communication styles.
Conflict. … The integration of teamwork into health care by the Department of Defense (DoD) and forward-thinking
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teamstepps.ahrq.gov/talkingquality/explain/support/help.html
November 01, 2018 - Cognitive science tells us that people can keep only seven (plus or minus two) thoughts in their short-term