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pbrn.ahrq.gov/talkingquality/resources/writing/tip7.html
November 01, 2019 - SHARE:
More topics in this section
Talking Quality
Plan Your Reporting Project
Select Measures To Report
Translate Data Into Information
Explain and Motivate Use
Distribute Your Quality Report
Promote Your Quality Report
Ass…
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pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module1/slintro.html
June 01, 2019 - Conventional thinking.
Varying communication styles.
Conflict.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino
UPDATED NARRATIVE ITEM SETS FOR THE
CAHPS CLINICIAN & GROUP SURVEY
Steven Martino, PhD
Overview of Narrative Item Set Development Process
• Literature review and environmental scan
• Drafting of narrative items
• Pretesting to assess readability and …
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pbrn.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/nurse-role-dxsafety.pdf
September 02, 2022 - Discuss the associated tasks and thought
processes taking place during those events.
4
Domain 3: … thinking about diagnostic
safety. … If not, have you communicated your thoughts/questions to them? … • What tools do you have to help you organize your thoughts/findings (e.g., SBAR)? … Use reflection, surveillance,
and critical thinking to improve
diagnostic performance and
mitigate
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool3o.docx
January 01, 2008 - Exhibit disorganized or incoherent thinking such as irrelevant conversation, unclear or illogical flow
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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
June 09, 2016 - Hospital Survey on Patient Safety
SOPSTM Hospital Survey
Version: 1.0
Language: English
Note
· For more information on getting started, selecting a sample, determining data collection methods, establishing data collection procedures, conducting a Web-based survey, and preparing and analyzing data, and producing re…
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pbrn.ahrq.gov/talkingquality/resources/writing/tip6.html
May 01, 2015 - If you are thinking of using a readability formula to assess the text you have written for your quality
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pbrn.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
July 01, 2021 - SHARE:
More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS)®
About CAHPS
Surveys and Guidance
Supplemental Items
Browse All Items
Patient Narrative Items
Patient-Centered Medical Home
H…
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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
December 22, 2017 - Hospital Survey on Patient Safety
SOPS
TM
Hospital Survey
Version: 1.0
Language: English
Note
• For more information on getting started, selecting a sample, determining data collection methods,
establishing data collection procedures, conducting a Web-based survey, and preparing and
analyzing data, and prod…
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pbrn.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
February 14, 2013 - Phone Call Role Play
1
Phone Call Role Play
CALLER: Hello Ms. Smith, I am Brian, a nurse from [Hospital]. When you left the hospital,
Lynn, your discharge educator, mentioned you’d receive a call checking in on things and I’m
glad to help with this call. I am hoping to talk to you about your medical issues, see …
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pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module6/igmutualsupp.html
March 01, 2019 - State concern: An owned emotion: "I thought I saw something abnormal looking in the cecum just as you … Obtain an agreement: "Would you advance the scope back into the cecum and I'll point out the area I thought … The Two-Challenge Rule is a way to help team members frame communications about thoughts, and reasoning
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module5-situation-monitoring.pptx
January 10, 2022 - Do I know what the patient/family are thinking?
If this, what else? … What may be biasing my thinking?
What are the assumptions?
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pbrn.ahrq.gov/news/newsletters/e-newsletter/889.html
November 01, 2023 - Human Factors and a professor in three Johns Hopkins University schools, applies engineering principles—thinking
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pbrn.ahrq.gov/news/newsletters/e-newsletter/865.html
May 01, 2023 - Thematic reviews of patient safety incidents as a tool for systems thinking: a quality improvement report
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pbrn.ahrq.gov/talkingquality/translate/compare/categorize.html
December 01, 2022 - SHARE:
More topics in this section
Talking Quality
Plan Your Reporting Project
Select Measures To Report
Translate Data Into Information
Why Presentation Matters
Showing Differences in Performance
Describing Quality Measures
…
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pbrn.ahrq.gov/talkingquality/plan/needs-and-testing/index.html
May 01, 2019 - SHARE:
More topics in this section
Talking Quality
Plan Your Reporting Project
Identify the Audience
Identify Objectives
Know the Reporting Environment
Find Potential Partners
Identify the Subject
Decide on Your Role
C…
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pbrn.ahrq.gov/sites/default/files/docs/010515-Meeting-Summary-Final.pdf
January 05, 2015 - patients do not connect with each other, so they do not know whether they are receiving what
might be thought … The community level can be
thought of as the organizational level and the patient level is those participating
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pbrn.ahrq.gov/teamstepps/instructor/fundamentals/module3/slcommunication.html
July 01, 2018 - Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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pbrn.ahrq.gov/patient-safety/settings/hospital/fall-prevention/toolkit/root-cause.html
January 01, 2013 - Exhibit disorganized or incoherent thinking such as irrelevant conversation, unclear or illogical flow
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pbrn.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod1-guide.html
September 01, 2020 - Contents
Slide 26: Supportive materials from AHRQ
Training Guide Script :
Say: In addition to thinking