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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care
The CAHPS Narrative Elicitation
Protocol
Rachel Grob, Ph.D.
Director of National Initiatives and Clinical Professor,
Center for Patient Partnerships
Madison, WI
www.ahrq.gov/cahps
CAHPS Narrative Elicitation Protocol
• A …
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healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
March 01, 2019 - Skip to main content
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/national_pcep_meeting_white_paper.docx
May 05, 2014 - The National Primary Care Extension Program: Next Steps
A White Paper based upon the Proceedings of the National Primary Care Extension Program Meeting in Washington, DC Feb 21, 2014
Executive Summary
The Primary Care Extension Program (PCEP) is a strategy to improve community health by helping primary care practices a…
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healthcare411.ahrq.gov/teamstepps/instructor/essentials/pocketguide.html
January 01, 2020 - Membership
Lack of time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/topics/managing-interruptions-improve-diagnostic-decisionmaking.pdf
December 29, 2022 - Managing Interruptions to Improve Diagnostic Decision-Making: Strategies and Recommended Research Agenda
Managing Interruptions to Improve Diagnostic
Decision-Making: Strategies and Recommended Research
Agenda
Jennifer F. Sloane, PhD1,2 , Chris Donkin, PhD2,3, Ben R. Newell, PhD2,
Hardeep Singh, MD MPH1, and Ashl…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
January 01, 2011 - )X0007-5
Focused
Performance
Article Taking
Advantage of
Resistance to
Change (and the
TOC Thinking … Processes) to
Improve
Improvements
Explains how to use the TOC thinking processes to
leverage … It presents the thoughts, successes, and
failures of hospital leaders who have used concepts
of high … reduce system failures and effectively
respond when failures do occur is the goal of high
reliability thinking
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healthcare411.ahrq.gov/teamstepps-program/resources/additional/step.html
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healthcare411.ahrq.gov/ncepcr/about/primary-care-research-conference-proceedings.html
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healthcare411.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
March 01, 2016 - Skip to main content
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-Hospitals-2022-1215-ENGLISH_508.pdf
January 01, 2022 - SOPS Workplace Safety Supplemental Items for Hospitals
SOPS® Workplace Safety Supplemental
Item Set for the SOPS Hospital Survey
Language: English
Purpose: This supplemental item set was designed for use with the core SOPS® Hospital Survey Version 2.0 to help
hospitals assess the extent to which their orga…
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healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module1/mod1-facguide.html
March 01, 2017 - Skip to main content
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - About the CAHPS Patient Narratives Elicitation Protocol
June 2021
Administering the CAHPS® Clinician &
Group Narrative Item Set
Introduction ......................................................................................................... 1
Placing the Narrative Items in the Survey ......................…
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healthcare411.ahrq.gov/talkingquality/translate/labels/describe.html
January 01, 2023 - On first being presented with this measure, recent hospital patients thought that the central line would
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule7.pptx
November 02, 2018 - It is important to let the team know what we are seeing or thinking and be able to explain our reasoning … Inconsistency in Team Membership
Lack of Time
Lack of Information Sharing
Hierarchy
Defensiveness
Conventional Thinking
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healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module4/mod4-facguide.html
March 01, 2017 - Skip to main content
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healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module1/m1worksheet.html
March 01, 2014 - Two-Challenge Rule
|__| CUS
|__| DESC Script
Module 7: Summary: Pulling It All Together
Now that you have thought
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healthcare411.ahrq.gov/ncepcr/communities/pbrn/registry/indianapolis-discovery-network-dementia.html
January 01, 2012 - Skip to main content
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healthcare411.ahrq.gov/talkingquality/translate/compare/choose/compare-providers.html
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healthcare411.ahrq.gov/teamstepps-program/curriculum/mutual/tools/cus.html
May 01, 2023 - Skip to main content
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healthcare411.ahrq.gov/talkingquality/assess/evaluation-plan.html
January 01, 2023 - When you're thinking about what data to track, keep in mind that the things that are easiest to count