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2521. References | Agency for Healthcare Research and Quality
      www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-references.html
      June 01, 2023 - More than words: patients’ views on apology and disclosure when things go wrong in cancer care.

2522. Module 17: Introducing a Practice to Facilitation (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-17-introducing-a-practice-to-pf.pdf
      September 01, 2015 - The practice facilitator can help with many things, but often it is only toward the end of facilitation

2523. Explain and Motivate Complete Checklist (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/checklist/checklist-explain-and-motivate.pdf
      December 26, 2018 - of your quality report (e.g., the nature of conditions that are addressed by your ratings, the key things

2524. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
      February 01, 2018 - supervisors to address concerns “Many times when we bring something to the attention of a supervisor, things

2525. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
      December 01, 2020 - four-year effort included: 1) building the pilot toolkit, 2) using the toolkit at sites to, among other things

2526. CAHPS End of Life Care Survey (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/end-of-life/end-of-life-care-survey-english.pdf
      December 03, 2024 - During the last month of life, how often did your family member’s health care providers explain things

2527. High Reliability | PSNet
      psnet.ahrq.gov/primer/high-reliability
      January 29, 2020 - Reluctance to Simplify People resist simplifying their understanding of work processes and how and why things

2528. CAHPS Health Plan Survey Adult Medicaid Survey 5.1 (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Adult_Med_Eng_HP51_2152a.pdf
      October 01, 2020 - In the last 6 months, how often did your personal doctor explain things in a way that was easy to understand

2529. CAHPS Clinician & Group Adult Survey 3.0 (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/adult-eng-cg30-2351a.pdf
      July 01, 2015 - In the last 6 months, how often did this provider explain things in a way that was easy to understand

2530. Best Practices in Public Reporting No. 2: Maximizing Consumer Understanding of Public Comparative Quality Reports: Effective Use of Explanatory Information (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/public-reporting/report-2-public-reporting.pdf
      June 01, 2010 - For example, the report could list several things to consider in choosing a primary care physician, … Things to keep in mind while using the data (this is where the caveats go) 6.

2531. Improving Consumer Health IT Application Development: Lessons From Other Industries Findings from Key Informant Interviews (pdf file)
      digital.ahrq.gov/sites/default/files/docs/publication/developmentmethodskeyinformantinterviewsreport.pdf
      July 10, 2012 - One participant described this as: You get a bunch of people in the room and walk through things, … assigned to make sure they go through every single step repetitively because, you know, bugs can hide in things … One participant explained— The main things that we do to influence success are to make sure that there

2532. 2018 National Healthcare Quality and Disparities Report: Appendix A (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-appa4.pdf
      January 01, 2018 - s office or clinic visit in the last 12 months whose health providers sometimes or never explained things … s office or clinic visit in the last 12 months whose health providers sometimes or never explained things … s office or clinic visit in the last 12 months whose health providers sometimes or never explained things … s office or clinic visit in the last 12 months whose health providers sometimes or never explained things … s office or clinic visit in the last 12 months whose health providers sometimes or never explained things

2533. Case 4. Suntown Hospital | Agency for Healthcare Research and Quality
      www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-case4.html
      November 01, 2014 - reduces time spent across all business processes and reduces costs, giving the hospital the ability to do things … "One of the things that came out was hydration and nurses' focus on the physical care. … We got to start to challenge ourselves to do things differently. … "They could feel my passion about these things.

2534. AHRQ National Web Conference on the Role of Health IT to Improve Care Transitions - Q&As (pdf file)
      digital.ahrq.gov/sites/default/files/docs/care-transitions-qas-092619.pdf
      September 26, 2019 - the new rule, it seems to move discharge planning forward by codifying the need for hospitals to do things … their own, without help from the research team; in particular, it can be difficult for patients to do things

2535. Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2025 User Database Report Part II (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/nursing-home/2025-nursing-home-database-report-appendix.pdf
      January 01, 2025 - (Item D4) 60% 59% 60% This nursing home is always doing things to improve resident safety. … (Item D4) 58% 59% 63% This nursing home is always doing things to improve resident safety. … (Item D4) 54% 56% 67% This nursing home is always doing things to improve resident safety. … (Item D4) 56% 66% This nursing home is always doing things to improve resident safety. … (Item D4) 59% 62% 56% This nursing home is always doing things to improve resident safety.

2536. Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Part II (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Part-II.pdf
      January 01, 2023 - (Item D4) 65% 56% This nursing home is always doing things to improve resident safety. … (Item D4) 57% 61% This nursing home is always doing things to improve resident safety. … (Item D4) 61% 72% 58% 53% 63% 54% 67% This nursing home is always doing things to improve resident … (Item D4) 58% 65% This nursing home is always doing things to improve resident safety. … (Item D4) 60% 60% 59% This nursing home is always doing things to improve resident safety.

2537. The Role of the National Quality Forum (NQF) in the Quest for Transparency in U.S. Hospitals' Patient Safety Performance | PSNet
      psnet.ahrq.gov/perspective/role-national-quality-forum-nqf-quest-transparency-us-hospitals-patient-safety
      April 01, 2010 - The Role of the National Quality Forum (NQF) in the Quest for Transparency in U.S. Hospitals' Patient Safety Performance Lance L. Roberts, MS; Marcia M. Ward, PhD; Thomas C. Evans, MD | April 1, 2010  Also Read a Conversation View more articles from the same authors. …

2538. Strategy 2: Communicating to Improve Quality (Implementation Handbook) (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.pdf
      April 30, 2013 - Use the multidisciplinary team to review not only existing admission materials but also views on how things … • Q3: During this hospital stay, how often did nurses explain things in a way you could understand? … • Q7: During this hospital stay, how often did doctors explain things in a way you could understand

2539. Fielding the CAHPS Child Hospital Survey (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
      June 02, 2025 - able to talk with nurses and doctors 7 Nurses listened carefully to parent 14 Nurses explained things … treated parent with courtesy and respect 16 Doctors listened carefully to parent 17 Doctors explained things … respect 19 Parent had privacy when discussing child’s care with providers 20 Providers asked about things … needed treatment 31 Room and bath were kept clean 33 Room was quiet at night 34 Hospital had things

2540. Fielding the CAHPS Child Hospital Survey (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
      June 02, 2025 - able to talk with nurses and doctors 7 Nurses listened carefully to parent 14 Nurses explained things … treated parent with courtesy and respect 16 Doctors listened carefully to parent 17 Doctors explained things … respect 19 Parent had privacy when discussing child’s care with providers 20 Providers asked about things … needed treatment 31 Room and bath were kept clean 33 Room was quiet at night 34 Hospital had things