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61. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - (Yount) (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast4-yount.pdf
    August 02, 2018 - 33 Patient Safety and Quality Issues In the past 3 months… “There are way too many places to chart things … Patient Safety and Quality Issues 34 In the past 3 months… “There are way too many places to chart things

62. CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
    July 01, 2023 - For example, the first question is designed to prompt respondents to state the most important things … they look for in a health care provider so that they have those things in mind when answering the subsequent

63. Am I Ready to Become an Advisor? | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/become-an-adviser.html
    July 01, 2023 - If there are statements with which you do not agree, these may be things to work on before becoming an … had any negative experiences, I am coping well and am ready to respectfully share my ideas about how things

64. CAHPS ECHO Survey Measures | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
    May 01, 2018 - wanted How Well Clinicians Communicate Q11   Clinicians listen carefully Q12   Clinicians explain things …    Compare ability to deal with social situations to 1 year ago Q33   Compare ability to accomplish things

65. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0/3.1: Narrative Comments | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey30-adult.html
    August 01, 2021 - What are the most important things that you look for in a healthcare provider and their staff? … When you think about the things that are most important to you, how do this provider and their staff

66. How to Obtain Consent for Telehealth | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
    September 01, 2020 - Start with a phrase like, “It’s my job to explain things clearly. … If teach-back uncovers a misunderstanding, explain things again using a different approach.

67. Action Plan Worksheet (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/action-plan-template.docx
    August 22, 2018 - current patient panel data, discussions with your coach and team, or observations you’ve made about how things

68. 2020 CAHPS Health Plan Survey Database Chartbook (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
    January 01, 2020 - soon as needed 20% 2 5% 55% 34,226 How Well Doctors Communicate 7% 16% 77% 32,247 Doctor ex plained things … 67% 37,811 How Well the Child's Doctors Communicate 5% 14% 81% 35,986 Child's doctor explained things … 22% 68% 7,589 How Well the Child's Doctors Communicate 4% 15% 82% 7,523 Child's doctor explained things … Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy

69. Action Planning for the SOPS Surveys-Overview (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-brady-sops-action-planning-tool.pdf
    February 05, 2019 - Action Planning for the SOPS Surveys-Overview 6 Overview of AHRQ’s Patient Safety Priorities Jeff Brady, MD, MPH Director, Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality (AHRQ) Rear Admiral, Assistant Surgeon General, U.S. Public Health Service AHRQ’s Core Compet…

70. Understanding SOPS Surveys: A Primer for New Users - Brady (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
    January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady 6 Overview of AHRQ’s Patient Safety Priorities and Programs Jeff Brady, MD, MPH Director, Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality (AHRQ) Rear Admiral, Assistant Surgeon General, U.S. Public Health Ser…

71. Module 2: Urinary Catheter Maintenance Facilitator Notes | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
    February 01, 2023 - But the conversation doesn’t end there because the nurse and the transporter still need to do some things

72. Getting Ready for Your Ambulatory Surgery | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/getting-ready.html
    August 01, 2017 - Speaking up if you are concerned about anything is one of the things you can do to stay safe. … These instructions may include things like a medication schedule, things to avoid (such as certain activities

73. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
    February 07, 2019 - Ambulatory Surgery Center SOPS: What You Need to Know Webcast Overview of AHRQ’s Patient Safety Priorities Caren Ginsberg, PhD Director, SOPS and CAHPS Division Center for Quality Improvement and Patient Safety, AHRQ 6 https://www.ahrq.gov/sops AHRQ’s Core Competencies • Research: Invest in research and evid…

74. Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0/3.1: Narrative Comments | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey30-child.html
    August 01, 2021 - What are the most important things that you look for in your child's healthcare provider and their staff … When you think about the things that are most important to you, how do your child's provider and their

75. AHRQ Hospital Survey on Patient Safety Culture: Items and Dimensions (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops-items-composites.pdf
    February 16, 2021 - We are actively doing things to improve patient safety. A9. … Things "fall between the cracks" when transferring patients from one unit to another.

76. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - And again, you can see some discussion of both things that went right and things that didn't go so right … We can open things up for questions. … And so, there were a couple things I'm going to cover. … These are really important things for an office to hear if they want to improve their care and their … We're going to move to wrap things up to respect everyone's time.

77. An Overview of the SOPS® Surveys for New Users - Ginsberg (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-sops101-webcast-2023-ginsberg.pdf
    January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Department of H…

78. Understanding SOPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
    September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Departme…

79. Just Culture Webcast November 2016 (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-transcript-508-compliant.pdf
    June 01, 2017 - Well, it's really the way we do things around here. … So it's a little bit different than Just Culture, but it gets at some of the things that people are … safety plan that was approved by the Health Care System Board and is annually approved, as well as things … So what I've learned is, as I said, some things take a lot of time. … Celeste Mayer I guess over time, because this has been so much a part of the way that we do things,

80. Hospital Survey on Patient Safety (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
    December 22, 2017 - We are actively doing things to improve patient safety ............................. … 1 2 3 4 5 3 SECTION C: Communications How often do the following things happen in your … Things “fall between the cracks” when transferring patients from one unit to another .............