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21. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-g.docx
    September 01, 2016 - Here are some helpful things to remember: · Have a one-on-one conversation with every person in your … Things to think about when creating your video: · Consider creating a “how to use the checklist” video

22. Teach-Back Teach-Back Teach-Back: Role Play Scenarios (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-role-play-final508.pdf
    April 05, 2018 - Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure that … I explained things clearly, can you tell me…” � Did the clinician use plain language (not medical … Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure … that I explained things clearly, can you tell me…” � Did the clinician use plain language (not medical … Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure

23. Coaching Scenarios (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
    April 24, 2017 - I have made the assignments, and we are going to manage things “the good old fashioned way today. … I have made the assignments, and we are going to manage things ‘the good old fashioned way today. … late, so the charge nurse assumes situational leadership and begins to organize the team and get things

24. SOPS Nursing Home Survey Items and Composite Measures (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/sops-nurse-home-items-06-16-21.pdf
    January 01, 2000 - Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t Know) How often do the following things … Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t Know) How often do the following things … Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t Know) How often do the following things … This nursing home is always doing things to improve resident safety. D10.

25. Debrief Example Audio Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-k-debrief-fac-notes.html
    May 01, 2017 - Before I jump into a review of the tool itself, there are just a couple things I'd like you to keep in … Specifically, what are the things that might go wrong if we omit the debrief or we're not consistent … Now, a couple of things to point out on here. … Then, when you start thinking about what you want to actually tackle, try to focus on things that you … Let your staff know along the way how things are working out.

26. H3 Staff Survey (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-mw.pdf
    January 01, 2014 - People in our practice actively seek new ways to improve how we do things 1 2 3 4 5 6. … It is hard to get things to change in our practice 1 2 3 4 5 11. … Leadership in this practice creates an environment where things can be accomplished 1 2 3 4 5 17 … We regularly take time to reflect on how we do things 1 2 3 4 5 18. … Most people in this practice are willing to change how they do things in response to feedback from

27. Practice Member Survey (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-post-intervention-va.pdf
    February 23, 2018 - People in our practice actively seek new ways to improve how we do things D. … It is hard to get things to change in our practice I. … Leadership in this practice creates an environment where things can be accomplished O. … We regularly take time to reflect on how we do things P. … Most people in this practice are willing to change how they do things in response to feedback from others

28. Vaccine Conversation Guide (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/vaccine-conversation-guide.pdf
    May 20, 2021 - It’s kind of amazing that we live in a historic moment where things like this are possible and these … Having a plan for dealing with these things could be useful.” … “Yes, putting things in our bodies when we do not want to can be difficult.” … vaccines to help us make a better America in which we can all live free from fear and return to the things

29. SOPS Medical Office Survey, Version: 1.0 Language: English (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
    March 01, 2023 -        Medical Office Survey on Patient Safety SURVEY INSTRUCTIONS Think about the way things … SECTION A: List of Patient Safety and Quality Issues The following items describe things that can … In your best estimate, how often did the following things happen in your medical office OVER THE PAST … 2 SECTION A: List of Patient Safety and Quality Issues (continued) How often did the following things … When there is a problem in our office, we see if we need to change the way we do things ..........

30. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - listened carefully to parent/[patient]* Same as Chi ld Version: Short Item 14 2 Nurses explained things … listened carefully to parent/[patient] Same as Chi ld Version: Short Item 17 6 Doctors explained things … - 25 Communication with child Nurses listened carefully to child -- 8 -- Nurses explained things … after leaving the hospital -- 47 -- Attention to safety and comfort Providers asked about things … Patient’s pain was well controlled -- 13 -- Provider helped with pain -- 14 Hospital had things

31. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-p-transcript.docx
    April 13, 2017 - Not just user preferences, but things like relative humidity or seasonal variation can impact how well … Things like the appearance of the product. What's the visual appearance? … How easy is the product to use, so considering things like automatic dispensing or the amount of pressure … These are all things that need to be included. … (Slide 14) The questionnaires include things about the demographics, such as age and professional category

32. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
    March 09, 2007 - my name is {INTERVIEWER NAME} and I was hoping you’d have some time to talk to me today about how things … Before we start, let me tell you a few things about this survey. … [HAND R SHOWCARD 1: 0-10] Now let’s talk about how you feel about things at this nursing home and … Are you able to move your arms to reach things that you want? … We’d like to find out about whether you can reach the things you need in your room.

33. 209 Echo-Reporting-Measures (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/echo/about/209_echo-reporting-measures.pdf
    January 01, 2004 - communicate Q11 Q12 Q13 Q14 Q15 Q18 Clinicians listen carefully Clinicians explain things … Title Response Format Q33 Q34 situations to 1 year ago Compare ability to accomplish things

34. Preventing CAUTI in Specialized Patient Populations: The ICU | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu-slides.html
    December 01, 2017 - the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … to discuss on rounds Slide 51 So why is it so hard to change things? … the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … in the ED is short Time for care in the ICU is long Slide 54 So why is it so hard to change things … Slide 60 So why is it so hard to change things? What is YOUR biggest barrier?

35. Practice Member Survey Baseline (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-survey-baseline-nc.pdf
    January 01, 2014 - People in our practice actively seek new ways to improve how we do things. O O O O O 4. … It is hard to get things to change in our practice. O O O O O 9. … Leadership in this practice creates an environment where things can be accomplished. … We regularly take time to reflect on how we do things. O O O O O 16. … Most people in this practice are willing to change how they do things in response to feedback from

36. Creative Strategies to Improve Patient Care Experience - Part 5 Closing (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
    May 13, 2019 - opens Type question here 40 Sign up for CAHPS Announcements Want to stay up-to-date on all things

37. Step 3: Talk With Your Doctor | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/questions/resources/diagnosis/step3.html
    November 01, 2020 - Tell your doctor everything he or she needs to know about your health—even the things that might make … Finally, if you are not satisfied with your doctor, you can do two things: Talk with your doctor and … try to work things out.

38. Measure 1, Section 2, Attachment 2 (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-88-measure-1-section-2-attachment-3.pdf
    January 17, 2017 - Often avoids, dislikes, or doesn't want to do things that take a lot of mental effort for a long period … Often loses things needed for tasks and activities (e.g. toys, school assignments, pencils, books,

39. SOPS™ 101 Webcast Transcript (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-webcast-transcript.pdf
    June 01, 2020 - After that, I'll pass things over to Theresa to talk to you about SOPS resources, linkages, and technical … Without further ado, I'll pass things over to Jeff. Jeff Brady Brady, Slide 6 Great. … A lot of our attention, again, is focused on that, things like culture. … With that, I'm going to turn things over to Laura, and we'll get into the surveys themselves. … And so I think one of the things that you can expect to see from our group--and I should also mention

40. Action Planning for the SOPS Surveys Webcast Transcript (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
    June 01, 2019 - Then I'll pass things over to Naomi who will take us from results to action with a practical example … To do so, I will pass things ever to Jeff. Jeff Brady Brady, Slide 6 Great. … This is, of course, related to capacity building and only recommending things that actually will result … As we know barriers are things that make it difficult to implement your initiative. … You can go up if you have a lot of things being highlighted.