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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
January 01, 2021 - 1 2 3 4 5 9
SECTION C: Communication
How often do the following things happen in your unit … interaction or contact with patients
Your Comments
Please feel free to provide any comments about how things
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - What are the most important things that you look for in a healthcare provider and the staff
in his or … When you think about the things that are most important to you, how do your provider
and the staff in
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
January 01, 2014 - • Did anyone in this provider’s office ask you if there are things that make it hard for you to take … • Care for mental health
• Did you and anyone in this provider’s office talk about things in your life
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
September 01, 2011 - Sometimes residents make it hard for
nurses and aides to provide care by doing
things like yelling, … In the last 6 months, how often did the
nurses and aides explain things in a way
that was easy for … Personal medical belongings are things like
hearing aids, glasses, and dentures.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - as needed 52% 53% 54% 56% 46%
How Well Doctors Communicate 76% 76% 78% 78% 72%
Doctor explained things … doctor showed respect for what respondent had to say 87% 86% 88% 87% 85%
Child’s doctor explained things … 5.1)
How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way
that was easy
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/ascwebcast0715_transcript.pdf
September 01, 2015 - Simply put, it’s the way things are done. … So we certainly know, for example, if shortcuts are things that
are tolerated and accepted that they … And there’s
two main things on this that we really wanted to focus on. … But the two things we are focusing on is really just learning to
speak up, and especially if you have … it, to just come pick out something, I mean, if they have an issue,
an expired drug and supplies, things
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-AL-profile.pdf
September 01, 2021 - “One of the things that excites me most about this project is that it provides an opportunity to leverage
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/invest-in-trust-guide.pdf
May 01, 2021 - There are all sorts of
things we’re susceptible to
bring home to our family
that we protect ourselves … ”
` Use messages that activate social proof—things they can observe
themselves, like the numbers of … ` Listen to their concerns and affirm that those things are in fact
frightening. … Having a plan
for dealing with these
things could be useful.” … “Yes, putting things in our
bodies when we do not
want to can be difficult.”
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www.talkingquality.ahrq.gov/talkingquality/explain/support/incorporate.html
January 01, 2023 - A Worksheet or Checklist
To help people make a decision, you can provide them with:
A list of things
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care_Final_0.docx
October 01, 2016 - What are some things we could do differently that might help residents avoid getting antibiotics if they … What are some things we would want to know before requesting antibiotics for a resident who has symptoms … What are some things we could do to help reduce residents’ risk of a UTI?
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
September 01, 2015 - Me: “There are some things we can do to
increase visits.”
“Oh no. … How will we come up with creative ideas for new ways to doing things that better support
patient safety … Rob: I think I just have to say no to some other “urgent” things that keep appearing on my plate
until … I believe in your capacity to do both things. … Occasionally,
however, in spite of these steps and good intentions, things do not work out.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2024-medical-office-database-report-rev.pdf
January 01, 2024 - In your best estimate, how often did the following things happen in your
medical office OVER THE PAST … In your best estimate, how often did the following things happen in your
medical office OVER THE PAST … In your best estimate, how often did the following things happen in your
medical office OVER THE PAST … In your best estimate, how often did the following things happen in your
medical office OVER THE PAST … In your best estimate, how often did the following things happen in your
medical office OVER THE PAST
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www.talkingquality.ahrq.gov/funding/grantee-profiles/grtprofile-gustafson.html
February 01, 2024 - “If I’d go to them and raise a new idea, they were always open to try new things.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - In the last 6 months, how often did your
child’s personal doctor explain things about
your child’s … In the last 6 months, how often did your
child’s personal doctor explain things in a
way that was easy
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - What are the most important things that you look for in a healthcare
provider and their staff? … When you think about the things that are most important to you, how did
this provider and their staff … the previous four questions tend to focus primarily (though not
exclusively) on events – that is, things
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/patients-consumers/patient-involvement/healthy-men/men-over-50.pdf
March 01, 2014 - ■ You have felt little interest or pleasure in
doing things.
Diabetes.
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www.talkingquality.ahrq.gov/patient-safety/reports/liability/silence.html
August 01, 2017 - There are four things patients and families want after medical harm has occurred: tell us what happened … When things go wrong: responding to adverse events: a consensus statement of the Harvard Hospitals.
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www.talkingquality.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
March 01, 2016 - That includes things like their interactions with their health care providers, like how respectful and … These strategies are things like involving patients in decision making, discussing the context for the
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www.talkingquality.ahrq.gov/teamstepps/instructor/fundamentals/module9/coachscenarios.html
March 01, 2014 - I have made the assignments, and we are going to manage things "the good old fashioned way today." … little late, so the resident assumes situational leadership and begins to organize the team and get things
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www.talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - Interest in Improvement
Say:
Administrators should support staff interest in finding ways to do things … frontline staff are the people closest to bedside processes, they have the greatest insight as to how things … Here are two things you can do to provide positive reinforcement to staff:
Set a goal, and when that … Have they shown a willingness to try new things?
Did they develop a solution to a problem?