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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-transcript.pdf
July 25, 2018 - In order to do that we have to optimize these systems, thinking about things like over-alerting, for … I highlighted in red things related to
people, related to workflow, communication, and culture as really … Things like is our
organization open to hearing about HIT-related safety issues? … Some sample quotes here
are "There are way too many places to chart things and it's very hard to find … That resource list is organized by the measures in the item set and it has things on how to improve
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/partner-care.docx
May 01, 2017 - timely and complete information about your care
· Ask about and listen to your concerns
· Explain things
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/mccannon/mccannon.ppt
February 17, 2011 - They attempt remarkable things (provocation and optimism)
They talk about justice
They have a shared
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/smoking-use-ready-or-not.pdf
August 27, 2018 - .” - “Don’t
shake your finger at me or tell me all the terrible things that are going to happen to … “Quitting all tobacco use is one of the most important things
you can do for your health.” … and personal.
18 30-Second Message
“Quitting all tobacco use is one of the most important things
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www.talkingquality.ahrq.gov/news/blog/ahrqviews/diagnostic-safety-conversation.html
October 01, 2021 - think broadly about patient safety research, we understand that it’s often instructive to compare the things … People tend to remember things that happened recently.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
January 01, 2015 - New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D.
5
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
6
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and sci…
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/webinars/webinar6_falls_sustainingpractices.pdf
January 01, 2013 - • Staff may leave and be replaced by others who
do things differently.
6
Who Will Sustain Practices … rounding
• Observation, chart review
22
Process measures answer the question: “Are we
doing the things
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
May 22, 2013 - If you do not understand, ask
your doctor or nurse to explain things more clearly. … • Will I need physical or occupational therapy for help with exercises or
relearning how to do things
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
January 01, 2018 - 55% 37,418
How Well Doctors Communicate
Composite
9% 17% 74% 34,226
Personal doctor explained things … the Child’s Doctors
Communicate Composite
6% 15% 79% 53,721
Child’s personal doctor explained things … 148,883
Doctors Who Communicate Well
Composite
5% 16% 79% 153,179
Personal doctor explained things … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
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www.talkingquality.ahrq.gov/talkingquality/resources/writing/tip6.html
May 01, 2015 - using a readability formula to assess the text you have written for your quality report, here are some things … Remember that many important things besides length of words and sentences contribute to good writing.
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www.talkingquality.ahrq.gov/talkingquality/explain/support/help.html
November 01, 2018 - These checklists typically suggest questions that people can ask, or specific things they should be looking … To keep things simple, they may ignore some attributes or aspects of care that really do matter to them
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-1-intro.pdf
November 09, 2016 - 7
The way we do things around here.
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - In the last 6 months, how often did this
provider explain things in a way that was
easy for your child … In the last 6 months, how often did this
provider explain things about your child’s
health in a way
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
March 20, 2014 - I have made the assignments, and we are going to
manage things “the good old fashioned way today.” … little late, so the resident
assumes situational leadership and begins to organize the
team and get things
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-tips-jobaid-final508.pdf
April 04, 2018 - Can you tell me…”
� “I want to make sure that I explained things clearly.
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
April 24, 2018 - For example, the
first question is designed to prompt respondents to state the most important things … they look for in a health care provider so that they have those things in mind when
answering the … What are the most important things that you look for in a healthcare
provider and the staff in his or … When you think about the things that are most important to you, how
do your provider and the staff in … When you think about the things that are most important to you, how do your child’s
provider and the
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module2.pptx
March 07, 2019 - Think about why some things went wrong and what could have been done to improve the situation.
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www.talkingquality.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - non-urgent appointment as soon as needed
How Well Doctors Communicate
Q12 Doctor explained things
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www.talkingquality.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - contacted provider's office
How Well Providers Communicate with Patients
Q11 Provider explained things
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module9.pptx
March 07, 2019 - 1: Engage in Storytelling
Take 10 minutes to think of a story related to organizational change
What things … Once you have identified an event, think about things that were critical to either the success or failure … Some of the things that empower others include giving people freedom and direction; giving people permission … Listed on this slide are some things to avoid.