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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.docx
    February 10, 2011 - Please describe any specific things that doctors or hospital staff did or said while you or your family … Please describe any specific things that doctors and hospital staff could have done differently to be
  2. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/echo/about/209_echo-reporting-measures.pdf
    January 01, 2004 - communicate Q11 Q12 Q13 Q14 Q15 Q18 Clinicians listen carefully Clinicians explain things … Title Response Format Q33 Q34 situations to 1 year ago Compare ability to accomplish things
  3. www.qualitymeasures.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu-slides.html
    December 01, 2017 - the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … to discuss on rounds Slide 51 So why is it so hard to change things? … the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … in the ED is short Time for care in the ICU is long Slide 54 So why is it so hard to change things … Slide 60 So why is it so hard to change things? What is YOUR biggest barrier?
  4. www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/strategies.html
    September 01, 2020 - Kripalani, Jacobson (2007) Slide 11 Recommended Strategies to Improve Communication Explain things … Explain Things Clearly in Everyday Words Slow down the pace of your speech. … Could you tell me the two things to watch out for? … Slide 22 Summary To make sure I've explained things clearly so far...
  5. www.qualitymeasures.ahrq.gov/ncepcr/tools/self-mgmt/how-script.html
    February 01, 2016 - Those are things we do naturally and now we have names for them and now we can think about how to implement … Clarify things, sometimes make some changes, encourage them, reinforce that and that has been the way … You can make a big difference by doing some simple things. The open ended question.
  6. www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/strategies.html
    September 01, 2020 - Gazmararian, et al. 2006; Howard, et al. 2005)   Slide 16 Some Challenges in Trying to Improve Things … Slide 19 Recommended Strategies to Improve Communication Explain things clearly in plain language … (Reference: Kripalani and Weiss 2006)   Slide 20 Explain Things Clearly in Plain Language This … What are the 2 things that I asked you to watch out for? … Slide 27 Help me make sure I've explained things clearly so far...
  7. Cerner-Q-A-Session (pdf file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/cerner-q-a-session.pdf
    December 14, 2022 - We found it easiest to include at all these things as part of the discharge process. … • Our physician leaders were ready to put work towards what needed to be done and clarify things … In areas where we do try to intervene on physician behavior, some things that can work include sharing … This is how we’ve always done things!”. … A number of those things are posted on the Community Library.
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
    September 08, 2017 - How Well Doctors Communicate The survey asked enrollees how often their personal doctor explained things … Q12 Doctor explained things in a way that was easy to understand Q13 Doctor listened carefully to enrollee … Well Doctors Communicate The survey asked enrollees how often their child’s personal doctor explained things … Q12 Doctor explained things in a way that was easy to understand Q13 Doctor listened carefully to respondent … Q14 Doctor showed respect for what respondent had to say Q16 Doctor explained things in a way that
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-survey-baseline-nc.pdf
    January 01, 2014 - People in our practice actively seek new ways to improve how we do things. O O O O O 4. … It is hard to get things to change in our practice. O O O O O 9. … Leadership in this practice creates an environment where things can be accomplished. … We regularly take time to reflect on how we do things. O O O O O 16. … Most people in this practice are willing to change how they do things in response to feedback from
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
    May 13, 2019 - opens Type question here 40 Sign up for CAHPS Announcements Want to stay up-to-date on all things
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
    March 01, 2015 - Current composite: 6 items Recommended composite: 4 items • Explains things in a way that is easy to … in the CAHPS Health Plan Survey. ”Gives easy to understand instructions” is similar to ”Explains things … Attention to mental or emotional health AHRQ recommends retaining the item “Things that cause worry or … In the last 12 months, how often did this provider explain things in a way that was easy to understand … In the last 12 months, did anyone in this provider’s office ask you if there are things that make it
  12. www.qualitymeasures.ahrq.gov/questions/resources/diagnosis/step3.html
    November 01, 2020 - Tell your doctor everything he or she needs to know about your health—even the things that might make … Finally, if you are not satisfied with your doctor, you can do two things: Talk with your doctor and … try to work things out.
  13. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule4.pptx
    March 10, 2006 - And then, finally, one of the things that happens is there always is some conflict which occurs. … And when doing so, a number of things have to be considered as part of that. … So all of these things factor into that. Now, on the other side, there are administrative areas. … , but to take advantage of the opportunity to look at when things went well. … Now, when you do debriefs, it's important to keep several things in mind.
  14. www.qualitymeasures.ahrq.gov/workingforquality/events/webinar-using-the-nine-levers-to-achieve-results.html
    November 01, 2016 - And so, not that health care isn't critically important—it's an incredible piece of how things, families … I'm sure we've missed things. … Consumer incentives and benefits, certification—these are all things that you know. … Hopefully, you can see yourself in at least one of these things if not multiple areas where you might … Some of the things, just to give you a bit of a tip, is that we've focused on the New York State Health
  15. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/introducing_the_new_cahps_c&g_survey3.0.pdf
    September 01, 2015 - And it’s important to note that while we made all of these changes, there are a couple of things that … Hargraves, Slide 29 In doing the survey, I can talk about several different things. … These are the things that are typically used in a case-mix adjustment. … I mean, I think that going from 12 to 6 actually makes things a lot better for doing trends data. … And one of the things we’re looking at is tablet computers.
  16. www.qualitymeasures.ahrq.gov/workingforquality/events/webinar-introducing-nine-levers-to-support-the-aims-and-priorities.html
    November 01, 2016 - Regardless of what we call these things, they represent a variety of actions a broad array of stakeholders … I don't know why these things surprise me, but just as in my very first process improvement many years … These are not the only things organizations could do to improve the quality of health and health care … One of the things that we tried to do with these kinds of Webinars and the materials that we create is … We encourage you to use them to help craft your story about what's happening and where things are headed
  17. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthpromotion-cg30-adult.html
    December 01, 2018 - In the last 6 months, did you and this provider talk about specific things you could do to prevent illness … In the last 6 months, did you and this provider talk about things in your life that worry you or cause
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-88-measure-1-section-2-attachment-3.pdf
    January 17, 2017 - Often avoids, dislikes, or doesn't want to do things that take a lot of mental effort for a long period … Often loses things needed for tasks and activities (e.g. toys, school assignments, pencils, books,
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-webcast-transcript.pdf
    June 01, 2020 - After that, I'll pass things over to Theresa to talk to you about SOPS resources, linkages, and technical … Without further ado, I'll pass things over to Jeff. Jeff Brady Brady, Slide 6 Great. … A lot of our attention, again, is focused on that, things like culture. … With that, I'm going to turn things over to Laura, and we'll get into the surveys themselves. … And so I think one of the things that you can expect to see from our group--and I should also mention
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
    June 01, 2019 - Then I'll pass things over to Naomi who will take us from results to action with a practical example … To do so, I will pass things ever to Jeff. Jeff Brady Brady, Slide 6 Great. … This is, of course, related to capacity building and only recommending things that actually will result … As we know barriers are things that make it difficult to implement your initiative. … You can go up if you have a lot of things being highlighted.

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