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61. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=6&search_api_fulltext=&sort=desc
    ascending P-HP2 Personal doctor talked with patient about specific things … promotion & education P-HP7 Personal doctor talked with patient about things … People with mobility impairments C-IM7 Fatigue limiting things

62. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=0&search_api_fulltext=&sort=desc
    with chronic conditions CC33 Child limited or prevented from doing things … with chronic conditions CC32 Child limited or prevented from doing things … with chronic conditions CC31 Child limited or prevented from doing things

63. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=17&search_api_fulltext=&sort=desc
    People with mobility impairments C-IM7 Fatigue limiting things … Group People with mobility impairments C-IM5 Pain limiting things … Health promotion & education C-HP6 Provider talked with patient about things

64. Coaching Scenarios (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
    April 24, 2017 - I have made the assignments, and we are going to manage things “the good old fashioned way today. … I have made the assignments, and we are going to manage things ‘the good old fashioned way today. … late, so the charge nurse assumes situational leadership and begins to organize the team and get things

65. SOPS Nursing Home Survey Items and Composite Measures (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/sops-nurse-home-items-06-16-21.pdf
    January 01, 2000 - Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t Know) How often do the following things … Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t Know) How often do the following things … Rarely, Sometimes, Most of the time, Always, Does Not Apply or Don’t Know) How often do the following things … This nursing home is always doing things to improve resident safety. D10.

66. Supplemental-Mobilityimpairments-Cgcahps-2357-9A (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-mobilityimpairments-cgcahps-2357-9a.docx
    October 03, 2017 - In the last 6 months, how often did pain limit your ability to do the things you needed to do? … In the last 6 months, how often did fatigue limit your ability to do the things you needed to do?

67. Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Rating_the_Raters_2011_06_15_Transcript.pdf
    January 01, 2011 - Third is presentation and we’re looking there for things like: is it very clear whether better performers … write a quick little review, short little sentences about what we liked about the site and a couple of things … work on the broader-based report cards that have quality and patient satisfaction and those types of things … One of the things I’m interested in doing is trying to identify best practice in this area in terms … And I’m wondering if the reason that all those things happen is perhaps because of the greater focus

68. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Parast (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-analysis.pdf
    October 14, 2020 - ED CAHPS Item Scoring: Examples  “During this emergency room visit, how often did nurses explain things … and nurses communicate  Example: “During this emergency room visit, how often did nurses explain things

69. Debrief Example Audio Transcript/Facilitator Notes - Implementation Guide | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-k-debrief-fac-notes.html
    May 01, 2017 - Before I jump into a review of the tool itself, there are just a couple things I'd like you to keep in … Specifically, what are the things that might go wrong if we omit the debrief or we're not consistent … Now, a couple of things to point out on here. … Then, when you start thinking about what you want to actually tackle, try to focus on things that you … Let your staff know along the way how things are working out.

70. Practice Member Survey (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-post-intervention-va.pdf
    February 23, 2018 - People in our practice actively seek new ways to improve how we do things D. … It is hard to get things to change in our practice I. … Leadership in this practice creates an environment where things can be accomplished O. … We regularly take time to reflect on how we do things P. … Most people in this practice are willing to change how they do things in response to feedback from others

71. H3 Staff Survey (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-mw.pdf
    January 01, 2014 - People in our practice actively seek new ways to improve how we do things 1 2 3 4 5 6. … It is hard to get things to change in our practice 1 2 3 4 5 11. … Leadership in this practice creates an environment where things can be accomplished 1 2 3 4 5 17 … We regularly take time to reflect on how we do things 1 2 3 4 5 18. … Most people in this practice are willing to change how they do things in response to feedback from

72. Strategy 1: Working with Patients & Families as Advisors (Tool 5)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pptx
    May 19, 2013 - about how we work with patient and family advisors at our hospital, and give examples of the kinds of things … Your experiences about what went well and what things could be improved help us identify areas for change … This includes things such as forms, health information, medication lists, and discharge instructions. … Did you think there were things we could have done better or differently? … It’s helpful to learn not to take things personally.

73. SOPS Medical Office Survey, Version: 1.0 Language: English (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
    March 01, 2023 -        Medical Office Survey on Patient Safety SURVEY INSTRUCTIONS Think about the way things … SECTION A: List of Patient Safety and Quality Issues The following items describe things that can … In your best estimate, how often did the following things happen in your medical office OVER THE PAST … 2 SECTION A: List of Patient Safety and Quality Issues (continued) How often did the following things … When there is a problem in our office, we see if we need to change the way we do things ..........

74. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - listened carefully to parent/[patient]* Same as Chi ld Version: Short Item 14 2 Nurses explained things … listened carefully to parent/[patient] Same as Chi ld Version: Short Item 17 6 Doctors explained things … - 25 Communication with child Nurses listened carefully to child -- 8 -- Nurses explained things … after leaving the hospital -- 47 -- Attention to safety and comfort Providers asked about things … Patient’s pain was well controlled -- 13 -- Provider helped with pain -- 14 Hospital had things

75. Strategy 2: Communicating to Improve Quality (Tool 3) (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-p-transcript.docx
    April 13, 2017 - Not just user preferences, but things like relative humidity or seasonal variation can impact how well … Things like the appearance of the product. What's the visual appearance? … How easy is the product to use, so considering things like automatic dispensing or the amount of pressure … These are all things that need to be included. … (Slide 14) The questionnaires include things about the demographics, such as age and professional category

76. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
    March 09, 2007 - my name is {INTERVIEWER NAME} and I was hoping you’d have some time to talk to me today about how things … Before we start, let me tell you a few things about this survey. … [HAND R SHOWCARD 1: 0-10] Now let’s talk about how you feel about things at this nursing home and … Are you able to move your arms to reach things that you want? … We’d like to find out about whether you can reach the things you need in your room.

77. Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/TalkingQuality_Audience_Webcast_2011_05_11_Transcript.pdf
    January 01, 2011 - And what they're doing is basically three different things. … provider, but things that were provided by staff at the front desk and others. … There were other things like how secure these people were. … Or they have a vulnerable lifestyle situation, things like that. … Now that the webinar is over, we have a few more things for you to look forward to.

78. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
    January 01, 2015 - They’ve got all the important things. We are joined by Dr. … Tests in the hospital can include things like blood tests and X-rays. … But that’s okay, we know there’s other things that we can be doing. … Things that are not out there yet, but will be coming. … So necessarily, we had to do things that were not identical to Adult HCAHPS.

79. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: People With Mobility Impairments | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-PWMI-items-hp-survey50-adult.html
    February 01, 2021 - In the last 12 months, how often did pain limit your ability to do the things you needed to do? … In the last 12 months, how often did fatigue limit your ability to do the things you needed to do? … Mobility equipment includes things like a wheelchair, scooter, walker, or cane.

80. Branding Your Quality Report (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Branding_Your_Quality_Report_2011_05_15_Transcript.pdf
    January 01, 2011 - We also did a lot of internal consensus building, things like talking with our staff; we certainly are … We looked at things like references to the Detroit area since that’s where we’re based; we considered … Lisa Mason We have a number of things that we’ve been doing. … instructions for that linking, meeting talking points, content for open enrollment materials, short and long, things