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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
June 12, 2019 - We're really excited to get started, so next, I'm going to pass things
over to Caren. … Those are some of the things we're going to talk more about
today, but just to set the stage for this … Famolaro, Slide 36
Now, we're going to switch things up a little bit. … Let me give you some of
the examples of things that people were doing. … We've also heard of things like gift baskets or the unit with the highest response rate getting a $5
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
January 01, 2011 - Gregg Meyer
One of the most important things we all do in leadership positions is we not only conform … One of the most important things a leader can do is the follow through, is when the front line does the … to our MRSA rates,” all on a
single graphic, they drove home the message that this has an impact on things
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www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/match/appendix/app-12.html
July 01, 2022 - The Joint Commission offers among other things, a Speak Up™ program which features brochures, posters … Speak Up™ Initiatives include:
Things You Can Do To Prevent Medication Mistakes —Questions to ask
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
December 01, 2022 - office or clinic visit in the last 12 months whose health providers listened carefully,
explained things … for the four CAHPS questions asking about health providers: (1) listening
carefully; (2) explaining things … s office or clinic visit in the last 12 months whose health
providers sometimes or never explained things … or clinic visit in the last 12
months whose health providers always listened carefully, explained things … s office or clinic visit in the last 12 months whose
health providers sometimes or never explained things
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-080917.pptx
January 01, 2017 - Strategy: Shrink the Change – Break things down into smaller chunks so folks don’t feel overwhelmed. … Shape the Path
Strategy: Tweak the Environment – What small changes can people try to make things better
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-facilitator-worksheet.pdf
February 14, 2024 - Where did things
start to go “less well”?
2.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - Acts like I am making things up. Does not take me seriously.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-2-team-leadership-facilitator-worksheet.pdf
June 28, 2023 - When did things
start to go “less well”?
2.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
April 17, 2017 - During this hospital stay, how often did your child’s doctors explain
things in a way that was easy … During this hospital stay, how often did your child’s nurses explain
things to you in a way that was … During this hospital stay, did providers ask you about these
types of things? … Tests in the hospital can include things like blood tests and x-rays. … Mistakes in your child’s health care can include things like giving the
wrong medicine or doing the
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-nh_webcast-ginsberg.pdf
July 01, 2018 - SOPS Nursing Home Survey: What You Need To Know - Caren Ginsberg, Ph.D.
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US De…
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/2015/pharmsops15pt2.pdf
January 01, 2015 - The way we do things in this pharmacy reflects a strong focus on patient safety. … When the same mistake keeps happening, we change the way we do things. (C5) 85% 82% 78%
3. … The way we do things in this pharmacy reflects a strong focus on
patient safety. … When the same mistake keeps happening, we change the way we
do things. (C5)
82% 82% 79% 86%
3. … The way we do things in this pharmacy reflects a strong focus on
patient safety.
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www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/train3.html
September 01, 2020 - Slide 27
Help me make sure I've explained things clearly so far... … Was explaining things using clear plain language hard?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
January 01, 2012 - Coordination and comprehensiveness of care is one of the key things that the MHQP survey measures in … addition to things like provider and patient communication, knowledge of the patient, access to care … care clinician did not always seem to know the important
information about their medical history or things … of their
operationally-based teams speak to both successes and “ah-ha” moments in terms of why some things
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool1a.docx
January 01, 2004 - We are actively doing things to improve patient safety
1
2
3
4
5
7. … that happen over and over
1
2
3
4
5
SECTION C: Communications
How often do the following things … Things “fall between the cracks” when transferring patients from one unit to another
1
2
3
4
5
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www.qualitymeasures.ahrq.gov/topics/asthma.html
That makes them very sensitive, and they may react strongly to things that you are allergic to or find
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - Version
3.0
How Well Providers Communicate with Patients 6 items 4 items
Provider explained things … appointment time --
How Well Providers Communicate with Patients 6 items 4 items
Provider explained things
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/interview-protocol-provider-ny.pdf
August 24, 2018 - How comfortable are you about suggesting new ways to do things in this practice? … Are there things missing from the program – services or expertise that would be useful to have?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-3-situation-monitoring-participant-worksheet.pdf
June 28, 2023 - Where did things start to go “less well”?
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-transcript.pdf
July 25, 2018 - In order to do that we have to optimize these systems, thinking about things like over-alerting, for … I highlighted in red things related to
people, related to workflow, communication, and culture as really … Things like is our
organization open to hearing about HIT-related safety issues? … Some sample quotes here
are "There are way too many places to chart things and it's very hard to find … That resource list is organized by the measures in the item set and it has things on how to improve
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool3b.docx
January 01, 2006 - to use the call light for pain medication).
2
Put medication as needed on RN’s scheduled list of things