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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
    June 12, 2019 - We're really excited to get started, so next, I'm going to pass things over to Caren. … Those are some of the things we're going to talk more about today, but just to set the stage for this … Famolaro, Slide 36 Now, we're going to switch things up a little bit. … Let me give you some of the examples of things that people were doing. … We've also heard of things like gift baskets or the unit with the highest response rate getting a $5
  2. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
    January 01, 2011 - Gregg Meyer One of the most important things we all do in leadership positions is we not only conform … One of the most important things a leader can do is the follow through, is when the front line does the … to our MRSA rates,” all on a single graphic, they drove home the message that this has an impact on things
  3. www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/match/appendix/app-12.html
    July 01, 2022 - The Joint Commission offers among other things, a Speak Up™ program which features brochures, posters … Speak Up™ Initiatives include: Things You Can Do To Prevent Medication Mistakes —Questions to ask
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
    December 01, 2022 - office or clinic visit in the last 12 months whose health providers listened carefully, explained things … for the four CAHPS questions asking about health providers: (1) listening carefully; (2) explaining things … s office or clinic visit in the last 12 months whose health providers sometimes or never explained things … or clinic visit in the last 12 months whose health providers always listened carefully, explained things … s office or clinic visit in the last 12 months whose health providers sometimes or never explained things
  5. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-080917.pptx
    January 01, 2017 - Strategy: Shrink the Change – Break things down into smaller chunks so folks don’t feel overwhelmed. … Shape the Path Strategy: Tweak the Environment – What small changes can people try to make things better
  6. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-facilitator-worksheet.pdf
    February 14, 2024 - Where did things start to go “less well”? 2.
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
    January 01, 2017 - Acts like I am making things up. Does not take me seriously.
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-2-team-leadership-facilitator-worksheet.pdf
    June 28, 2023 - When did things start to go “less well”? 2.
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
    April 17, 2017 - During this hospital stay, how often did your child’s doctors explain things in a way that was easy … During this hospital stay, how often did your child’s nurses explain things to you in a way that was … During this hospital stay, did providers ask you about these types of things? … Tests in the hospital can include things like blood tests and x-rays. … Mistakes in your child’s health care can include things like giving the wrong medicine or doing the
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-nh_webcast-ginsberg.pdf
    July 01, 2018 - SOPS Nursing Home Survey: What You Need To Know - Caren Ginsberg, Ph.D. AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US De…
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/2015/pharmsops15pt2.pdf
    January 01, 2015 - The way we do things in this pharmacy reflects a strong focus on patient safety. … When the same mistake keeps happening, we change the way we do things. (C5) 85% 82% 78% 3. … The way we do things in this pharmacy reflects a strong focus on patient safety. … When the same mistake keeps happening, we change the way we do things. (C5) 82% 82% 79% 86% 3. … The way we do things in this pharmacy reflects a strong focus on patient safety.
  12. www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/train3.html
    September 01, 2020 - Slide 27 Help me make sure I've explained things clearly so far... … Was explaining things using clear plain language hard?
  13. Coordination (pdf file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
    January 01, 2012 - Coordination and comprehensiveness of care is one of the key things that the MHQP survey measures in … addition to things like provider and patient communication, knowledge of the patient, access to care … care clinician did not always seem to know the important information about their medical history or things … of their operationally-based teams speak to both successes and “ah-ha” moments in terms of why some things
  14. Fallpxtool1A (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool1a.docx
    January 01, 2004 - We are actively doing things to improve patient safety 1 2 3 4 5 7. … that happen over and over 1 2 3 4 5 SECTION C: Communications How often do the following thingsThings “fall between the cracks” when transferring patients from one unit to another 1 2 3 4 5
  15. www.qualitymeasures.ahrq.gov/topics/asthma.html
    That makes them very sensitive, and they may react strongly to things that you are allergic to or find
  16. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
    July 01, 2015 - Version 3.0 How Well Providers Communicate with Patients 6 items 4 items Provider explained things … appointment time  -- How Well Providers Communicate with Patients 6 items 4 items Provider explained things
  17. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/interview-protocol-provider-ny.pdf
    August 24, 2018 - How comfortable are you about suggesting new ways to do things in this practice? … Are there things missing from the program – services or expertise that would be useful to have?
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-3-situation-monitoring-participant-worksheet.pdf
    June 28, 2023 - Where did things start to go “less well”?
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-transcript.pdf
    July 25, 2018 - In order to do that we have to optimize these systems, thinking about things like over-alerting, for … I highlighted in red things related to people, related to workflow, communication, and culture as really … Things like is our organization open to hearing about HIT-related safety issues? … Some sample quotes here are "There are way too many places to chart things and it's very hard to find … That resource list is organized by the measures in the item set and it has things on how to improve
  20. Fallpxtool3B (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallpxtoolkit/fallpxtool3b.docx
    January 01, 2006 - to use the call light for pain medication). 2 Put medication as needed on RN’s scheduled list of things

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