-
www.qualitymeasures.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
September 01, 2020 - Start with a phrase like, “It’s my job to explain things clearly. … If teach-back uncovers a misunderstanding, explain things again using a different approach.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - provider within
15 minutes of appointment
time
13
Provider
communication
Provider explained things … [Never/ Sometimes/ Usually/
Always]
In the last 12 months, how
often did this provider explain
things … Providers Communicate with Patients
The survey asked patients how often their providers explained things … Q11 Provider explained things in a way that was easy to understand Response Options
• Never
• Sometimes … health goals
No change to
item
PCMH5 PCMH13
Anyone in provider’s office
asked if there were things
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
January 01, 2015 - Current Composite: 6 Items Recommended Composite: 4 Items
• Explains things in a way that is easy to … understand
• Explains things in a way that is easy to
understand
• Listens carefully • Listens … Attention to Mental or Emotional Health
AHRQ sought comments about a proposal to retain the item “Things … One commenter was concerned that the item “Things that cause worry or stress” as currently
worded would … Attention to mental or emotional health: AHRQ proposes retaining one item ‘‘Things that
cause worry
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/action-plan-template.docx
August 22, 2018 - current patient panel data, discussions with your coach and team, or observations you’ve made about how things
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - soon as needed 20% 2 5% 55% 34,226
How Well Doctors Communicate 7% 16% 77% 32,247
Doctor ex plained things … 67% 37,811
How Well the Child's Doctors Communicate 5% 14% 81% 35,986
Child's doctor explained things … 22% 68% 7,589
How Well the Child's Doctors Communicate 4% 15% 82% 7,523
Child's doctor explained things … Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-brady-sops-action-planning-tool.pdf
February 05, 2019 - Action Planning for the SOPS Surveys-Overview
6
Overview of AHRQ’s Patient Safety
Priorities
Jeff Brady, MD, MPH
Director, Center for Quality Improvement and Patient Safety,
Agency for Healthcare Research and Quality (AHRQ)
Rear Admiral, Assistant Surgeon General, U.S. Public Health Service
AHRQ’s Core Compet…
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=4&search_api_fulltext=&sort=asc
Care
Information from providers
P-IM8
Fatigue limiting things … People with mobility impairments
C-IM7
Fatigue limiting things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=asc
Health literacy
C-HP1
Provider talked with patient about specific things … Health promotion & education
C-HP6
Provider talked with patient about things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=6&search_api_fulltext=&sort=asc
Group
People with mobility impairments
C-IM5
Pain limiting things … People with mobility impairments
C-IM7
Fatigue limiting things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=7&search_api_fulltext=&sort=asc
Hospital
Health literacy
C-IM5
Pain limiting things … Group
People with mobility impairments
P-IM6
Pain limiting things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/cancer/survey-measures.html
March 01, 2017 - center
How Well the Cancer Care Team Communicates With Patients
Q19 Cancer care team explained things … additional services to manage cancer care at home
Q38 Patient and cancer care team talked about things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=18&search_api_fulltext=&sort=desc
Hospital
Health literacy
P-IM8
Fatigue limiting things … People with mobility impairments
C-IM7
Fatigue limiting things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=desc
promotion & education
P-HP7
Personal doctor talked with patient about things … education
P-HP2
Personal doctor talked with patient about specific things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=14
education
P-HP2
Personal doctor talked with patient about specific things … promotion & education
P-HP7
Personal doctor talked with patient about things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=3&search_api_fulltext=&sort=desc
People with mobility impairments
P-IM8
Fatigue limiting things … Plan
People with mobility impairments
P-IM6
Pain limiting things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=13
Plan
People with mobility impairments
P-IM6
Pain limiting things … People with mobility impairments
P-IM8
Fatigue limiting things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=19&search_api_fulltext=&sort=asc
Plan
People with mobility impairments
P-IM6
Pain limiting things … People with mobility impairments
P-IM8
Fatigue limiting things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=8&search_api_fulltext=&sort=desc
promotion & education
P-HP7
Personal doctor talked with patient about things … Coordination of care
P-HP2
Personal doctor talked with patient about specific things
-
www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=15&search_api_fulltext=&sort=desc
Hospital
Narrative comments
P-IM6
Pain limiting things … Plan
People with mobility impairments
C-IM5
Pain limiting things
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady
6
Overview of AHRQ’s Patient Safety
Priorities and Programs
Jeff Brady, MD, MPH
Director, Center for Quality Improvement and Patient Safety,
Agency for Healthcare Research and Quality (AHRQ)
Rear Admiral, Assistant Surgeon General, U.S. Public Health Ser…