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  1. www.qualitymeasures.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
    September 01, 2020 - Start with a phrase like, “It’s my job to explain things clearly. … If teach-back uncovers a misunderstanding, explain things again using a different approach.
  2. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - provider within 15 minutes of appointment time 13 Provider communication Provider explained things … [Never/ Sometimes/ Usually/ Always] In the last 12 months, how often did this provider explain things … Providers Communicate with Patients The survey asked patients how often their providers explained things … Q11 Provider explained things in a way that was easy to understand Response Options • Never • Sometimes … health goals No change to item PCMH5 PCMH13 Anyone in provider’s office asked if there were things
  3. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
    January 01, 2015 - Current Composite: 6 Items Recommended Composite: 4 Items • Explains things in a way that is easy to … understand • Explains things in a way that is easy to understand • Listens carefully • Listens … Attention to Mental or Emotional Health AHRQ sought comments about a proposal to retain the item “Things … One commenter was concerned that the item “Things that cause worry or stress” as currently worded would … Attention to mental or emotional health: AHRQ proposes retaining one item ‘‘Things that cause worry
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/action-plan-template.docx
    August 22, 2018 - current patient panel data, discussions with your coach and team, or observations you’ve made about how things
  5. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
    January 01, 2020 - soon as needed 20% 2 5% 55% 34,226 How Well Doctors Communicate 7% 16% 77% 32,247 Doctor ex plained things … 67% 37,811 How Well the Child's Doctors Communicate 5% 14% 81% 35,986 Child's doctor explained things … 22% 68% 7,589 How Well the Child's Doctors Communicate 4% 15% 82% 7,523 Child's doctor explained things … Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy
  6. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-brady-sops-action-planning-tool.pdf
    February 05, 2019 - Action Planning for the SOPS Surveys-Overview 6 Overview of AHRQ’s Patient Safety Priorities Jeff Brady, MD, MPH Director, Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality (AHRQ) Rear Admiral, Assistant Surgeon General, U.S. Public Health Service AHRQ’s Core Compet…
  7. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=4&search_api_fulltext=&sort=asc
    Care Information from providers P-IM8 Fatigue limiting things … People with mobility impairments C-IM7 Fatigue limiting things
  8. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=asc
    Health literacy C-HP1 Provider talked with patient about specific things … Health promotion & education C-HP6 Provider talked with patient about things
  9. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=6&search_api_fulltext=&sort=asc
    Group People with mobility impairments C-IM5 Pain limiting things … People with mobility impairments C-IM7 Fatigue limiting things
  10. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=7&search_api_fulltext=&sort=asc
    Hospital Health literacy C-IM5 Pain limiting things … Group People with mobility impairments P-IM6 Pain limiting things
  11. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/cancer/survey-measures.html
    March 01, 2017 - center How Well the Cancer Care Team Communicates With Patients Q19     Cancer care team explained things … additional services to manage cancer care at home Q38     Patient and cancer care team talked about things
  12. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=18&search_api_fulltext=&sort=desc
    Hospital Health literacy P-IM8 Fatigue limiting things … People with mobility impairments C-IM7 Fatigue limiting things
  13. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=desc
    promotion & education P-HP7 Personal doctor talked with patient about things … education P-HP2 Personal doctor talked with patient about specific things
  14. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=14
    education P-HP2 Personal doctor talked with patient about specific things … promotion & education P-HP7 Personal doctor talked with patient about things
  15. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=3&search_api_fulltext=&sort=desc
    People with mobility impairments P-IM8 Fatigue limiting things … Plan People with mobility impairments P-IM6 Pain limiting things
  16. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=13
    Plan People with mobility impairments P-IM6 Pain limiting things … People with mobility impairments P-IM8 Fatigue limiting things
  17. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=19&search_api_fulltext=&sort=asc
    Plan People with mobility impairments P-IM6 Pain limiting things … People with mobility impairments P-IM8 Fatigue limiting things
  18. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=8&search_api_fulltext=&sort=desc
    promotion & education P-HP7 Personal doctor talked with patient about things … Coordination of care P-HP2 Personal doctor talked with patient about specific things
  19. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=15&search_api_fulltext=&sort=desc
    Hospital Narrative comments P-IM6 Pain limiting things … Plan People with mobility impairments C-IM5 Pain limiting things
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
    January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady 6 Overview of AHRQ’s Patient Safety Priorities and Programs Jeff Brady, MD, MPH Director, Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality (AHRQ) Rear Admiral, Assistant Surgeon General, U.S. Public Health Ser…

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