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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - And all the other areas of our business if we want to do well with things, we measure them and make sure … One is sort of a general sense of where things
are at and how we are doing. … Larry Morrissey
Well I think one of the things that we did was to be persistent. … So we tried to look at things that were correlated with that and we felt
the communication questions … and you
need to bring things up.
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www.monahrq.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - Between You and Your Child’s Nurses
Q14 Nurses listened carefully to parent
Q15 Nurses explained things … Nurses Communicate With Your Child
Q8 Nurses listened carefully to child
Q9 Nurses explained things … Doctors Communicate With Your Child
Q11 Doctors listened carefully to child
Q12 Doctors explained things … told parent how to report mistakes
Helping Your Child Feel Comfortable
Q21 Providers asked about things … a family knows best about child
Q35 Hospital had things available that were right for child’s age
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - Q# Beta Version (released 2017) Final Version (released June 2021)
Q1 What are the most important things … What are the most important things that you look for
in a healthcare provider and their staff? … Q2 When you think about the things that are most
important to you, how do your provider and the staff … When you think about the things that are most
important to you, how do this provider and their staff … [INSERT OPTIONAL TEXT HERE]
Q1 What are the most important things that you look for in a healthcare
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-nw.pdf
August 23, 2018 - opportunities to grow in my work
People in our practice actively seek new ways to improve
how we do things … worked
Most people who work in our practice enjoy their work
It is hard to get things … figure out what's really going on
Leadership in this practice creates an environment where
things … can be accomplished
We regularly take time to reflect on how we do things
Most … people in this practice are willing to change how
they do things in response to feedback from others
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/physician-survey-post-intervention-nw.pdf
January 01, 2014 - worked
Most people who work in our practice enjoy their work
It is hard to get things … figure out what's really going on
Leadership in this practice creates an environment where
things … can be accomplished
We regularly take time to reflect on how we do things
Most … people in this practice are willing to change how
they do things in response to feedback from others … can be accomplished: Off
We take time to reflect on how we do things: Off
People are willing to change
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
March 07, 2019 - Think about how to actually implement those things that TeamSTEPPS® has taught you. … So we’re going to talk about things that are as relevant to myself as they are to all of you who are … All of these things will be important in the planning process. … Or what are the things that they particularly worry about on the front line? … So, look at those things that occur frequently.
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/using-social-media-lambiaso-20110901-transcript.pdf
June 01, 2010 - care organizations and we try to post things that
would be interesting to our followers. … We try not to post things every day if they’re not relevant. … So sometimes when there’s a lot of things
going on in the news, we might post eight or ten things during … to put them out there, so maybe
we’ll only post one or two things a day. … There’s so much going on and things are so complex.
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
May 12, 2016 - During this hospital stay, how often did
your child’s nurses explain things in a way
that was easy … During this hospital stay, how often did
your child’s doctors explain things in a way
that was easy … During this hospital stay, how often did
your child’s nurses explain things to you in
a way that was … During this
hospital stay, did providers ask you about
these types of things? … Tests in the hospital can include things like
blood tests and x-rays.
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-codebook-baseline.pdf
January 01, 2014 - ... 5
AR3
FOA Required
People in our practice actively seek new ways to improve how we do things … ...... 4
Strongly agree ........................ 5
AR8
FOA Required
It is hard to get things … ........... 5
AR14
FOA Required
Leadership in this practice creates an environment where things … can be accomplished: Off
We regularly take time to reflect on how we do things: Off
Most people in … this practice are willing to change how they do things in response to feedback from others: Off
I can
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Q14 Nurses listened carefully to parent
Q15 Nurses explained things to parent in a way that was easy … Q8 Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy to … Q11 Doctors listened carefully to child
Q12 Doctors explained things to child in a way that was easy … The survey also asked whether the hospital had things like toys, books, and games that were right
for … Q21 Providers asked about things a family knows best about child
Q35 Hospital had things available
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-study-elements.docx
April 13, 2017 - Quality Improvement Study Framework
Element
Definition
Things To Keep in Mind
The Purpose
Define … Quality Improvement Study Framework
2
Element
Definition
Things To Keep in Mind
Data Analysis … Appendix K – Quality Improvement Study Framework
Study Elements
Element
Definition
Things … Element
Definition
Things To Keep in Mind
Conclusions
Describe whether or not the goal was reached
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www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
January 01, 2023 - Child's Doctors
86%
of respondents reported that doctors
always listened carefully, explained
things … Well Doctors Communicate
With Your Child
Doctors listened carefully to child
Doctors explained things … During this hospital stay, did providers
ask you about these types of things? … (Q21)
• Yes, definitely
• Yes, somewhat
• No
Hospitals can have things like toys, books, mobiles … During this hospital stay, did the hospital have things available for your child that were
right for
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-c.docx
April 13, 2017 - “The checklist is a great way of standardizing things to make sure you do things the same way for each
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-sw.pdf
April 03, 2017 - People in our practice actively seek new
ways to improve how we do things £ £ £ … It is hard to get things to change in our
practice £ £ £ £ £ … Leadership in this practice creates an
environment where things can be
accomplished
18. … We regularly take time to reflect on
how we do things
19. … Most people in this practice are willing
to change how they do things in
response to feedback from
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/become-an-advisor.docx
May 01, 2017 - If there are statements with which you do not agree, these may be things to work on before becoming an … had any negative experiences, I am coping well and am ready to respectfully share my ideas about how things
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - So without further ado I'm turning
things over now to Caren. Caren? … But they’re balanced in that they accurately reflect the positive and negative things that actually … First, we ask,
what are the most important things that you look for in a health care provider and the … Then we go onto focus about
things that have gone well in experiences. … And then we asked the same question about things that you wish had gone differently.
-
www.monahrq.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
September 01, 2015 - There are many things you can do to remind yourself to take a pill at the same time each and every day … For instance, your clinician might want you to be careful about the things you eat or drink that are … taking a blood thinner doesn't mean that you have to drastically alter your daily life or stop doing the things … We've explained why your doctor may have prescribed it, and we've shared a number of things to keep in … By doing these things, you are sure to have success in integrating your blood thinner therapy into your
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/smoking-self-management.pdf
August 27, 2018 - of premature aging, like wrinkles
Better healing from illness and surgery
More money to spend on things … tobacco free
⧠ Plan how you will say “no” if offered a cigarette or other tobacco
⧠ Write down 5 things
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Teamwork_in_QI_2012_02_01_Transcript.pdf
January 01, 2012 - And start
to look at what things are working well in the practice, what things are not working well … and start to develop
some plans of how we want to improve those things. … It actually is a
discussion with the patient of we know certain things that need to be done for diabetic … And one of the key things for this particular patient was they
brought him into a group visit. … But one of the things that we’ve
worked with practices on is starting to build an improvement team where
-
www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-k-debrief-audio-facnotes.docx
April 21, 2014 - Before I jump into a review of the tool itself, there are just a couple things I'd like you to keep in … Specifically, what are the things that might go wrong if we omit the debrief or we're not consistent … Now, a couple of things to point out on here. … Then, when you start thinking about what you want to actually tackle, try to focus on things that you … Let your staff know along the way how things are working out.