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  1. www.innovations.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
    September 01, 2020 - Start with a phrase like, “It’s my job to explain things clearly. … If teach-back uncovers a misunderstanding, explain things again using a different approach.
  2. www.innovations.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/action-plan-template.docx
    August 22, 2018 - current patient panel data, discussions with your coach and team, or observations you’ve made about how things
  3. www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
    January 01, 2020 - soon as needed 20% 2 5% 55% 34,226 How Well Doctors Communicate 7% 16% 77% 32,247 Doctor ex plained things … 67% 37,811 How Well the Child's Doctors Communicate 5% 14% 81% 35,986 Child's doctor explained things … 22% 68% 7,589 How Well the Child's Doctors Communicate 4% 15% 82% 7,523 Child's doctor explained things … Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy
  4. www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-brady-sops-action-planning-tool.pdf
    February 05, 2019 - Action Planning for the SOPS Surveys-Overview 6 Overview of AHRQ’s Patient Safety Priorities Jeff Brady, MD, MPH Director, Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality (AHRQ) Rear Admiral, Assistant Surgeon General, U.S. Public Health Service AHRQ’s Core Compet…
  5. www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
    January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady 6 Overview of AHRQ’s Patient Safety Priorities and Programs Jeff Brady, MD, MPH Director, Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality (AHRQ) Rear Admiral, Assistant Surgeon General, U.S. Public Health Ser…
  6. www.innovations.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-module2-speaker-notes.html
    February 01, 2023 - But the conversation doesn’t end there because the nurse and the transporter still need to do some things
  7. www.innovations.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/getting-ready.html
    August 01, 2017 - Speaking up if you are concerned about anything is one of the things you can do to stay safe. … These instructions may include things like a medication schedule, things to avoid (such as certain activities
  8. www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
    February 07, 2019 - Ambulatory Surgery Center SOPS: What You Need to Know Webcast Overview of AHRQ’s Patient Safety Priorities Caren Ginsberg, PhD Director, SOPS and CAHPS Division Center for Quality Improvement and Patient Safety, AHRQ 6 https://www.ahrq.gov/sops AHRQ’s Core Competencies • Research: Invest in research and evid…
  9. www.innovations.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey30-child.html
    August 01, 2021 - What are the most important things that you look for in your child's healthcare provider and their staff … When you think about the things that are most important to you, how do your child's provider and their
  10. www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - And again, you can see some discussion of both things that went right and things that didn't go so right … We can open things up for questions. … And so, there were a couple things I'm going to cover. … These are really important things for an office to hear if they want to improve their care and their … We're going to move to wrap things up to respect everyone's time.
  11. www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
    September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Departme…
  12. www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-sops101-webcast-2023-ginsberg.pdf
    January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Department of H…
  13. www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-transcript-508-compliant.pdf
    June 01, 2017 - Well, it's really the way we do things around here. … So it's a little bit different than Just Culture, but it gets at some of the things that people are … safety plan that was approved by the Health Care System Board and is annually approved, as well as things … So what I've learned is, as I said, some things take a lot of time. … Celeste Mayer I guess over time, because this has been so much a part of the way that we do things,
  14. www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
    December 22, 2017 - We are actively doing things to improve patient safety ............................. … 1 2 3 4 5 3 SECTION C: Communications How often do the following things happen in your … Things “fall between the cracks” when transferring patients from one unit to another .............
  15. www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/resources/hospscanform.pdf
    March 22, 2017 - We are actively doing things to improve patient safety ............................. … 1 2 3 4 5 3 SECTION C: Communications How often do the following things happen in your … Things “fall between the cracks” when transferring patients from one unit to another .............
  16. www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
    June 09, 2016 - We are actively doing things to improve patient safety (1 (2 (3 (4 (5 7. … that happen over and over (1 (2 (3 (4 (5 SECTION C: Communications How often do the following thingsThings “fall between the cracks” when transferring patients from one unit to another (1 (2 (3 (4
  17. www.innovations.ahrq.gov/talkingquality/explain/support/help-consumers.html
    March 01, 2016 - The site uses its “teachable moment” to educate patients about some of the things they and their doctors … a way to open a conversation with a doctor by saying, for example, “I came across this list of five things
  18. www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
    October 29, 2018 - What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in
  19. www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
    August 06, 2018 - New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) 5 Overview of AHRQ’s Surveys on Patient Safety Culture™ Jeffrey Brady, MD, MPH Director, Center for Quality Improvement and Patient Safety, Agency for Healthcare Research and Quality (AHRQ) Rear Admira…
  20. www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-ASC-webcast-2023-0509-ginsberg.pdf
    January 01, 2023 - SOPS Ambulatory Surgery Center Webcast - GINSBERG AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ 5 Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Department of Health …

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