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  1. www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
    December 14, 2021 - First, what are the most important things you want from a health plan and its health care providers
  2. www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
    February 24, 2011 - Will I need physical or occupational therapy for help with exercises or relearning how to do things?
  3. www.innovations.ahrq.gov/practiceimprovement/delivery-initiative/mccannon/index.html
    December 01, 2020 - They attempt remarkable things (provocation and optimism). They talk about justice.
  4. www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module11/11_ts_office_impplan-ig.pptx
    January 20, 2006 - Study the process to identify weak points where things could go wrong and lead to a recurrence of the … “What are the things that keep you up at night?” … Identify risk points where things could or do go wrong and lead to a recurrence of the problem/challenge
  5. www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/mowebinar_2014transcript.pdf
    January 01, 2014 - And the types of things that we cover in our talking points are the -- some of the questions are negatively … medical office and they can customize additional reports to do a deeper drill down so they can look at things … Stroud, Slide 38 And some of the things that we implemented to help us with our improvement; at our … And we would go -- on that page we would list some things that we’ve done for improvement of patient … Safety Awareness Week, we would post videos that we’ve created on hand hygiene, medication safety, some things
  6. www.innovations.ahrq.gov/patient-safety/reports/liability/sands.html
    August 01, 2017 - When things go wrong: responding to adverse events: a consensus statement of the Harvard Hospitals. 
  7. www.innovations.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
    January 01, 2020 - As you implement changes, there will always be issues to address and challenges to manage; things are … There are many other sources for new ideas or different ways of doing things both within and outside … they are cited as excuses for two of the fundamental barriers to change: the fear of new ways of doing things
  8. www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
    May 22, 2013 - • Will I need physical or occupational therapy for help with exercises or relearning how to do things
  9. www.innovations.ahrq.gov/teamstepps/officebasedcare/module11/office_impplan-ig.html
    September 01, 2015 - Study the process to identify weak points where things could go wrong and lead to a recurrence of the … “What are the things that keep you up at night?” … Identify risk points where things could or do go wrong and lead to a recurrence of the problem/challenge
  10. www.innovations.ahrq.gov/news/newsroom/case-studies/201530.html
    November 01, 2015 - "It has totally reinvigorated things and empowered people."
  11. www.innovations.ahrq.gov/practiceimprovement/delivery-initiative/casalino/paper/idkeydsrapb.html
    February 01, 2014 - population of patients, for organizations large enough so that reliable measurement can be made of things
  12. www.innovations.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
    March 01, 2018 - medicine through clinic How Well Health Professionals Communicate Q36        Provider explained things
  13. www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-cooley.pdf
    April 01, 2015 - Medical Home Transformation in Pediatric Primary Care--What Drives Change? Medical Home Transformation in Pediatric Primary Care–What Drives Change? Principal Investigator: W. Carl Cooley, MD, and Jeanne W. McAllister, BSN, MS, MHA Institution: Center for Medical Home Improvement, Crotched Mountain Foundatio…
  14. www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
    January 01, 2010 - patient and family to repeat what you said back to you in their own words to be sure that you explained things … This road map may include things like “I can feed myself” or “I can walk 20 steps.
  15. www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docx
    January 01, 2010 - patient and family to repeat what you said back to you in their own words to be sure that you explained things … This road map may include things like “I can feed myself” or “I can walk 20 steps.”
  16. www.innovations.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - It is an evidence-based technique to confirm that people have explained things in a manner others understand
  17. www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/3-sorra-sops-hospital-survey-2-0-webcast.pdf
    July 20, 2020 - Determining if the number of negatively worded items could be reduced. 19 What are the most important things … What are the most important things to know about HSOPS 2.0? What changes were made in HSOPS 2.0?
  18. www.innovations.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/qi-tip-sheet-primary-care-practices.pdf
    March 01, 2015 - 15-0015-2-EF March 2015 If you get patients involved in QI, it is hard not to fix things—and
  19. www.innovations.ahrq.gov/talkingquality/resources/cognitive/index.html
    September 01, 2019 - Details that seem trivial to you may be important to your audience, or things that you consider important … After they go through all of the materials, the interviewer can probe further into the things they highlighted
  20. www.innovations.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/improving-fac-notes.html
    May 01, 2017 - Slide 11: We Do Not All See Things the Same Way 3 Say: As we seek solutions, we should understand … All of these things improve teamwork. … Slide 36: Things To Consider When Customizing Your Checklist Say: Every checklist needs to be customized … points on their checklists, other facilities have found other processes and tools to take care of these things … We change many things without testing only to find out that the change didn’t work.

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