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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-ASC-webcast-2023-0509-ginsberg.pdf
January 01, 2023 - SOPS Ambulatory Surgery Center Webcast - GINSBERG
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
5
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US Department of Health …
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
February 16, 2011 - hard to improve what you can’t measure
we often measure less, rather than more, important things
increased
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2-ginsberg-sops-hospital-survey-2-0-webcast.pdf
June 01, 2020 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Ginsberg
AHRQ’s Surveys on Patient Safety Culture™
(SOPS™) Program
Caren Ginsberg, PhD
Center for Quality Improvement and Patient Safety, AHRQ
6
AHRQ’s Core Competencies
AHRQ is a research and science-based agency of the U.S. Department of Health and …
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/interview-protocol-pcip-staff-ny.pdf
August 23, 2018 - How comfortable are you about suggesting new ways to do things in this practice? … Are there things missing from the program – services or expertise that would be useful to have?
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www.healthcare411.ahrq.gov/questions/resources/diagnosis/support.html
November 01, 2020 - Research shows it can even have a positive effect on things such as symptoms and pain.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-scale-improvements.pdf
January 07, 2022 - successful adopter
Learner: "I don't agree that this change is better than the way we currently do things … Learner: " Thanks, but we have more important things to focus on."
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
June 12, 2019 - We're really excited to get started, so next, I'm going to pass things
over to Caren. … Those are some of the things we're going to talk more about
today, but just to set the stage for this … Famolaro, Slide 36
Now, we're going to switch things up a little bit. … Let me give you some of
the examples of things that people were doing. … We've also heard of things like gift baskets or the unit with the highest response rate getting a $5
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
January 01, 2011 - Gregg Meyer
One of the most important things we all do in leadership positions is we not only conform … One of the most important things a leader can do is the follow through, is when the front line does the … to our MRSA rates,” all on a
single graphic, they drove home the message that this has an impact on things
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
December 01, 2022 - office or clinic visit in the last 12 months whose health providers listened carefully,
explained things … for the four CAHPS questions asking about health providers: (1) listening
carefully; (2) explaining things … s office or clinic visit in the last 12 months whose health
providers sometimes or never explained things … or clinic visit in the last 12
months whose health providers always listened carefully, explained things … s office or clinic visit in the last 12 months whose
health providers sometimes or never explained things
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - Acts like I am making things up. Does not take me seriously.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
April 17, 2017 - During this hospital stay, how often did your child’s doctors explain
things in a way that was easy … During this hospital stay, how often did your child’s nurses explain
things to you in a way that was … During this hospital stay, did providers ask you about these
types of things? … Tests in the hospital can include things like blood tests and x-rays. … Mistakes in your child’s health care can include things like giving the
wrong medicine or doing the
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-nh_webcast-ginsberg.pdf
July 01, 2018 - SOPS Nursing Home Survey: What You Need To Know - Caren Ginsberg, Ph.D.
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US De…
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
January 01, 2012 - Coordination and comprehensiveness of care is one of the key things that the MHQP survey measures in … addition to things like provider and patient communication, knowledge of the patient, access to care … care clinician did not always seem to know the important
information about their medical history or things … of their
operationally-based teams speak to both successes and “ah-ha” moments in terms of why some things
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
June 20, 2011 - If you do not understand, ask your doctor or nurse to explain things more clearly. … Will I need physical or occupational therapy for help with exercises or relearning how to do things?
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/interview-protocol-provider-ny.pdf
August 24, 2018 - How comfortable are you about suggesting new ways to do things in this practice? … Are there things missing from the program – services or expertise that would be useful to have?
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-transcript.pdf
July 25, 2018 - In order to do that we have to optimize these systems, thinking about things like over-alerting, for … I highlighted in red things related to
people, related to workflow, communication, and culture as really … Things like is our
organization open to hearing about HIT-related safety issues? … Some sample quotes here
are "There are way too many places to chart things and it's very hard to find … That resource list is organized by the measures in the item set and it has things on how to improve
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/partner-care.docx
May 01, 2017 - timely and complete information about your care
· Ask about and listen to your concerns
· Explain things
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/mccannon/mccannon.ppt
February 17, 2011 - They attempt remarkable things (provocation and optimism)
They talk about justice
They have a shared
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/smoking-use-ready-or-not.pdf
August 27, 2018 - .” - “Don’t
shake your finger at me or tell me all the terrible things that are going to happen to … “Quitting all tobacco use is one of the most important things
you can do for your health.” … and personal.
18 30-Second Message
“Quitting all tobacco use is one of the most important things
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www.healthcare411.ahrq.gov/news/blog/ahrqviews/diagnostic-safety-conversation.html
October 01, 2021 - think broadly about patient safety research, we understand that it’s often instructive to compare the things … People tend to remember things that happened recently.