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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/ascwebcast0715_transcript.pdf
September 01, 2015 - Simply put, it’s the way things are done. … So we certainly know, for example, if shortcuts are things that
are tolerated and accepted that they … And there’s
two main things on this that we really wanted to focus on. … But the two things we are focusing on is really just learning to
speak up, and especially if you have … it, to just come pick out something, I mean, if they have an issue,
an expired drug and supplies, things
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-AL-profile.pdf
September 01, 2021 - “One of the things that excites me most about this project is that it provides an opportunity to leverage
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/invest-in-trust-guide.pdf
May 01, 2021 - There are all sorts of
things we’re susceptible to
bring home to our family
that we protect ourselves … ”
` Use messages that activate social proof—things they can observe
themselves, like the numbers of … ` Listen to their concerns and affirm that those things are in fact
frightening. … Having a plan
for dealing with these
things could be useful.” … “Yes, putting things in our
bodies when we do not
want to can be difficult.”
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www.healthcare411.ahrq.gov/talkingquality/explain/support/incorporate.html
January 01, 2023 - A Worksheet or Checklist
To help people make a decision, you can provide them with:
A list of things
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care_Final_0.docx
October 01, 2016 - What are some things we could do differently that might help residents avoid getting antibiotics if they … What are some things we would want to know before requesting antibiotics for a resident who has symptoms … What are some things we could do to help reduce residents’ risk of a UTI?
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
September 01, 2015 - Me: “There are some things we can do to
increase visits.”
“Oh no. … How will we come up with creative ideas for new ways to doing things that better support
patient safety … Rob: I think I just have to say no to some other “urgent” things that keep appearing on my plate
until … I believe in your capacity to do both things. … Occasionally,
however, in spite of these steps and good intentions, things do not work out.
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www.healthcare411.ahrq.gov/funding/grantee-profiles/grtprofile-gustafson.html
February 01, 2024 - “If I’d go to them and raise a new idea, they were always open to try new things.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - In the last 6 months, how often did your
child’s personal doctor explain things about
your child’s … In the last 6 months, how often did your
child’s personal doctor explain things in a
way that was easy
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - What are the most important things that you look for in a healthcare
provider and their staff? … When you think about the things that are most important to you, how did
this provider and their staff … the previous four questions tend to focus primarily (though not
exclusively) on events – that is, things
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www.healthcare411.ahrq.gov/patient-safety/reports/liability/silence.html
August 01, 2017 - There are four things patients and families want after medical harm has occurred: tell us what happened … When things go wrong: responding to adverse events: a consensus statement of the Harvard Hospitals.
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www.healthcare411.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
March 01, 2016 - That includes things like their interactions with their health care providers, like how respectful and … These strategies are things like involving patients in decision making, discussing the context for the
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www.healthcare411.ahrq.gov/teamstepps/instructor/fundamentals/module9/coachscenarios.html
March 01, 2014 - I have made the assignments, and we are going to manage things "the good old fashioned way today." … little late, so the resident assumes situational leadership and begins to organize the team and get things
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www.healthcare411.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
March 01, 2017 - Interest in Improvement
Say:
Administrators should support staff interest in finding ways to do things … frontline staff are the people closest to bedside processes, they have the greatest insight as to how things … Here are two things you can do to provide positive reinforcement to staff:
Set a goal, and when that … Have they shown a willingness to try new things?
Did they develop a solution to a problem?
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www.healthcare411.ahrq.gov/practiceimprovement/delivery-initiative/casalino/index.html
December 01, 2017 - We often measure less, rather than more, important things.
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www.healthcare411.ahrq.gov/talkingquality/explain/support/explain-use.html
February 01, 2016 - Identifying things to watch out for when using health care services.
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www.healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
April 29, 2024 - medical home
PCMH5
Someone from provider's office asked if there were things
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
April 01, 2011 - patient and family to repeat what you said back to you in their own words to be sure that you explained things … This road map may include things like “I can feed myself” or “I can walk 20 steps.”
… Use teach back to check if you explained things well. … and family to repeat back in their own words what they need to know or do to be sure you explained things … In your own words, please review what we talked about so I can be sure I explained things clearly.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
August 01, 2010 - Survey
have adopted a draft version known as the Visit Survey that asks patients to report if certain
things … (Visit version): The survey asked patients if their doctors explained things
clearly, listened carefully … make the CAHPS score more like a safety score, in that you would be helping people anticipate
where things … people are accustomed to seeing symbols—mostly, but not only stars—that depict the
relative quality of things … of appointment time
How Well Doctors Communicate With Patients (6 questions)
• Doctor explained things
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/heart-health/smoking-cessation-pcor.pdf
November 01, 2016 - Substantial PCOR evidence shows that quitting smoking is one of
the most important things a person can
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www.healthcare411.ahrq.gov/health-literacy/research/index.html
January 01, 2024 - Health literacy measures include:
How often health providers explained things in a way that was easy