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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
March 01, 2023 -
Medical Office Survey on Patient Safety
SURVEY INSTRUCTIONS
Think about the way things … SECTION A: List of Patient Safety and Quality Issues
The following items describe things that can … In your best estimate, how often did the following things happen in your medical
office OVER THE PAST … 2
SECTION A: List of Patient Safety and Quality Issues (continued)
How often did the following things … When there is a problem in our office,
we see if we need to change the way
we do things ..........
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-p-transcript.docx
April 13, 2017 - Not just user preferences, but things like relative humidity or seasonal variation can impact how well … Things like the appearance of the product. What's the visual appearance? … How easy is the product to use, so considering things like automatic dispensing or the amount of pressure … These are all things that need to be included. … (Slide 14) The questionnaires include things about the demographics, such as age and professional category
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
March 09, 2007 - my name is {INTERVIEWER NAME} and I was hoping you’d have
some time to talk to me today about how things … Before we start, let me tell you a few things about this survey. … [HAND R SHOWCARD 1: 0-10]
Now let’s talk about how you feel about things at this nursing home and … Are you able to move your arms to reach things that you want? … We’d like to find out about whether you can reach the things you
need in your room.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.docx
February 10, 2011 - Please describe any specific things that doctors or hospital staff did or said while you or your family … Please describe any specific things that doctors and hospital staff could have done
differently to be
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www.cpsi.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu-slides.html
December 01, 2017 - the patient wants it in
Everyone still wants ‘ins and outs’ every hour
There are so many other things … to discuss on rounds
Slide 51
So why is it so hard to change things? … the patient wants it in
Everyone still wants ‘ins and outs’ every hour
There are so many other things … in the ED is short
Time for care in the ICU is long
Slide 54
So why is it so hard to change things … Slide 60
So why is it so hard to change things?
What is YOUR biggest barrier?
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www.cpsi.ahrq.gov/ncepcr/tools/self-mgmt/how-script.html
February 01, 2016 - Those are things we do naturally and now we have names for them and now we can think about how to implement … Clarify things, sometimes make some changes, encourage them, reinforce that and that has been the way … You can make a big difference by doing some simple things.
The open ended question.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-survey-baseline-nc.pdf
January 01, 2014 - People in our practice actively seek new ways to improve how we do
things.
O O O O O
4. … It is hard to get things to change in our practice. O O O O O
9. … Leadership in this practice creates an environment where things can be
accomplished. … We regularly take time to reflect on how we do things. O O O O O
16. … Most people in this practice are willing to change how they do things in
response to feedback from
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www.cpsi.ahrq.gov/questions/resources/diagnosis/step3.html
November 01, 2020 - Tell your doctor everything he or she needs to know about your health—even the things that might make … Finally, if you are not satisfied with your doctor, you can do two things:
Talk with your doctor and … try to work things out.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/warm-handoff-role-play-final508.pdf
April 03, 2018 - Things To Look For
Did the staff member include:
� Knee pain is interfering with normal activities? … Things To Look For
Did the staff member include:
� Current HbA1C?
� 10 lb weight loss? … Things To Look For
Did the staff member include:
� CBC?
� Lipid panel?
� UA?
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/success-stories/share_approach_success_story5_anthem-patel.pdf
May 01, 2016 - But, as with most things, putting them into practice or seeing them live is a
whole other story.” … But, as with most things, putting them into practice or seeing them
live is a whole other story.” … In Patel’s experience, the interactive part of the training is “one
of the things they [participants]
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/chartbooks/personcentered/qdr2015-chartbook-personcenteredcare.pdf
October 01, 2016 - ♦ Sometimes or never explained things in a way they or their parents could understand. … s office or clinic visit in the last 12 months whose
health providers sometimes or never explained things … Adults whose health providers sometimes or never listened carefully, explained things clearly, respected … Adults whose health providers sometimes or never listened carefully, explained things clearly, respected … ♦ Always have things explained in a way that was easy to understand.
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www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-g.html
May 01, 2017 - Here are some helpful things to remember:
Have a one-on-one conversation with every person in your … Things to think about when creating your video:
Consider creating a “how to use the checklist” video
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www.cpsi.ahrq.gov/questions/resources/diagnosis/step5.html
November 01, 2020 - More Information
My doctor told me I had done one of the hardest but most important things … Remember two things:
Call on others for support as you need it.
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www.cpsi.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-adult.html
December 01, 2018 - In the last 6 months, did someone from this provider’s office ask you if there are things that make it … In the last 6 months, did you and someone from this provider’s office talk about things in your life
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_1_Brochure_508.docx
February 24, 2011 - about both positive and negative care experiences and share your thoughts on what went well and how things … When you or your family member was in the hospital, did you think there were things we could have done
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module5/ts2-0ltc_module5_ex_careplan.pdf
April 24, 2017 - • What are things about Mrs. Valdez every staff person should know?
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - 30,716
How Well Doctors Communicate Composite
8% 17% 75%
27,928
Personal doctor explained things … oersonal doctor respected consumer comments 3% 10% 87% 11,476
Child's personal doctor explained things … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … Well Doctors Communicate
In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
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www.cpsi.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
July 01, 2021 - What are the most important things that you look for in a healthcare provider and their staff? … When you think about the things that are most important to you, how did this provider and their staff
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - 66% 64% 53%
How Well the Child's Doctors Communicate 77% 77% 81% 79% 73%
Child’s doctor explained things … doctor showed respect for what respondent had to say 85% 85% 88% 87% 83%
Child’s doctor explained things … 65% 65% 70% 56%
How Well the Child's Doctors Communicate 80% 81% 83% 75%
Child’s doctor explained things … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way
that was easy
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
June 19, 2018 - We look at staff actions and the way we do things to understand why mistakes happen in this
pharmacy … When the same mistake keeps happening, we change the way we do things.
C10. … The way we do things in this pharmacy reflects a strong focus on patient safety.