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  1. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
    January 01, 2014 - • Did anyone in this provider’s office ask you if there are things that make it hard for you to take … • Care for mental health • Did you and anyone in this provider’s office talk about things in your life
  2. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
    September 01, 2011 - Sometimes residents make it hard for nurses and aides to provide care by doing things like yelling, … In the last 6 months, how often did the nurses and aides explain things in a way that was easy for … Personal medical belongings are things like hearing aids, glasses, and dentures.
  3. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
    January 01, 2022 - as needed 52% 53% 54% 56% 46% How Well Doctors Communicate 76% 76% 78% 78% 72% Doctor explained things … doctor showed respect for what respondent had to say 87% 86% 88% 87% 85% Child’s doctor explained things … 5.1) How Well Doctors Communicate In the last 6 months, how often did your personal doctor explain things … Well Doctors Communicate In the last 6 months, how often did your child’s personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy
  4. www.cahps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-AL-profile.pdf
    September 01, 2021 - “One of the things that excites me most about this project is that it provides an opportunity to leverage
  5. www.cahps.ahrq.gov/talkingquality/explain/support/incorporate.html
    January 01, 2023 - A Worksheet or Checklist To help people make a decision, you can provide them with: A list of things
  6. www.cahps.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T4-Urinalysis_and_UTIs_Improving_Care_Final_0.docx
    October 01, 2016 - What are some things we could do differently that might help residents avoid getting antibiotics if they … What are some things we would want to know before requesting antibiotics for a resident who has symptoms … What are some things we could do to help reduce residents’ risk of a UTI?
  7. www.cahps.ahrq.gov/funding/grantee-profiles/grtprofile-gustafson.html
    February 01, 2024 - “If I’d go to them and raise a new idea, they were always open to try new things.
  8. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
    October 01, 2020 - In the last 6 months, how often did your child’s personal doctor explain things about your child’s … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy
  9. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
    June 01, 2021 - What are the most important things that you look for in a healthcare provider and their staff? … When you think about the things that are most important to you, how did this provider and their staff … the previous four questions tend to focus primarily (though not exclusively) on events – that is, things
  10. www.cahps.ahrq.gov/patient-safety/reports/liability/silence.html
    August 01, 2017 - There are four things patients and families want after medical harm has occurred: tell us what happened … When things go wrong: responding to adverse events: a consensus statement of the Harvard Hospitals.
  11. www.cahps.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
    March 01, 2016 - That includes things like their interactions with their health care providers, like how respectful and … These strategies are things like involving patients in decision making, discussing the context for the
  12. www.cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module3/mod3-facguide.html
    March 01, 2017 - Interest in Improvement Say: Administrators should support staff interest in finding ways to do things … frontline staff are the people closest to bedside processes, they have the greatest insight as to how things … Here are two things you can do to provide positive reinforcement to staff: Set a goal, and when that … Have they shown a willingness to try new things? Did they develop a solution to a problem?
  13. www.cahps.ahrq.gov/practiceimprovement/delivery-initiative/casalino/index.html
    December 01, 2017 - We often measure less, rather than more, important things.
  14. www.cahps.ahrq.gov/talkingquality/explain/support/explain-use.html
    February 01, 2016 - Identifying things to watch out for when using health care services.
  15. www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/search.html
    April 29, 2024 - medical home PCMH5 Someone from provider's office asked if there were things
  16. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
    April 01, 2011 - patient and family to repeat what you said back to you in their own words to be sure that you explained things … This road map may include things like “I can feed myself” or “I can walk 20 steps.”   … Use teach back to check if you explained things well. … and family to repeat back in their own words what they need to know or do to be sure you explained things … In your own words, please review what we talked about so I can be sure I explained things clearly.
  17. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
    August 01, 2010 - Survey have adopted a draft version known as the Visit Survey that asks patients to report if certain things … (Visit version): The survey asked patients if their doctors explained things clearly, listened carefully … make the CAHPS score more like a safety score, in that you would be helping people anticipate where things … people are accustomed to seeing symbols—mostly, but not only stars—that depict the relative quality of things … of appointment time How Well Doctors Communicate With Patients (6 questions) • Doctor explained things
  18. Workflow (pdf file)

    www.cahps.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/workflow-analysis-qi.pdf
    February 01, 2005 - reassign tasks • Use it to identify gaps or redundancy • Use it to see how a change will impact the way things
  19. www.cahps.ahrq.gov/health-literacy/research/index.html
    January 01, 2024 - Health literacy measures include: How often health providers explained things in a way that was easy
  20. www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
    August 01, 2021 - In the last 6 months, did you and someone from this provider’s office talk about things you can do to

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