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  1. www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
    April 17, 2017 - During this hospital stay, how often did your child’s doctors explain things in a way that was easy … During this hospital stay, how often did your child’s nurses explain things to you in a way that was … During this hospital stay, did providers ask you about these types of things? … Tests in the hospital can include things like blood tests and x-rays. … Mistakes in your child’s health care can include things like giving the wrong medicine or doing the
  2. Coordination (pdf file)

    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Coordination_of_Care_2012_05_01_Transcript.pdf
    January 01, 2012 - Coordination and comprehensiveness of care is one of the key things that the MHQP survey measures in … addition to things like provider and patient communication, knowledge of the patient, access to care … care clinician did not always seem to know the important information about their medical history or things … of their operationally-based teams speak to both successes and “ah-ha” moments in terms of why some things
  3. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
    June 20, 2011 - If you do not understand, ask your doctor or nurse to explain things more clearly. … Will I need physical or occupational therapy for help with exercises or relearning how to do things?
  4. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/partner-care.docx
    May 01, 2017 - timely and complete information about your care · Ask about and listen to your concerns · Explain things
  5. Slide 1 (ppt file)

    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/mccannon/mccannon.ppt
    February 17, 2011 - They attempt remarkable things (provocation and optimism) They talk about justice They have a shared
  6. www.cahps.ahrq.gov/news/blog/ahrqviews/diagnostic-safety-conversation.html
    October 01, 2021 - think broadly about patient safety research, we understand that it’s often instructive to compare the things … People tend to remember things that happened recently.
  7. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_1_Be_Partner_508.docx
    February 10, 2011 - you timely and complete information about your care Ask about and listen to your concerns Explain things
  8. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/webinars/webinar6_falls_sustainingpractices.pdf
    January 01, 2013 - • Staff may leave and be replaced by others who do things differently. 6 Who Will Sustain Practices … rounding • Observation, chart review 22 Process measures answer the question: “Are we doing the things
  9. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
    May 22, 2013 - If you do not understand, ask your doctor or nurse to explain things more clearly. … • Will I need physical or occupational therapy for help with exercises or relearning how to do things
  10. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
    January 01, 2018 - 55% 37,418 How Well Doctors Communicate Composite 9% 17% 74% 34,226 Personal doctor explained things … the Child’s Doctors Communicate Composite 6% 15% 79% 53,721 Child’s personal doctor explained things … 148,883 Doctors Who Communicate Well Composite 5% 16% 79% 153,179 Personal doctor explained things … How Well Doctors Communicate In the last 6 months, how often did your personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy
  11. www.cahps.ahrq.gov/talkingquality/resources/writing/tip6.html
    May 01, 2015 - using a readability formula to assess the text you have written for your quality report, here are some things … Remember that many important things besides length of words and sentences contribute to good writing.
  12. www.cahps.ahrq.gov/talkingquality/explain/support/help.html
    November 01, 2018 - These checklists typically suggest questions that people can ask, or specific things they should be looking … To keep things simple, they may ignore some attributes or aspects of care that really do matter to them
  13. CAHPS (doc file)

    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh_items_cg-cahps-child-survey_2358-2a.docx
    March 11, 2016 - In the last 6 months, did you and someone from this provider’s office talk about things you can do to
  14. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - In the last 6 months, how often did this provider explain things in a way that was easy for your child … In the last 6 months, how often did this provider explain things about your child’s health in a way
  15. www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachscenarios.pdf
    March 20, 2014 - I have made the assignments, and we are going to manage things “the good old fashioned way today.” … little late, so the resident assumes situational leadership and begins to organize the team and get things
  16. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - For example, the first question is designed to prompt respondents to state the most important things … they look for in a health care provider so that they have those things in mind when answering the … What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in … When you think about the things that are most important to you, how do your child’s provider and the
  17. www.cahps.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
    September 01, 2020 - contacted provider's office How Well Providers Communicate with Patients Q11        Provider explained things
  18. www.cahps.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
    September 01, 2020 - non-urgent appointment as soon as needed How Well Doctors Communicate Q12        Doctor explained things
  19. www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
    January 01, 2021 - 1 2 3 4 5 9 SECTION C: Communication How often do the following things happen in your unit … interaction or contact with patients Your Comments Please feel free to provide any comments about how things
  20. www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in

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