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1. CAHPS QI The Case for Improving Patient Experience (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
   January 01, 2011 - And all the other areas of our business if we want to do well with things, we measure them and make sure … One is sort of a general sense of where things are at and how we are doing. … Larry Morrissey Well I think one of the things that we did was to be persistent. … So we tried to look at things that were correlated with that and we felt the communication questions … and you need to bring things up.

2. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
   www.cahps.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
   June 01, 2017 - Between You and Your Child’s Nurses Q14 Nurses listened carefully to parent Q15 Nurses explained things … Nurses Communicate With Your Child Q8  Nurses listened carefully to child Q9  Nurses explained things … Doctors Communicate With Your Child Q11 Doctors listened carefully to child Q12 Doctors explained things … told parent how to report mistakes Helping Your Child Feel Comfortable Q21 Providers asked about things … a family knows best about child Q35 Hospital had things available that were right for child’s age

3. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
   June 01, 2021 - Q# Beta Version (released 2017) Final Version (released June 2021) Q1 What are the most important things … What are the most important things that you look for in a healthcare provider and their staff? … Q2 When you think about the things that are most important to you, how do your provider and the staff … When you think about the things that are most important to you, how do this provider and their staff … [INSERT OPTIONAL TEXT HERE] Q1 What are the most important things that you look for in a healthcare

4. Child Hospital Survey (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
   May 12, 2016 - During this hospital stay, how often did your child’s nurses explain things in a way that was easy … During this hospital stay, how often did your child’s doctors explain things in a way that was easy … During this hospital stay, how often did your child’s nurses explain things to you in a way that was … During this hospital stay, did providers ask you about these types of things? … Tests in the hospital can include things like blood tests and x-rays.

5. Child Hospital Survey (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
   May 12, 2016 - During this hospital stay, how often did your child’s nurses explain things in a way that was easy … During this hospital stay, how often did your child’s doctors explain things in a way that was easy … During this hospital stay, how often did your child’s nurses explain things to you in a way that was … During this hospital stay, did providers ask you about these types of things? … Tests in the hospital can include things like blood tests and x-rays.

6. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
   March 20, 2017 - Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was easy … Q8 Nurses listened carefully to child Q9 Nurses explained things to child in a way that was easy to … Q11 Doctors listened carefully to child Q12 Doctors explained things to child in a way that was easy … The survey also asked whether the hospital had things like toys, books, and games that were right for … Q21 Providers asked about things a family knows best about child Q35 Hospital had things available

7. Strategy 2: Communicating for Improve Quality (Tool 4) (doc file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_4_Poster_508.docx
   February 10, 2011 - timely and complete information about your care 0TAsk0T about and listen to your concerns 0TExplain0T things … doctors and nurses tell you.0T Repeat back what they say in your own words to make sure they explained things

8. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
   January 01, 2023 - Child's Doctors 86% of respondents reported that doctors always listened carefully, explained things … Well Doctors Communicate With Your Child Doctors listened carefully to child Doctors explained things … During this hospital stay, did providers ask you about these types of things? … (Q21) • Yes, definitely • Yes, somewhat • No Hospitals can have things like toys, books, mobiles … During this hospital stay, did the hospital have things available for your child that were right for

9. AHRQ Safety Program for Perinatal Care: Am I Ready to Become an Advisor? (doc file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/become-an-advisor.docx
   May 01, 2017 - If there are statements with which you do not agree, these may be things to work on before becoming an … had any negative experiences, I am coping well and am ready to respectfully share my ideas about how things

10. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
    October 01, 2018 - So without further ado I'm turning things over now to Caren. Caren? … But they’re balanced in that they accurately reflect the positive and negative things that actually … First, we ask, what are the most important things that you look for in a health care provider and the … Then we go onto focus about things that have gone well in experiences. … And then we asked the same question about things that you wish had gone differently.

11. Staying Active and Healthy with Blood Thinners - Transcript | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patients-consumers/diagnosis-treatment/treatments/btpills/stayactive-tr.html
    September 01, 2015 - There are many things you can do to remind yourself to take a pill at the same time each and every day … For instance, your clinician might want you to be careful about the things you eat or drink that are … taking a blood thinner doesn't mean that you have to drastically alter your daily life or stop doing the things … We've explained why your doctor may have prescribed it, and we've shared a number of things to keep in … By doing these things, you are sure to have success in integrating your blood thinner therapy into your

12. Prologue -- Where the Rubber Meets the Road (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Leape.pdf
    April 27, 2005 - Culture is most simply defined as “how we do things here,” and every organization has its own way of … doing things. … Because implementation of a new practice almost invariably requires changing how things are done, it

13. Suppl Pcmh-Items Cg-Cahps-Adult-Survey 2357-2A (doc file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/suppl_pcmh-items_cg-cahps-adult-survey_2357-2a.docx
    March 11, 2016 - In the last 6 months, did someone from this provider’s office ask you if there are things that make it … In the last 6 months, did you and someone from this provider’s office talk about things in your life

14. Teach-Back Teach-Back Teach-Back: Role Play Scenarios (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-role-play-final508.pdf
    April 05, 2018 - Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure that … I explained things clearly, can you tell me…” � Did the clinician use plain language (not medical … Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure … that I explained things clearly, can you tell me…” � Did the clinician use plain language (not medical … Things To Look For � Did the clinician use teach-back starter phrases such as “I want to make sure

15. Coaching Scenarios (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_coaching_scenarios.pdf
    April 24, 2017 - I have made the assignments, and we are going to manage things “the good old fashioned way today. … I have made the assignments, and we are going to manage things ‘the good old fashioned way today. … late, so the charge nurse assumes situational leadership and begins to organize the team and get things

16. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - listened carefully to parent/[patient]* Same as Chi ld Version: Short Item 14 2 Nurses explained things … listened carefully to parent/[patient] Same as Chi ld Version: Short Item 17 6 Doctors explained things … - 25 Communication with child Nurses listened carefully to child -- 8 -- Nurses explained things … after leaving the hospital -- 47 -- Attention to safety and comfort Providers asked about things … Patient’s pain was well controlled -- 13 -- Provider helped with pain -- 14 Hospital had things

17. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
    March 09, 2007 - my name is {INTERVIEWER NAME} and I was hoping you’d have some time to talk to me today about how things … Before we start, let me tell you a few things about this survey. … [HAND R SHOWCARD 1: 0-10] Now let’s talk about how you feel about things at this nursing home and … Are you able to move your arms to reach things that you want? … We’d like to find out about whether you can reach the things you need in your room.

18. Preventing CAUTI in Specialized Patient Populations: The ICU | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu-slides.html
    December 01, 2017 - the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … to discuss on rounds Slide 51 So why is it so hard to change things? … the patient wants it in Everyone still wants ‘ins and outs’ every hour There are so many other things … in the ED is short Time for care in the ICU is long Slide 54 So why is it so hard to change things … Slide 60 So why is it so hard to change things? What is YOUR biggest barrier?

19. Creative Strategies to Improve Patient Care Experience - Part 5 Closing (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
    May 13, 2019 - opens Type question here 40 Sign up for CAHPS Announcements Want to stay up-to-date on all things

20. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
    October 29, 2018 - What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in