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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
    January 01, 2012 - it’s in a shame free, non-threatening environment so they can practice some of those techniques and things … Model from Missouri www.cahps.ahrq.gov | 5 of 5 So even though physicians and clinicians and things
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
    January 01, 2011 - By culture, I mean the way we do things here, and human resources has the power to define many of the … ways people do things in your organization.
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
    October 07, 2016 - In the last 6 months, how often did your drug therapy team explain things in a way that was easy to … In the last 6 months, did you and your drug therapy team talk about things you can do to maintain
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/surg-eng-cancer-553a.pdf
    October 07, 2016 - In the last 6 months, how often did your cancer surgery team explain things in a way that was easy … In the last 6 months, did you and your cancer surgery team talk about things you can do to maintain
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/rad-eng-cancer-551a.pdf
    October 07, 2016 - In the last 6 months, how often did your radiation therapy team explain things in a way that was easy … In the last 6 months, did you and your radiation therapy team talk about things you can do to maintain
  6. www.ahrq.gov/hai/tools/mvp/modules/cusp/engaging-sr-exec-fac-guide.html
    February 01, 2017 - Have you ever been a part of safety and quality improvement efforts that were undermined by very small things … Say: Many things.
  7. www.ahrq.gov/hai/cauti-tools/archived-webinars/aseptic-catheter-practices-ed-transcript.html
    December 01, 2017 - stopping, reversing themselves, going back maybe because something doesn't quite work right, all of these things … Enabling collaborative and decentralized decision-making, this is all part of the same things that I'm
  8. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/aseptic-catheter-insertion-practices-inthe_ED_transcript.docx
    June 02, 2015 - stopping, reversing themselves, going back maybe because something doesn't quite work right, all of these things … Enabling collaborative and decentralized decision-making, this is all part of the same things that I'm
  9. www.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-slides.html
    December 01, 2017 - Allow time for questions Explain things clearly in plain language: Speak slowly Avoid jargon … to Improve YOUR Skills Focus on key messages and repeat Patients should leave you knowing 3 things
  10. www.ahrq.gov/sops/international/hospital/translators.html
    October 01, 2014 - We are actively doing things to improve patient safety. A9. … Things "fall between the cracks" when transferring patients from one unit to another.
  11. Narrator V/O: (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/research/publications/pubcomguide/PSA-Audio-Script-Sample.doc
    April 02, 2025 - Narrator V/O: AUDIO PSA :30 AHRQ (8/13/07) TIPS WHEN GETTING MEDICAL TESTS  Asking Questions Consumer Campaign Talent: Kaye Lake SFX NARRATION 1. “Medical” or “Hospital” SFX in background w/ music 2. light health care background sounds throughout NARRATOR: YOU’VE JUST SEEN YOUR DOCTOR AND HE’S ORDE…
  12. www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/dataspotlight-health-literacy.pdf
    March 01, 2019 - It is an evidence-based technique to confirm that people have explained things in a manner others understand
  13. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/coordination-of-care/strategy6l-planned-visits.html
    March 01, 2020 - The Problem When patients with chronic illness report that their clinicians do not explain things well
  14. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/aspire_webinar5/aspire_webinar5.pptx
    April 02, 2025 - Designing & Delivering Whole-Person Transitional Care The Hospital Guide to Reducing Medicaid Readmissions Webinar 5 Designing & Delivering Whole-Person Transitional Care The Hospital Guide to Reducing Medicaid Readmissions Webinar 5:Reach Out to Collaborate with Partners Across Settings Agenda Describe the impo…
  15. www.ahrq.gov/patient-safety/settings/hospital/resource/pressureulcer/tool/pu6.html
    October 01, 2014 - By now, you have been successful at changing how things get done and in implementing best practices for
  16. www.ahrq.gov/evidencenow/tools/keydrivers/create-care-teams.html
    November 01, 2018 - culture of cooperation and shared accountability for outcomes, embracing learning about new ways of doing things
  17. www.ahrq.gov/hai/cusp/toolkit/content-calls/assertion.html
    April 01, 2013 - what it is you just said or to not provide specific details when you are being assertive, allowing things … What kinds of things do you need us to do? Who do you need to model these behaviors to and so on? … And we need to avoid allowing things get in that aggressive territory. … But most of the other things probably the assistant could raise, I think, without raising too much alarm
  18. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-Hospitals-2022-1215-ENGLISH_508.pdf
    January 01, 2022 - 3 ☐ 4 ☐ 5 ☐ 9 Section B: Moving, Transferring, or Lifting Patients How often do the following things
  19. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
    May 01, 2017 - ARE CARING FOR MORE HIGH- RISK PATIENTS THAN EVER BEFORE, SO IT IS EVEN MORE CRUCIAL THAT WE DO THINGS … for more high-risk patients than ever before, so it is even more crucial that we do things right…it’ … Instead, they set a collaborative and helpful tone: “We want to improve how we do things around here … I specifically saw all the things that we had worked on. (…) Anesthesia was already on the unit, we … I SPECIFICALLY SAW ALL THE THINGS THAT WE HAD WORKED ON. ” 5 ENGAGING PATIENTS The L&D unit staff
  20. www.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-focus-procedure-related-transcript.html
    December 01, 2017 - Kennedy is going to talk a little bit about the implementation science part of things and how sometimes … we're waiting for our first question, this is David Pegues; I'd like to sort of highlight a couple of things … on a monthly basis in all of our units, process of care measures about catheter maintenance do note things

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