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  1. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/HIT-Patient-Safety-Item-Set-English-12-15-22.docx
    December 01, 2022 - The following items describe things that can affect patient safety and quality when using EHR systems
  2. www.ahrq.gov/hai/cauti-tools/cauti-icu/facil-guide/mod4.html
    February 01, 2023 - As things become routine or part of the way of doing business, attention to them can slip, and you go
  3. www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - If you cannot get the small things right, how can they trust that you will do well with the complicated … Responsiveness refers to the expectation that things should happen in a timely fashion and that people
  4. www.ahrq.gov/sites/default/files/wysiwyg/sdm/share-approach/share-teachback-guide.pdf
    October 09, 2024 - What To Say ☐ Explain things clearly using plain language, and avoid using medical jargon and vague
  5. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/webinars/ncepcr-webinar-person-centered-care.pptx
    June 27, 2024 - I mean anything like that can help us because we can be told things all day long but if you don't have … that [resource] at your fingertips to look back on and things like that... you know, it's hard.” 57 … This clinician said: “…we can be told things all day long but if you don't have that [resource] at your … fingertips to look back on and things like that... you know, it's hard.”
  6. www.ahrq.gov/cahps/quality-improvement/improvement-guide/3-are-you-ready/index.html
    February 01, 2020 - Employees often are frustrated and angry about the same things that bother patients and members: chaotic … What to Recognize: People can be recognized for many things. … They can't wait to get started, meet new people, see everything, do great things.
  7. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
    January 01, 2012 - Donna Farley Three things actually.
  8. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/perinatal-care-2/hypertension_4-situation-monitoring.pptx
    July 01, 2023 - Based on your perception, you could be seeing different things in each of the three images...and all … Sometimes, things that went well might not have been a direct result of anything the team did; however … What other things did you like about this debrief? … Johnson agrees and asks the team for ideas about how they can do things differently next time. Dr.
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/safetransitions/safetrans_apptaide.pdf
    December 01, 2017 - (This includes things like the after-visit summary, records, test results, or medicines.) 4.
  10. www.ahrq.gov/patient-safety/reports/liability/sands.html
    August 01, 2017 - When things go wrong: responding to adverse events: a consensus statement of the Harvard Hospitals. 
  11. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2020_MOSOPS_Part_I.pdf
    January 01, 2020 - 2020 SOPS Medical Office Database (Page 1 of 5) In your best estimate, how often did the following things … 2020 SOPS Medical Office Database (Page 2 of 5) In your best estimate, how often did the following things … 2020 SOPS Medical Office Database (Page 3 of 5) In your best estimate, how often did the following things … 2020 SOPS Medical Office Database (Page 4 of 5) In your best estimate, how often did the following things … When there is a problem in our office, we see if we need to change the way we do things.
  12. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2020_MOSOPS_Part_I-rev0921.pdf
    January 01, 2020 - 2020 SOPS Medical Office Database (Page 1 of 5) In your best estimate, how often did the following things … 2020 SOPS Medical Office Database (Page 2 of 5) In your best estimate, how often did the following things … 2020 SOPS Medical Office Database (Page 3 of 5) In your best estimate, how often did the following things … 2020 SOPS Medical Office Database (Page 4 of 5) In your best estimate, how often did the following things … When there is a problem in our office, we see if we need to change the way we do things.
  13. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/community-pharmacy/pharmacy-user-guide.pdf
    July 01, 2018 - When the same mistake keeps happening, we change the way we do things ............................. … The way we do things in this pharmacy reflects a strong focus on patient safety ................... … We look at staff actions and the way we do things to understand why mistakes happen in this pharmacy … When the same mistake keeps happening, we change the way we do things. C10. … The way we do things in this pharmacy reflects a strong focus on patient safety.
  14. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/distributed-cognition-er-nurses3.html
    August 01, 2022 - surveillance functions that put nurses in frequent close contact with patients and allow them to see and hear things
  15. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/HIT-Patient-Safety-Items-2022-1215-ENGLISH-508.pdf
    January 01, 2022 - The following items describe things that can affect patient safety and quality when using EHR systems
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
    April 02, 2025 -  Check that you explained things well by using “teach back.”
  17. www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruhealing/facguide.html
    December 01, 2017 - As you watch the video, please note those things that will need to be addressed after rounds that will … YouTube embedded video: https://www.youtube-nocookie.com/embed/nEWHedIIT7g  Say: Let's discuss how things … At the end of the other scenarios, many things about Mrs.
  18. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-for-Hospitals-12-15-22.docx
    December 01, 2022 - ☐ 5 ☐ 9 Section B: Moving, Transferring, or Lifting Patients How often do the following things
  19. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ahcpsample.pdf
    September 01, 2012 - There are other things going on in my life that are affecting my health. Questions for Dr.
  20. www.ahrq.gov/hai/cauti-tools/archived-webinars/aseptic-catheter-insertion-practices-ed-transcript.html
    December 01, 2017 - stopping, reversing themselves, going back maybe because something doesn't quite work right, all of these things … Enabling collaborative and decentralized decision-making, this is all part of the same things that I'm

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