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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-ASC_Webcast_2021-Ginsberg.pdf
January 01, 2021 - How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety -Ginsberg
6
Overview of AHRQ’s Patient Safety Priorities and Programs
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality (AHRQ)
AHRQ’s Core Competencies
AHRQ is a …
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
January 01, 2018 - 55% 37,418
How Well Doctors Communicate
Composite
9% 17% 74% 34,226
Personal doctor explained things … the Child’s Doctors
Communicate Composite
6% 15% 79% 53,721
Child’s personal doctor explained things … 148,883
Doctors Who Communicate Well
Composite
5% 16% 79% 153,179
Personal doctor explained things … How Well Doctors Communicate
In the last 6 months, how often did your personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_learn_from_defects_facnotes.docx
December 01, 2017 - Clinicians come to work each day wanting to do things right, wanting to do things well. … Were there things you wish you had had that you didn’t? … In virtually every situation, there are things that contributed and things that mitigated the event.
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www.ahrq.gov/hai/tools/surgery/modules/sustainability/learn-from-defects-fac-notes.html
December 01, 2017 - Clinicians come to work each day wanting to do things right, wanting to do things well. … Were there things you wish you had had that you didn’t? … In virtually every situation, there are things that contributed and things that mitigated the event.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-ginsberg.pdf
June 02, 2025 - Best Practices for Administering SOPS® Surveys Users (Webcast): Ginsberg Presentation
AHRQ’s Surveys on Patient Safety Culture®
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agen…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-tips-jobaid-final508.pdf
June 02, 2025 - Can you tell me…”
� “I want to make sure that I explained things clearly.
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures2.html
June 01, 2018 - and "During this hospital stay, how often did doctors/nurses explain things in a way you could understand
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www.ahrq.gov/practiceimprovement/delivery-initiative/casalino/paper/idkeydsrapb.html
February 01, 2014 - population of patients, for organizations large enough so that reliable measurement can be made of things
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www.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
March 01, 2018 - medicine through clinic
How Well Health Professionals Communicate
Q36 Provider explained things
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
September 01, 2022 - ”
• Say: “Fortunately, you do not need an antibiotic;
here are a few other things I can offer you
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www.ahrq.gov/workingforquality/events/webinar-better-care-healthier-communities.html
November 01, 2016 - process, what we found was that people wanted a little bit more elaboration or specificity, to make some things … With healthy people and healthy communities in particular, one of the things that we heard very clearly … Last, we have affordable care, because when the Affordable Care Act was passed one of the things that … Throughout our reports, we have links to things that people can do to try to improve care, because that … Integrating Theory-Practice-Training-Research [Slide 25]
James Venza: I think one of the key things
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
July 23, 2010 - Clinicians and hospital staff Patients and family
Know how the hospital works and how to get things … Hospital staff and patients know about different things in the hospital and may not always be on the … and family to repeat back in their own words what they need to know or do to be sure you explained things … and family to repeat back in their own words what they need to know or do to be sure you explained things … In your own words, please review what we talked about so I can be sure I explained things clearly.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-ASC-webcast-2023-0509-ginsberg.pdf
January 01, 2023 - SOPS Ambulatory Surgery Center Webcast - GINSBERG
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
5
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US Department of Health …
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-fisher.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Fisher
AHRQ’s Surveys on Patient Safety Culture™
(SOPS®) Program
Sylvia Fisher, Ph.D.
Center for Quality Improvement and Patient Safety, AHRQ
Agency for Healthcare Research and Quality
• AHRQ is:
► A research and science-based agency of the US Department of …
-
www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-4-implementation-guide.pdf
September 01, 2021 - If you can sort these things out with your team
before asking your IT department to do anything, you … Measures may describe a single thing (e.g., the weight of a particular person) or a group of things … Measures can describe things using many metrics. … Over time, make sure to highlight some things
that are going well and should be celebrated, some things … that are going poorly and need
attention, and some things that you don’t understand or know how to
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/sustaining-change-041415.pptx
April 16, 2013 - Engage: Passion, Vision, Finances
Educate: Facts and Flow
Environment: Structure – People and Things … Capacity
Context
Engage
Educate
Environment
Evaluate
Environment
33
Structure
Process
People
Things … Structure: Leadership
35
Keep Effort Priority
Provide Expertise
Liaison with Peers
Structure: Things
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
September 01, 2011 - Sometimes residents make it hard for nurses and aides to provide care by doing things like yelling, pushing … In the last 6 months, how often did the nurses and aides explain things in a way that was easy for you … Personal medical belongings are things like hearing aids, glasses, and dentures.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-eng-653a.pdf
April 18, 2011 - What number would you use to rate how
well the nursing home staff explained
things in a way that was … When you were in the nursing home, were
you able to move your arms to reach things
that you wanted? … We would like to find out about whether
you could reach the things you needed in
your room.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2-ginsberg-sops-hospital-survey-2-0-webcast.pdf
June 01, 2020 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Ginsberg
AHRQ’s Surveys on Patient Safety Culture™
(SOPS™) Program
Caren Ginsberg, PhD
Center for Quality Improvement and Patient Safety, AHRQ
6
AHRQ’s Core Competencies
AHRQ is a research and science-based agency of the U.S. Department of Health and …
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-SOPS_101_Webcast-GINSBERG.pdf
September 01, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Ginsberg
Overview of AHRQ’s Patient Safety Priorities and Programs
Caren Ginsberg, Ph.D.
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality (AHRQ)
6
AHRQ’s Core Competencies
AHRQ is a research and science-b…