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  1. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-ASC_Webcast_2021-Ginsberg.pdf
    January 01, 2021 - How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety -Ginsberg 6 Overview of AHRQ’s Patient Safety Priorities and Programs Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety Agency for Healthcare Research and Quality (AHRQ) AHRQ’s Core Competencies AHRQ is a …
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
    January 01, 2018 - 55% 37,418 How Well Doctors Communicate Composite 9% 17% 74% 34,226 Personal doctor explained things … the Child’s Doctors Communicate Composite 6% 15% 79% 53,721 Child’s personal doctor explained things … 148,883 Doctors Who Communicate Well Composite 5% 16% 79% 153,179 Personal doctor explained things … How Well Doctors Communicate In the last 6 months, how often did your personal doctor explain things … In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy
  3. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_learn_from_defects_facnotes.docx
    December 01, 2017 - Clinicians come to work each day wanting to do things right, wanting to do things well. … Were there things you wish you had had that you didn’t? … In virtually every situation, there are things that contributed and things that mitigated the event.
  4. www.ahrq.gov/hai/tools/surgery/modules/sustainability/learn-from-defects-fac-notes.html
    December 01, 2017 - Clinicians come to work each day wanting to do things right, wanting to do things well. … Were there things you wish you had had that you didn’t?  … In virtually every situation, there are things that contributed and things that mitigated the event.
  5. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-ginsberg.pdf
    June 02, 2025 - Best Practices for Administering SOPS® Surveys Users (Webcast): Ginsberg Presentation AHRQ’s Surveys on Patient Safety Culture® (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agen…
  6. Teach-Back Tips (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-tips-jobaid-final508.pdf
    June 02, 2025 - Can you tell me…” � “I want to make sure that I explained things clearly.
  7. www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures2.html
    June 01, 2018 - and "During this hospital stay, how often did doctors/nurses explain things in a way you could understand
  8. www.ahrq.gov/practiceimprovement/delivery-initiative/casalino/paper/idkeydsrapb.html
    February 01, 2014 - population of patients, for organizations large enough so that reliable measurement can be made of things
  9. www.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
    March 01, 2018 - medicine through clinic How Well Health Professionals Communicate Q36        Provider explained things
  10. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
    September 01, 2022 - ” • Say: “Fortunately, you do not need an antibiotic; here are a few other things I can offer you
  11. www.ahrq.gov/workingforquality/events/webinar-better-care-healthier-communities.html
    November 01, 2016 - process, what we found was that people wanted a little bit more elaboration or specificity, to make some things … With healthy people and healthy communities in particular, one of the things that we heard very clearly … Last, we have affordable care, because when the Affordable Care Act was passed one of the things that … Throughout our reports, we have links to things that people can do to try to improve care, because that … Integrating Theory-Practice-Training-Research [Slide 25] James Venza:  I think one of the key things
  12. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
    July 23, 2010 - Clinicians and hospital staff Patients and family Know how the hospital works and how to get things … Hospital staff and patients know about different things in the hospital and may not always be on the … and family to repeat back in their own words what they need to know or do to be sure you explained things … and family to repeat back in their own words what they need to know or do to be sure you explained things … In your own words, please review what we talked about so I can be sure I explained things clearly.
  13. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-ASC-webcast-2023-0509-ginsberg.pdf
    January 01, 2023 - SOPS Ambulatory Surgery Center Webcast - GINSBERG AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ 5 Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Department of Health …
  14. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-fisher.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Fisher AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Sylvia Fisher, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US Department of …
  15. www.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/module-4-implementation-guide.pdf
    September 01, 2021 - If you can sort these things out with your team before asking your IT department to do anything, you … Measures may describe a single thing (e.g., the weight of a particular person) or a group of things … Measures can describe things using many metrics. … Over time, make sure to highlight some things that are going well and should be celebrated, some things … that are going poorly and need attention, and some things that you don’t understand or know how to
  16. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/sustaining-change-041415.pptx
    April 16, 2013 - Engage: Passion, Vision, Finances Educate: Facts and Flow Environment: Structure – People and Things … Capacity Context Engage Educate Environment Evaluate Environment 33 Structure Process People Things … Structure: Leadership 35 Keep Effort Priority Provide Expertise Liaison with Peers Structure: Things
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.doc
    September 01, 2011 - Sometimes residents make it hard for nurses and aides to provide care by doing things like yelling, pushing … In the last 6 months, how often did the nurses and aides explain things in a way that was easy for you … Personal medical belongings are things like hearing aids, glasses, and dentures.
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-eng-653a.pdf
    April 18, 2011 - What number would you use to rate how well the nursing home staff explained things in a way that was … When you were in the nursing home, were you able to move your arms to reach things that you wanted? … We would like to find out about whether you could reach the things you needed in your room.
  19. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2-ginsberg-sops-hospital-survey-2-0-webcast.pdf
    June 01, 2020 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Ginsberg AHRQ’s Surveys on Patient Safety Culture™ (SOPS™) Program Caren Ginsberg, PhD Center for Quality Improvement and Patient Safety, AHRQ 6 AHRQ’s Core Competencies AHRQ is a research and science-based agency of the U.S. Department of Health and …
  20. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-SOPS_101_Webcast-GINSBERG.pdf
    September 01, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Ginsberg Overview of AHRQ’s Patient Safety Priorities and Programs Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety Agency for Healthcare Research and Quality (AHRQ) 6 AHRQ’s Core Competencies AHRQ is a research and science-b…

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