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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - Acts like I am making things up. Does not take me seriously.
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2014chartbooks/hispanichealth/2014nhqdr-hispanichealth-pt3.pptx
September 19, 2015 - Patients who report that their health providers sometimes or never listened carefully, explained things … Always have things explained in a way that was easy to understand. … 79.55 83.13 84.33 90.67 93.84 Spanish Always Inform You About When They Will Arrive Always Explain Things … courtesy and respect.
29
White Always Inform You About When They Will Arrive Always Explain Things … 76.23 79.53 81.37 87.19 90.35 Hispanic Always Inform You About When They Will Arrive Always Explain Things
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-transcript.pdf
July 25, 2018 - In order to do that we have to optimize these systems, thinking about things like over-alerting, for … I highlighted in red things related to
people, related to workflow, communication, and culture as really … Things like is our
organization open to hearing about HIT-related safety issues? … Some sample quotes here
are "There are way too many places to chart things and it's very hard to find … That resource list is organized by the measures in the item set and it has things on how to improve
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www.ahrq.gov/practiceimprovement/delivery-initiative/casalino/index.html
December 01, 2017 - We often measure less, rather than more, important things.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module3/video-transcript-spanish.docx
June 02, 2025 - Unfortunately, things like this happen. … that staff meeting a couple of days ago, where the Director of Nursing encouraged us to be open about things … It´s often because we forget things, or get distracted.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-eng-653a.doc
April 18, 2011 - What number would you use to rate how well the nursing home staff explained things in a way that was … When you were in the nursing home, were you able to move your arms to reach things that you wanted? … We would like to find out about whether you could reach the things you needed in your room.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady
6
Overview of AHRQ’s Patient Safety
Priorities and Programs
Jeff Brady, MD, MPH
Director, Center for Quality Improvement and Patient Safety,
Agency for Healthcare Research and Quality (AHRQ)
Rear Admiral, Assistant Surgeon General, U.S. Public Health Ser…
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
June 02, 2025 - Ambulatory Surgery Center SOPS: What You Need to Know Webcast
Overview of AHRQ’s Patient Safety
Priorities
Caren Ginsberg, PhD
Director, SOPS and CAHPS Division
Center for Quality Improvement and Patient Safety, AHRQ
6
https://www.ahrq.gov/sops
AHRQ’s Core Competencies
• Research: Invest in research and evid…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-a.pdf
May 01, 2016 - “PFAC helps because it keeps pushing new things
forward—what is the best way to do this?
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/manapb9txt.html
December 01, 2017 - This is the list of things they have found that you need to inspect and repair.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
January 01, 2012 - Providers Communicate With Patients
Q14 In the last 12 months, how often did this provider explain things … Providers Communicate With Patients
Q19 In the last 12 months, how often did this provider explain things … • Yes
• No Q36 In the last 12 months, did anyone in this provider’s office ask you if
there are things … • Yes
• No Q40 In the last 12 months, did you and anyone in this provider’s office talk
about things … Providers Communicate With Patients
QQ16 During your most recent visit, did this provider explain things
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2012_cg_cahps_chartbook.pdf
January 01, 2012 - Providers Communicate With Patients
Q14 In the last 12 months, how often did this provider explain things … Providers Communicate With Patients
Q19 In the last 12 months, how often did this provider explain things … • Yes
• No Q36 In the last 12 months, did anyone in this provider’s office ask you if
there are things … • Yes
• No Q40 In the last 12 months, did you and anyone in this provider’s office talk
about things … Providers Communicate With Patients
QQ16 During your most recent visit, did this provider explain things
-
www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/ahcp-template-eng.html
March 01, 2025 - . ___ There are other things going on in my life that are affecting my health.
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-3-situation-monitoring-participant-worksheet.pdf
June 02, 2025 - Where did things start to go “less well”?
-
www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ahcp-template-eng.html
March 01, 2025 - . ___ There are other things going on in my life that are affecting my health.
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-survey-nw.pdf
January 01, 2014 - opportunities to grow in
my work
People in our practice actively seek
new ways to improve how we do
things … worked
Most of the people who work in our
practice seem to enjoy their work
It is hard to get things … Leadership in this practice creates an
environment where things … can be
accomplished
We regularly take time to reflect on
how we do things
Most people in this … practice are willing
to change how they do things in
response to feedback from others
I can rely
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dx-journey-presenter-notes.pdf
June 02, 2025 - Slide 13
Over the Next 6 Weeks
[Ben Kane, son]: Over the next 6 weeks, Dad did a lot of things. … We talked about all the things we could do when we didn’t have to worry
about going to dialysis 3 days … My dad was a champ about chemotherapy,
and I learned how to do a lot of the things,
like draining fluid … [Ben Kane, son]: My dad was a champ about chemotherapy, and I learned how to do
a lot of the things,
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/dx-journey-mr-kane.pptx
June 02, 2025 - 12
Slide
Over the Next 6 Weeks
[Ben Kane, son]: Over the next 6 weeks, Dad did a lot of things … We talked about all the things we could do when we didn’t have to worry about going to dialysis 3 days … A sad case.
16
Slide
My dad was a champ about chemotherapy, and I learned how to do a lot of the things … [Ben Kane, son]: My dad was a champ about chemotherapy, and I learned how to do a lot of the things,
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www.ahrq.gov/hai/cauti-tools/archived-webinars/patient-family-engagement-ed-transcript.html
December 01, 2017 - Shared planning and decision-making by doing things with patients and families, not to them, is an ideal … These include things like including patients and families in bedside rounds. … This can include things like policies or protocols or checklists or teamwork activities. … patients and families, not only a, "What is patient-family engagement," but what are some very practical things
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/Patient_and_Family_Engagement_in_the_ED_transcript.docx
July 07, 2015 - Shared planning and decision-making by doing things with patients and families, not to them, is an ideal … These include things like including patients and families in bedside rounds. … This can include things like policies or protocols or checklists or teamwork activities. … patients and families, not only a, "What is patient-family engagement," but what are some very practical things