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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
    August 01, 2010 - Survey have adopted a draft version known as the Visit Survey that asks patients to report if certain things … (Visit version): The survey asked patients if their doctors explained things clearly, listened carefully … make the CAHPS score more like a safety score, in that you would be helping people anticipate where things … people are accustomed to seeing symbols—mostly, but not only stars—that depict the relative quality of things … of appointment time How Well Doctors Communicate With Patients (6 questions) • Doctor explained things
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_cg_cahps_chartbook.pdf
    January 01, 2014 - Yes  No Q36 In the last 12/6 months, did anyone in this provider’s office ask you if there are things …  Yes  No Q40 In the last 12/6 months, did you and anyone in this provider’s office talk about things … and Healthy Q35 In the last 12/6 months, did you and anyone in this provider’s office talk about things …  No Q50 In the last 12/6 months, did anyone in this provider’s office ask you if there are things … Providers Communicate With Patients QQ16 During your most recent visit, did this provider explain things
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-corrothers.pdf
    January 01, 2021 - Negatively-Worded) 86% Staff treated respondent the way respondent wanted them to 89% Staff explained things
  4. www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-AL-profile.pdf
    September 01, 2021 - “One of the things that excites me most about this project is that it provides an opportunity to leverage
  5. www.ahrq.gov/talkingquality/resources/cognitive/index.html
    September 01, 2019 - Details that seem trivial to you may be important to your audience, or things that you consider important … After they go through all of the materials, the interviewer can probe further into the things they highlighted
  6. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/149-cusp-tip-sheet-assembling-team.docx
    October 01, 2024 - Groupthink: Participants deferring to the opinions of the group can stifle new ideas and ways of doing things
  7. www.ahrq.gov/hai/tools/mrsa-prevention/toolkit/cusp.html
    October 01, 2024 - By imagining scenarios where things go wrong, teams can spot vulnerabilities and plan to mitigate them
  8. Slide 1 (ppt file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/connecting-dots-100813.ppt
    January 01, 2013 - to Reason’s four key components of safety culture because it is easier to think about changing four thingsThings “fall between the cracks” when transferring patients from one department to another. … Things “fall between the cracks” when transferring patients from one department to another. … We are actively doing things to improve patient safety. (A6) 2. … We are actively doing things to improve patient safety. (A6) 87% 2.
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/infectious-complications-090914.pptx
    January 01, 2014 - control professional Physician barriers 38 Time for checklists Interest in checklists versus other things
  10. www.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
    January 01, 2020 - As you implement changes, there will always be issues to address and challenges to manage; things are … There are many other sources for new ideas or different ways of doing things both within and outside … they are cited as excuses for two of the fundamental barriers to change: the fear of new ways of doing things
  11. www.ahrq.gov/cahps/news-and-events/news/archive/index.html
    June 01, 2024 - of non-Hispanic Black patients reported that their healthcare provider sometimes or never explained things … insurance and 13.0 percent of uninsured people reported that their providers sometimes or never explained things … measure , with 88 percent of parents reporting that providers “always” listened carefully, explained things … interview with Caren Ginsberg, director of AHRQ’s CAHPS Program, explaining how CAHPS surveys ask about things
  12. www.ahrq.gov/hai/cauti-tools/facil-guide/preventing-cauti-icu-setting-transcript.html
    February 01, 2023 - But the conversation doesn’t end there because the nurse and the transporter still need to do some things … As things become routine or part of the way of doing business, attention to them can slip, and you go
  13. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-parti-rev091721.pdf
    January 01, 2019 - on patient safety (C3R) 74 This pharmacy is good at preventing mistakes (CG) 86 The way we do things … process led to the mistake (C2) 89 When the same mistake keeps happening, we change the way we do things … The way we do things in this pharmacy reflects a strong focus on patient safety. … When the same mistake keeps happening, we change the way we do things. … We look at staff actions and the way we do things to understand why mistakes happen in this pharmacy
  14. www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide.html
    May 01, 2017 - Members on How to Use the Checklist ( Word File , 2.4 MB; Text Version ) This sheet covers necessary things
  15. www.ahrq.gov/hai/cauti-tools/archived-webinars/patient-family-engagement-ed-slides.html
    December 01, 2017 - agreed upon goals through joint planning and evaluation Shared planning and decision-making (doing things
  16. www.ahrq.gov/sites/default/files/wysiwyg/hai/cauti-tools/cauti-icu/preventing-cauti-icu-setting-module_4-speaker-notes.docx
    September 01, 2015 - As things become routine or part of the way of doing business, attention to them can slip, and you go
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
    August 01, 2015 - In the last 6 months, how often did this provider explain things in a way that was easy for your child … In the last 6 months, how often did this provider explain things about your child’s health in a way
  18. www.ahrq.gov/hai/cauti-tools/ena-slides/part1a.html
    October 01, 2015 - They reported that things were started in the emergency department, not undone: patients were readied … A culture of "we start things...we don't undo them."
  19. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-nh_webcast-ginsberg.pdf
    July 01, 2018 - SOPS Nursing Home Survey: What You Need To Know - Caren Ginsberg, Ph.D. AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Program Caren Ginsberg, Ph.D. Center for Quality Improvement and Patient Safety, AHRQ Agency for Healthcare Research and Quality • AHRQ is: ► A research and science-based agency of the US De…
  20. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-transcript.pdf
    June 01, 2017 - Evensen, Slide 23 So, I wanted to just mention a few things about the survey. … Formative research, which included -- there's kind of a standard set of things that we do in the beginning … There're just a couple of things that have come up with regard to administration. … It's updated occasionally, where various new functionalities added or things are refined or corrected … And these are fairly technical things.

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