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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_cg_cahps_chartbook.pdf
    January 01, 2017 - Patients (Provider Communication) Q11/Q12 In the last 6 months, how often did this provider explain things … Q23 PCMH5 In the last 6 months, did anyone in this provider’s office ask you if there are things … Comprehensiveness PCMH6 In the last 6 months, did you and someone from this provider’s office talk about things
  2. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/measures-cancer-509.pdf
    January 01, 2005 - Team Communicates with Patients The survey asked patients how often their cancer care team explained things … Q19 Cancer care team explained things in a way that was easy to understand Q20 Cancer care team listened … additional services to manage cancer care at home* Q38 Patient and cancer care team talked about things
  3. www.ahrq.gov/hai/cusp/toolkit/morning-briefing.html
    December 01, 2012 - Specific Things To Consider Problem Identified Person Assigned To Followup Action Taken
  4. www.ahrq.gov/practiceimprovement/delivery-initiative/mccannon/index.html
    December 01, 2020 - They attempt remarkable things (provocation and optimism). They talk about justice.
  5. www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
    September 01, 2022 - ” • Say: “Fortunately, you do not need an antibiotic; here are a few other things I can offer you
  6. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
    January 01, 2021 - 1 2 3 4 5 9 SECTION C: Communication How often do the following things happen in your unit … interaction or contact with patients Your Comments Please feel free to provide any comments about how things
  7. www.ahrq.gov/healthsystemsresearch/hspc-research-study/impacts.html
    June 01, 2020 - research collaborators: “It’s something that increases knowledge, gives us an opportunity to learn new things … So in some of these research things that we’ve worked on with [the state university], it’s built relationships … lot of health services research, it ends up being a cumulative body of evidence that might influence things … They suffer from the same things that folks have leveraged against other NIH funding that you just do
  8. www.ahrq.gov/news/newsroom/case-studies/202402.html
    July 01, 2024 - There was a little grumbling from staff accustomed to doing things “the old way,” but clinicians quickly
  9. www.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
    March 01, 2018 - medicine through clinic How Well Health Professionals Communicate Q36        Provider explained things
  10. www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures2.html
    June 01, 2018 - and "During this hospital stay, how often did doctors/nurses explain things in a way you could understand
  11. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/engaging-nurse-physician-patient.pptx
    May 28, 2015 - agreed upon goals through joint planning and evaluation Shared planning and decision-making (doing things … agreed upon goals through joint planning and evaluation Shared planning and decision-making (doing things
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/communication_2012_04_01_transcript.pdf
    January 01, 2012 - If you responded from your head, you might say such things as “how would you rate your pain, from one … did they treat you with courtesy and respect, did the nurse listen carefully, did the nurse explain thingsThings like this: “I’m sorry but it wasn’t my fault,” “Gee, I’m really sorry; it’s a zoo in here,” or
  13. www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/psychological-safety-slides.pdf
    March 18, 2025 - Simply – “The way we do things around here” Culture eats strategy for lunch Influencing Safety Culture … • Can you share three things that are going well in your unit?
  14. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patient-role2.html
    September 01, 2024 - where power is shared among team members, leads to a transition in the diagnostic journey from doing things … to or for a patient toward doing things with  and ultimately by a patient, enabling diagnostic … These are things patients can do on their own that can positively affect their care (e.g., keep a record
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
    January 01, 2014 - • Did anyone in this provider’s office ask you if there are things that make it hard for you to take … • Care for mental health • Did you and anyone in this provider’s office talk about things in your life
  16. www.ahrq.gov/patient-safety/reports/liability/silence.html
    August 01, 2017 - There are four things patients and families want after medical harm has occurred: tell us what happened … When things go wrong: responding to adverse events: a consensus statement of the Harvard Hospitals.
  17. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/assess-adapt-060314.pptx
    March 01, 2009 - Reason, 1990) Three Principles of Safe Design 18 Standardize Create independent checks Learn when things … 23 Learn When Things Go Wrong 24 First vs.
  18. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/sustainability/premortem-scorecard-facguide.docx
    January 01, 2017 - Recidivism, or the return to the previous way of doing things, hurts your sustainment effort. … first consider what you’ve implemented and how strongly it’s become a part of the new way of doing things … Positive reinforcement is integrated by celebrating the things that are going well and what makes your … Slide 26 Sustainability Scorecard (Adaptive) SAY: This template presents some adaptive elements, things
  19. www.ahrq.gov/hai/tools/surgery/modules/on-boarding/sr-exec-slides.html
    December 01, 2017 - Have you ever been a part of safety and quality improvement efforts that were undermined by very small things … Some of these will be small fixes, but even these relatively small things can be difficult to change … Frontline surgical staff at The Johns Hopkins Hospital pointed out several things that increased value … Say: Many things.
  20. www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
    September 01, 2015 - Me: “There are some things we can do to increase visits.” “Oh no. … How will we come up with creative ideas for new ways to doing things that better support patient safety … Rob: I think I just have to say no to some other “urgent” things that keep appearing on my plate until … I believe in your capacity to do both things. … Occasionally, however, in spite of these steps and good intentions, things do not work out.

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