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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_cg_cahps_chartbook.pdf
January 01, 2017 - Patients (Provider Communication)
Q11/Q12 In the last 6 months, how often did this provider explain things … Q23
PCMH5
In the last 6 months, did anyone in this provider’s office ask you if
there are things … Comprehensiveness
PCMH6 In the last 6 months, did you and someone from this provider’s office
talk about things
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/measures-cancer-509.pdf
January 01, 2005 - Team Communicates with Patients
The survey asked patients how often their cancer care team explained things … Q19 Cancer care team explained things in a way that was easy to
understand
Q20 Cancer care team listened … additional services to
manage cancer care at home*
Q38 Patient and cancer care team talked about things
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www.ahrq.gov/hai/cusp/toolkit/morning-briefing.html
December 01, 2012 - Specific Things To Consider
Problem
Identified
Person Assigned
To Followup
Action Taken
-
www.ahrq.gov/practiceimprovement/delivery-initiative/mccannon/index.html
December 01, 2020 - They attempt remarkable things (provocation and optimism).
They talk about justice.
-
www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/ambulatory-care/communicating-decisions-one-pager.pdf
September 01, 2022 - ”
• Say: “Fortunately, you do not need an antibiotic;
here are a few other things I can offer you
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
January 01, 2021 - 1 2 3 4 5 9
SECTION C: Communication
How often do the following things happen in your unit … interaction or contact with patients
Your Comments
Please feel free to provide any comments about how things
-
www.ahrq.gov/healthsystemsresearch/hspc-research-study/impacts.html
June 01, 2020 - research collaborators: “It’s something that increases knowledge, gives us an opportunity to learn new things … So in some of these research things that we’ve worked on with [the state university], it’s built relationships … lot of health services research, it ends up being a cumulative body of evidence that might influence things … They suffer from the same things that folks have leveraged against other NIH funding that you just do
-
www.ahrq.gov/news/newsroom/case-studies/202402.html
July 01, 2024 - There was a little grumbling from staff accustomed to doing things “the old way,” but clinicians quickly
-
www.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
March 01, 2018 - medicine through clinic
How Well Health Professionals Communicate
Q36 Provider explained things
-
www.ahrq.gov/research/findings/nhqrdr/chartbooks/personcentered/measures2.html
June 01, 2018 - and "During this hospital stay, how often did doctors/nurses explain things in a way you could understand
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/engaging-nurse-physician-patient.pptx
May 28, 2015 - agreed upon goals through joint planning and evaluation
Shared planning and decision-making (doing things … agreed upon goals through joint planning and evaluation
Shared planning and decision-making (doing things
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/communication_2012_04_01_transcript.pdf
January 01, 2012 - If you responded from your head, you might say such things as “how would you rate your pain,
from one … did they treat you with
courtesy and respect, did the nurse listen carefully, did the nurse explain things … Things like this: “I’m sorry but it wasn’t my fault,” “Gee, I’m really sorry; it’s a
zoo in here,” or
-
www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/psychological-safety-slides.pdf
March 18, 2025 - Simply – “The way we do things around here”
Culture eats strategy for lunch
Influencing Safety Culture … • Can you share three things that are going well in your
unit?
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patient-role2.html
September 01, 2024 - where power is shared among team members, leads to a transition in the diagnostic journey from doing things … to or for a patient toward doing things with and ultimately by a patient, enabling diagnostic … These are things patients can do on their own that can positively affect their care (e.g., keep a record
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
January 01, 2014 - • Did anyone in this provider’s office ask you if there are things that make it hard for you to take … • Care for mental health
• Did you and anyone in this provider’s office talk about things in your life
-
www.ahrq.gov/patient-safety/reports/liability/silence.html
August 01, 2017 - There are four things patients and families want after medical harm has occurred: tell us what happened … When things go wrong: responding to adverse events: a consensus statement of the Harvard Hospitals.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/assess-adapt-060314.pptx
March 01, 2009 - Reason, 1990)
Three Principles of Safe Design
18
Standardize
Create independent checks
Learn when things … 23
Learn When Things Go Wrong
24
First vs.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/sustainability/premortem-scorecard-facguide.docx
January 01, 2017 - Recidivism, or the return to the previous way of doing things, hurts your sustainment effort. … first consider what you’ve implemented and how strongly it’s become a part of the new way of doing things … Positive reinforcement is integrated by celebrating the things that are going well and what makes your … Slide 26
Sustainability Scorecard (Adaptive)
SAY:
This template presents some adaptive elements, things
-
www.ahrq.gov/hai/tools/surgery/modules/on-boarding/sr-exec-slides.html
December 01, 2017 - Have you ever been a part of safety and quality improvement efforts that were undermined by very small things … Some of these will be small fixes, but even these relatively small things can be difficult to change … Frontline surgical staff at The Johns Hopkins Hospital pointed out several things that increased value … Say:
Many things.
-
www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
September 01, 2015 - Me: “There are some things we can do to
increase visits.”
“Oh no. … How will we come up with creative ideas for new ways to doing things that better support
patient safety … Rob: I think I just have to say no to some other “urgent” things that keep appearing on my plate
until … I believe in your capacity to do both things. … Occasionally,
however, in spite of these steps and good intentions, things do not work out.