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  1. www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/interview-protocol-pcip-staff-ny.pdf
    June 02, 2025 - How comfortable are you about suggesting new ways to do things in this practice? … Are there things missing from the program – services or expertise that would be useful to have?
  2. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/unc-webcast-transcript.pdf
    January 01, 2020 - I joined the organization in middle of 2017 and one of the things I was looking for is, what is our … We've seen other presentations and such where people are showing their quick submit forms and things … We wanted to be actionable because that's obviously one of the things that people complain about is … That's one of the things that I've been looking at recently is, should we even reduce the amount of … We've done a lot of things to recognize people and reward them for these submissions and talk about
  3. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/preventing-cauti-engaging-clinicians-transcript.doc
    May 14, 2013 - we did is we turned one of our four medicine services into a behavioral laboratory so we could test things … who puts forward an agenda and keeps people on task and comes with action items and makes sure those things … present your ideas to leaders in order to get their buy-in is to show them that you thought about these things … Tier one are all the things that we think should happen all the time, and that is assessing for the necessity … You could always change things, based on new evidence, but the bulk of the intervention is part of standard
  4. www.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-engaging-clinicians-transcript.html
    December 01, 2017 - we did is we turned one of our four medicine services into a behavioral laboratory so we could test things … who puts forward an agenda and keeps people on task and comes with action items and makes sure those things … present your ideas to leaders in order to get their buy-in is to show them that you thought about these things … Tier one are all the things that we think should happen all the time, and that is assessing for the necessity … You could always change things, based on new evidence, but the bulk of the intervention is part of standard
  5. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/multiple/Calibrate-Dx-Clinical-Leaders-Guide.pdf
    September 01, 2022 - processes that aren’t efficient or not necessarily safe… Getting enough clinicians to give feedback for things
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/measures-cg30-2309.pdf
    June 01, 2017 - Providers Communicate with Patients The survey asked patients how often their providers explained things … Q11 Provider explained things in a way that was easy to understand Q12 Provider listened carefully … Well Providers Communicate with Patients The survey asked parents how often their providers explained things … Q18 Provider explained things in a way that was easy to understand Q19 Provider listened carefully … with patient about specific health goals PCMH5 Someone from provider’s office asked if there were things
  7. www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/module-4-mutual-support-participant-worksheet.pdf
    June 02, 2025 - Where did things start to go “less well”?
  8. www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/045-ss-tips-patient-ed.docx
    April 01, 2025 - . · Example: "I want to make sure that I explained things clearly.
  9. www.ahrq.gov/hai/cauti-tools/archived-webinars/health-literacy-transcript.html
    December 01, 2017 - Always allow time for questions, and try to explain things clearly in plain language, speaking slowly … a give and take, and it also implies not always insisting that the hospital or system way of doing things … This was the way they did things at home, and to keep her engaged, to keep them having a sense of control … So what it should be here, for this first scenario, things that we can say are things like urinary catheters … Things that you can say now are things like, “Well, men can use an external catheter known as a condom
  10. Paul Tedrick (doc file)

    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/health-literacy-pfe-transcript.doc
    July 09, 2013 - Always allow time for questions, and try to explain things clearly in plain language, speaking slowly … a give and take, and it also implies not always insisting that the hospital or system way of doing things … This was the way they did things at home, and to keep her engaged, to keep them having a sense of control … So what it should be here, for this first scenario, things that we can say are things like urinary catheters … Things that you can say now are things like, “Well, men can use an external catheter known as a condom
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh.pdf
    October 30, 2020 - In the last 6 months, how often did this provider explain things in a way that was easy to understand … In the last 6 months, did someone from this providers’ office as you if there are things that make … In the last 6 months, did you and someone from this provider’s office talk about things in your life
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh-2352a.docx
    October 30, 2020 - In the last 6 months, how often did this provider explain things in a way that was easy to understand … In the last 6 months, did someone from this providers’ office as you if there are things that make it … In the last 6 months, did you and someone from this provider’s office talk about things in your life
  13. www.ahrq.gov/workingforquality/events/webinar-using-payment-to-improve-health-and-health-care-quality.html
    November 01, 2016 - We're all measuring the same basic things, but we're doing them with slightly different measures. … And that is one of the things that we first heard when we started going into states was, "Well, sure, … The Alternative Quality Contract [Slide 27] Dana Safran:  This is an overview of some of the things … You make more money if you do more things. … We all understand there's still many, many important things, especially outcomes, for which we do not
  14. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/esrd/patfamengagement/patientandfamilyengagement_slides.pptx
    September 03, 2014 - understanding Levels of health literacy Levels of cognitive functioning Levels of physical capacity to do things … or confused if staff don’t coordinate engagement efforts and are asking patients to do conflicting things … , Great Connection/Disconnection Technique, and Evaluation of Team Infection Control Practices, all things … care and outcomes such as prepping puncture sites and applying pressure at needle sites, among other things
  15. www.ahrq.gov/hai/quality/tools/cauti-ltc/reduce.html
    March 01, 2017 - Four Things You Should Know About Urine Cultures infographic   ( PDF , 228 KB) A tool to highlight
  16. www.ahrq.gov/talkingquality/explain/support/explain-use.html
    February 01, 2016 - Identifying things to watch out for when using health care services.
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
    January 01, 2017 - And again, you can see some discussion of both things that went right and things that didn't go so right … We can open things up for questions. … And so, there were a couple things I'm going to cover. … These are really important things for an office to hear if they want to improve their care and their … We're going to move to wrap things up to respect everyone's time.
  18. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/workplace-safety-items-english.docx
    September 01, 2024 - 2 3 4 5 9 Section B: Moving, Transferring, or Lifting Residents How often do the following things … resident behavior 1 2 3 4 5 9 Section D: Interactions Among Staff How often do the following things
  19. www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcasttranscript.pdf
    January 09, 2018 - For example, things like unnecessary services, excessive cost, fraud and other problems. … You can think of organizational culture as simply the way we do things around here. … "Many times when we bring something to the attention of a supervisor, things don't get addressed right … All of those things were costing the organization money. … They came up with all kinds of different things that they were really excited about, and so I featured
  20. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-pediatric-safety-4.html
    August 01, 2023 - approaches, or safety I, focus on creating standard processes and systems that limit the opportunity for things … Resilience at the individual, team, or systems level can be the reason things go right.

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