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21. Staff Member Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-nw.pdf
    August 23, 2018 - opportunities to grow in my work      People in our practice actively seek new ways to improve how we do things … worked      Most people who work in our practice enjoy their work      It is hard to get things … figure out what's really going on      Leadership in this practice creates an environment where things … can be accomplished      We regularly take time to reflect on how we do things      Most … people in this practice are willing to change how they do things in response to feedback from others

22. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
    June 01, 2021 - Q# Beta Version (released 2017) Final Version (released June 2021) Q1 What are the most important things … What are the most important things that you look for in a healthcare provider and their staff? … Q2 When you think about the things that are most important to you, how do your provider and the staff … When you think about the things that are most important to you, how do this provider and their staff … [INSERT OPTIONAL TEXT HERE] Q1 What are the most important things that you look for in a healthcare

23. Transcript: How To Create Team Buy-In and Motivation To Get to Zero Infections (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/team-buy-in-transcript.pdf
    April 01, 2022 - It's just dealing with patients who are sick, they are at risk, and sometimes these things happen. … We tend to just accept, "Oh, things went well." … There's a lot to be said for understanding when things do work well, and let's walk that. … We do root cause analysis when things go wrong. … Things get put up the chain, if you will, and many times there's not a feedback loop.

24. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=12&search_api_fulltext=&sort=desc
    H-HL13 Doctors used pictures, drawings models, or videos to explain things … with chronic conditions CC33 Child limited or prevented from doing things … with chronic conditions CC32 Child limited or prevented from doing things … with chronic conditions CC31 Child limited or prevented from doing things

25. Ahcptemplen (doc file)
    www.ahrq.gov/sites/default/files/publications/files/ahcptemplen.docx
    January 31, 2013 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )[List tests done] ( I am … There are other things going on in my life that are effecting my health. ) 1. … There are other things going on in my life that are affecting my health. 7

26. Ahcptemplen (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/ahcptemplen.docx
    January 31, 2013 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )[List tests done] ( I am … There are other things going on in my life that are effecting my health. ) 1. … There are other things going on in my life that are affecting my health. 7

27. Ahcptemplen (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/ahcptemplen.docx
    January 31, 2013 - There are other things going on in my life that are effecting my health. )Check the box and write notes … There are other things going on in my life that are effecting my health. )[List tests done] ( I am … There are other things going on in my life that are effecting my health. ) 1. … There are other things going on in my life that are affecting my health. 7

28. Staff Member Survey for Physicians (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/physician-survey-post-intervention-nw.pdf
    January 01, 2014 - worked      Most people who work in our practice enjoy their work      It is hard to get things … figure out what's really going on      Leadership in this practice creates an environment where things … can be accomplished      We regularly take time to reflect on how we do things      Most … people in this practice are willing to change how they do things in response to feedback from others … can be accomplished: Off We take time to reflect on how we do things: Off People are willing to change

29. 2024 Child HCAHPS Survey Database Executive Summary (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-child-hcahps-infographic.pdf
    January 01, 2024 - Child's Doctors 87% of respondents reported that doctors always listened carefully, explained things … Mistakes 33% of respondents reported providers told parent how to report mistakes Asked About Things … a Family Knows Best 59% of respondents reported providers asked parent about the types of things

30. Appendix G. Training Team Members How To Use the Checklist - Implementation Guide | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/app-g.html
    May 01, 2017 - Here are some helpful things to remember: Have a one-on-one conversation with every person in your … Things to think about when creating your video: Consider creating a “how to use the checklist” video

31. Transcript: How To Address Attitudes and Beliefs Around Infection Prevention Strategies and Techniques (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/attitudes-beliefs-transcript.pdf
    April 01, 2022 - Because we always think, our attitudes are, we're there to help people, but sometimes we miss things … One of things that I recommend is that we train physicians and nurses together so that the physicians … Kate: And I imagine that it helps to build cooperation, trust, mutual respect, and all of those things … This is how we do things. And it works out so much better. … The other thing is, is that, when you use the learning from defects, as I said, it identifies things

32. Session 1 | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mod2sess1.html
    October 01, 2014 - In answering these questions, think about specific things that specific people should do: What should … They have also seen things go wrong in the care system. … As a result, things that might affect a resident's safety may go unreported or not be discussed. … Not being able to talk about how things did or could go wrong holds back our own learning. … With verbal communication, things can sometimes get in the way of your message.

33. FileNewTemplate
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module11.pptx
    March 07, 2019 - Think about how to actually implement those things that TeamSTEPPS® has taught you. … So we’re going to talk about things that are as relevant to myself as they are to all of you who are … All of these things will be important in the planning process. … Or what are the things that they particularly worry about on the front line? … So, look at those things that occur frequently.

34. Module3 (doc file)
    www.ahrq.gov/sites/default/files/publications/files/module3.docx
    June 01, 2017 - That's a great way to build the culture, because you're talking about the things that are important. … Joan, what are some of the different things you do to celebrate those successes? … Michael: One of the things that our infection preventionists help us with is the number of days since … These things have to be done this way. … Sometimes when things are put in a rate, it's a little bit easy to lull yourself into thinking, “Oh,

35. Module 3 Podcast Transcript—Implementing Strategies and Tools | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/preventing/module-3.html
    June 01, 2017 - That's a great way to build the culture, because you're talking about the things that are important. … Joan, what are some of the different things you do to celebrate those successes? … Michael: One of the things that our infection preventionists help us with is the number of days … These things have to be done this way. … Sometimes when things are put in a rate, it's a little bit easy to lull yourself into thinking, “Oh,

36. Module3 (doc file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/preventing/module3.docx
    June 01, 2017 - That's a great way to build the culture, because you're talking about the things that are important. … Joan, what are some of the different things you do to celebrate those successes? … Michael: One of the things that our infection preventionists help us with is the number of days since … These things have to be done this way. … Sometimes when things are put in a rate, it's a little bit easy to lull yourself into thinking, “Oh,

37. Practical Strategies for Gathering Feedback Directly from Patients (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
    January 01, 2012 - And we've also seen that it actually really helps in fundraising and other things where you really might … or problematic things they've experienced. … As the person goes through the walkthrough, they have a place to note their observations, things that … they think are really good, things they think might need to be changed, and we also ask them to write … If you ask your patients to get undressed or to do various things as part of a visit, you do those things

38. Improving Patient Safety in Long-Term Care Facilities, Module 3 (pdf file)
    www.ahrq.gov/sites/default/files/publications/files/ltcmodule3.pdf
    June 01, 2012 - learn how to recover when things do go wrong. … An experienced care team has seen things go wrong in the care system. … We learn best when we talk about how things might or did go wrong. … Usually, when things go wrong it is because a provider was too tired, distracted, didn’t know how things … ). › Things about the equipment or care plan (e.g., monitor blood pressure frequently). › Things about

39. Transcript: Senior Leadership Podcast – Implementing Strategies and Tools (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/clabsi-cauti-icu/module3-transcript.pdf
    June 01, 2017 - That's a great way to build the culture, because you're talking about the things that are important. … Joan, what are some of the different things you do to celebrate those successes? … These things have to be done this way. … These things maybe there's some variability in that, and then leave it to those teams to figure out … Sometimes when things are put in a rate, it's a little bit easy to lull yourself into thinking, “Oh,

40. Sustaining Change Webinar Transcript | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/cauti-tools/archived-webinars/sustaining-change-transcript.html
    December 01, 2017 - We have the [inaudible 00:11:18] and things like that. … We'll go into those, and how to do things. Next. … Things that sometimes may seem simple. … There are different things that are always evolving. Then there's the idea of refreshing things. … Chu: What hospitals have done is a couple things.