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181. Patient Experience Measures from the CAHPS Health Plan Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
     September 08, 2017 - How Well Doctors Communicate The survey asked enrollees how often their personal doctor explained things … Q12 Doctor explained things in a way that was easy to understand Q13 Doctor listened carefully to enrollee … Well Doctors Communicate The survey asked enrollees how often their child’s personal doctor explained things … Q12 Doctor explained things in a way that was easy to understand Q13 Doctor listened carefully to respondent … Q14 Doctor showed respect for what respondent had to say Q16 Doctor explained things in a way that

182. Practice Member Survey Baseline (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-survey-baseline-nc.pdf
     January 01, 2014 - People in our practice actively seek new ways to improve how we do things. O O O O O 4. … It is hard to get things to change in our practice. O O O O O 9. … Leadership in this practice creates an environment where things can be accomplished. … We regularly take time to reflect on how we do things. O O O O O 16. … Most people in this practice are willing to change how they do things in response to feedback from

183. Step 5: Evaluating the Infrastructure Support Initiative | Agency for Healthcare Research and Quality
     www.ahrq.gov/funding/training-grants/hsrguide/hsrguide5.html
     October 01, 2014 - It can help you see if you are where you expected to be and doing the things you expected to be doing … This type of evaluation looks at things like: How did administrators, faculty, staff, and students

184. How CAHPS Surveys Measure Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/measure-patient-experience-podcast.html
     March 01, 2017 - One is that the surveys focus on things that patients have told us are important to them; another is … Instead, we're asking patients to tell us about things that only they can, like how often their health … Jeff Brady: One of the things that has really impressed me about the CAHPS surveys is that they are

185. Using the Opportunity Estimator (Transcript) | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/toolkit/content-calls/estimator.html
     April 01, 2013 - from through-put, staff to patient ratio, resource allocation, management load, and things like that … may have not gone so smooth or why things went really smoothly, but to say, "Here we are, and this is … And probably last but not least, and in my estimation, it's one of those things that helps close the … And I think as a nurse, myself, one of the things we've talked about this project is that having data … But one of the things that's really striking to me about this tool is that, unlike other things and interventions

186. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     June 02, 2025 - What are the most important things that you look for in a healthcare provider and the staff in his or … When you think about the things that are most important to you, how do your provider and the staff in

187. Strategy 1: Working with Patients & Families as Advisors (Tool 1) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_1_Brochure_508.docx
     June 02, 2025 - about both positive and negative care experiences and share your thoughts on what went well and how things … When you or your family member was in the hospital, did you think there were things we could have done

188. Strategy 1: Working with Patients & Families as Advisors (Tool 1) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_1_Brochure_508.pdf
     June 02, 2025 - about both positive and negative care experiences and share your thoughts on what went well and how things … When you or your family member was in the hospital, did you think there were things we could have done

189. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/excelling_cahps_lessons_medicaid_webinar_transcript.pdf
     January 01, 2016 - The population needs very different things. They need very different case management. … We do a couple of different things with our provider network. … One of the things we learned, and we didn't really know, is that even things like our medical management … Christopher Sellers Well, it's meant different things at different times. … about the family, things that they might need.

190. Preparing for and Recovering After Gynecologic Surgery (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/booklets/gynecologic-booklet.pdf
     November 01, 2023 - Put things you use often at waist and shoulder height so they’re easy to reach. … This way you won’t need to bend down or stretch to reach things. … It’s often good to eat things like chicken, fish, or eggs. … ■ Things like milk and tomato juice are NOT clear liquids. … Do things you enjoy. It’s good for your mood and well-being.

191. NAA National Webinar October 2024 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/naa-october-2024-webinar-slides.pdf
     January 01, 2024 - Positive Leader Rounding: “What are three things that are going well around here, and one thing that … Examples: life stressors that are impacting work, work stress, things that could make work experiences … Goal: identify if there are things that can be addressed to improve workplace wellbeing and problem … a successful team or build a successful team” • Team member Experiences: “There’s always these new things

192. 209 Echo-Reporting-Measures (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/echo/about/209_echo-reporting-measures.pdf
     January 01, 2004 - communicate Q11 Q12 Q13 Q14 Q15 Q18 Clinicians listen carefully Clinicians explain things … Title Response Format Q33 Q34 situations to 1 year ago Compare ability to accomplish things

193. Final Progress Report: Managing the Health Needs of Vulnerable Children (pdf file)
     www.ahrq.gov/sites/default/files/2024-07/seid-sobo-report.pdf
     January 01, 2024 - “[Doctors] should talk to their patients about what’s wrong…explain things to them and what kind of … know you better than [a doctor] that just came yesterday…I don’t know if that’s possible, the way things … “It was step by step of [the doctor] going through the things that he needs me to go through and me … following through with the things.

194. Recent Insights into CAHPS Survey Modes and Response Rates (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys.pdf
     January 01, 2020 - January 2020  Webcast January 2020 http://www.ahrq.gov/cahps | 4 of 16 accomplish these things … The program brief will give you a good summary of the things that we're discussing today, the goal of … So depending on which of those things you were looking to do, you may have a different end goal in terms … One is through self-administered data collection so the things that patients themselves will read and … So at the start of our list we have those things that are self-administered, including mail methodology

195. Creating and Using User Personas (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/jeff-rabkin.pdf
     June 02, 2025 - U fe hasn't been easy for t aToya, but mostly things ~owell for her because she·s moderate in everything … LaTOYA: Life hasn' t been easy for LaToya, but mostly things go well for her because she's moderate

196. Creating and Using User Personas (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Jeff_Rabkin.pdf
     June 02, 2025 - U fe hasn't been easy for t aToya, but mostly things ~owell for her because she·s moderate in everything … LaTOYA: Life hasn' t been easy for LaToya, but mostly things go well for her because she's moderate

197. 155-Performing-Premortem-Project-Assessment (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/155-performing-premortem-project-assessment.docx
     October 01, 2024 - The Premortem Project Assessment can bring things back into perspective. · Involve cross-functional teams … Comprehensive Unit-based Safety Program (CUSP) Premortem Project Assessment SAY: Brainstorm reasons things … But things change – staff move on, products you’re relying on go out of production, or prices may increase

198. SOPS Community Pharmacy Survey Items and Composites (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
     June 02, 2025 - We look at staff actions and the way we do things to understand why mistakes happen in this pharmacy … When the same mistake keeps happening, we change the way we do things. C10. … The way we do things in this pharmacy reflects a strong focus on patient safety.

199. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/introducing_the_new_cahps_c&g_survey3.0.pdf
     September 01, 2015 - And it’s important to note that while we made all of these changes, there are a couple of things that … Hargraves, Slide 29 In doing the survey, I can talk about several different things. … These are the things that are typically used in a case-mix adjustment. … I mean, I think that going from 12 to 6 actually makes things a lot better for doing trends data. … And one of the things we’re looking at is tablet computers.

200. Understanding CAHPS® Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-closing.pdf
     June 02, 2025 - that opens Type question here 41 CAHPS GovDelivery Listserv • Want to stay up-to-date on all things